unit 5 business

MBA 6301, Business Ethics Unit V Presentation Slide 2: What is Crisis? Crisis is defined as a difficult or unstable situation that typically involves significant traumatic change.

 Reactions to tragedy vary widely and can change quickly as well. o Denial, false sense of reality o Shock, terror o Feeling vulnerable, unsafe o Irritability, anger o Headaches, fatigue o Sadness, despair o Inability to concentrate o Withdrawal, isolation o Confusion, forgetfulness o Use of alcohol or other substances to cope

Slide 3: Tragic Events in History Each of these historic events represents unbelievable amounts of killing and/or death of innocent human beings.

 Holocaust o Innocent Jewish people killed simply because they were Jewish (January,

1933-May, 1945)

 World War II o Demonstrated how far man will go to gain power (September, 1939-

September, 1945)

 9/11 World Trade Center Attacks o Airplanes were purposely flown into buildings, representing an attack on the

United States (September, 2011)

 Atomic Bombs on Hiroshima and Nagasaki o Innocent people died as a result of corruption initiated by their leaders

(August, 1945) Slide 4: Tragic Events in History

 Sinking of the Titanic o A disaster on the seas that should have never happened (April, 1912)

 The Black Plague o 1/3 of the world population killed by this illness (1330s)

 Pearl Harbor Attack o 40,000 American soldiers died in this assault executed by the Japanese

(December, 1941)

 Korean War o A war between North and South Korea in which a United Nations force was

involved (June, 1950-July, 1953) Slide 5: Tragic Events in History

 Hurricane Katrina o The devastation of this hurricane was a wake-up call to the power of Mother

Nature (August, 2005)

 Columbine Massacre o Mass execution within the confines of a high school in the United States

(April, 1999)

 Haiti Earthquake o Death and destruction as a result of an earthquake (2010)

 Great Depression o A time of deep economic downturn in the United States (1929-1939)

Slide 6: Effective Management in Times of Crisis

 Collaborative leadership o Process of problem solving and decision making that is complicated in times of

crisis o This process is characterized by the group defining the problem and deciding on

the action to be taken. The leader supports this effort. o Collaborative leadership is leadership of the process instead of leadership of

people.  Effective and clear communication is key!  Provides a means for the management team to cope with the crisis