426 W3 Peer Reviews

1. Create process maps for the “before” and “after” order management processes. Use

Figure 8.15 as a guide. Start from when the consumer places the order and end when the

shipment is made.

” Before”

“After”

place order onling

OMS checks availibility

if not available customer notified of

backorder

customer choses delivery time

if available OMS sends order to TMS

TMS determines how to ship based on schedule delivery

TMS sends order to WMS to meet specification

WMS picks order order sent to TMS

order shipped

customer notified of shipment

place order online

OMS checks availibility

if not available customer is notified

of backorder

if available order sent to WMS

WMS picks order in which it was

recieved

order sent to TMS to schedule shipment

after shipment customer notified of

ship date

the addition of expedited shipping changed the flow through the system and introduced

additional complexity to the logistics system and how the programs interact.