Professionalism

Tsys102407

UnitIV_ch111454.pdf

Home >Business & Finance homework help >Management homework help >Professionalism

11 Motivation,

Leadership, and

Teams

UNITY ENERGY

ACCOMPLISHMENT

After studying these topics, you will benefit by:

• Defining motivation and explaining common

motivational factors

• Explaining the primary leadership styles and key

qualities of a successful leader

• Examining the difference between leadership

and management

• Describing a team, the elements of effective

teams, and how they affect performance

After studying these topics, you will benefit by (cont.):

• Identifying characteristics of effective team

players

• Demonstrating how to deal with difficult team

members

• Listing and describing the elements of a

successful meeting

A FOUNDATION FOR PERFORMANCE

• Foundation for performance

– Motivation

– Leadership

– Teamwork

• All employees should strive to display the

characteristics of a leader.

• Motivation and leadership are elements of

teamwork

MOTIVATION

• Motivation: an internal drive that causes

people to behave in a certain way to meet

a need

• Motivation comes from within

• There are several factors that contribute to

motivation (not just monetary)

TALK IT OUT

What motivates you to perform at work or at

school?

MOTIVATION

• Maslow’s Hierarchy of Needs: throughout

one’s lifetime, an individual’s needs are met as

they progress up a pyramid (hierarchy) of five

needs

– Physiological

– Safety

– Social

– Self-esteem

– Self-actualization

MOTIVATION

Maslow in the Workplace

Physiological—Basic Wages

Safety—Job Security/Environment

Social—Informal Groups

Esteem—Recognition/Respect

Self-actualization—Expand Skills

Figure 11-1

MOTIVATION

• McClelland’s Theory of Needs

– Achievement

– Power

– Affiliation

• Victor Vroom’s Expectancy Theory

– Behavior based on outcome

MOTIVATION

• Only you can motivate yourself

– Others can only provide a motivating

environment

• When having an nonproductive day

– Use self-talk

– Review your goals to get back on track

LEADERSHIP

• Leadership: the process of one person

guiding (influencing) one or more individuals

toward a specific goal

– We are all leaders

– Leaders are not just managers and supervisors

– Not all bosses are leaders

LEADERSHIP

• Primary leadership styles:

– Autocratic leaders: authoritarian, they make

decisions on their own

– Democratic leaders: make decisions based on

input from others

– Laissez-faire leaders: allow team members to

make their own decisions without input from the

leader

TALK IT OUT

If the room was on fire, how would each type of

leader direct his or her employees?

LEADERSHIP

• Effective leaders display characteristics that

make them stand out by being positive and

supportive of others

– Work well with others

– Trustworthy

– Ethical

– Focused

– Visionaries

– Excellent communication

BECOMING A LEADER

• Delegate: assign part or all of a project to

someone else

• Be prepared to lead

– Learn new skills

– Join committees

– Train

– Attend workshops

– Volunteer to serve on a team

• Get involved in community activities

TEAMS AND PERFORMANCE

• Teams - a group of people linked to a

common purpose

– In a team setting, members share

accountability and responsibility

• Synergy - two or more individuals working

together toward a specific effort

TEAMS AND PERFORMANCE

Types of Teams

• Formal: developed within the formal organizational structure

– Functional (within a department)

– Cross-functional (different departments)

• Informal: individuals who get together outside the formal structure

• Virtual teams: function through electronic venues

TEAMS AND PERFORMANCE

Stages of Team Development

FORMING

STORMING

NORMINGPERFORMING

ADJOURNING

TEAMS AND PERFORMANCE

Stages of Team Development

• Forming stage: getting to know and form initial

opinions about team members

• Storming stage: some team members begin to

have conflict with each other

• Norming stage: team members accept each other

and overcome the conflict

• Performing stage: team works on task

• Adjourning stage: team completes task and

brings closure to the project

CHARACTERISTICS OF AN

EFFECTIVE TEAM MEMBER

• Know team goals and objectives

• Every activity should contribute to team

goals and objectives

• Team member characteristics:

– Trustworthy

– Performer

– Efficient

– Communicator

CHARACTERISTICS OF AN

EFFECTIVE TEAM MEMBER

• Brainstorming: a problem-solving method

that involves identifying alternatives that allow

members to freely add ideas while other

members withhold

TOPIC SITUATION

Mason’s Idea

TOPIC SITUATION:

Should Mason share his idea?

How should he respond if his idea is rejected?

CHARACTERISTICS OF AN

EFFECTIVE TEAM MEMBER

Teams and Conflict

• Do not make assumptions

• If you disagree with the team, voice your

opinion and state why

• If the team decides to go in a direction other

than what you wanted, respect and support

the team’s decision

CHARACTERISTICS OF AN

EFFECTIVE TEAM MEMBER

The Problem Member

• Trust as a foundation

• Do not dump work on others

• Work around a lazy team member

• Team will eventually dismiss a poor

performer

• Address performance issues in a respectful

and diplomatic manner

MEETINGS

• A meeting is a common form of team

interaction and workplace communication

– Types of meetings:

• Informational

• Discussion driven

• Decisional

• Combination

– Formal or informal

MEETINGS

• Meeting Agenda: an outline of major topics and

activities that are scheduled to be addressed

during a meeting

– Normally distributed to all attendees prior to the

meeting

– Read agenda prior to meeting

– Notify person in charge of meeting if you would like

item placed on agenda

– If you are presenting, plan ahead and prepare

handouts for each attendee if necessary

MEETINGS

• Face-to-face meetings

– Most common

– Arrive early

– Do not sit at head of table unless invited

• Meeting Chair: individual in charge of

meeting

• Roberts Rules of Order: a guide to

running meetings (also called Parliamentary

Procedure)

TALK IT OUT

What do students dislike most

about team presentations?

TEAM PRESENTATIONS

• Steps to successful team presentations:

– Agree on the presentation goal

– Create a presentation outline

– Discuss and agree upon verbal, visual, and support

content

• Each member needs to take responsibility and be

accountable to each other

• Each member must communicate, share duties,

and behave in a respectful and professional

manner