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2. Maintenance request to repair valve was not submitted.
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Maintenance request submitted as soon as leak is discovered.
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No potential for water on the floor.
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Valve department supervisor did not submit valve repair request.
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3. Mary and Tom both called to say they would be late to work. Neither one saw the other’s message; no one saw Sam’s note; no one cleaned up the spill.
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Messages from Mary and Tom are passed to another manager, who takes action. Sam’s message is seen, and spill is cleaned up.
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Increased chance that spill is discovered and cleaned up before someone slips and falls.
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No one on the morning shift was aware of the spill due to poor communication.
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