Discussion Assignment 2.2

Problem Statements

One requirement of this unit's assignment includes the development of a problem

statement for the OIP you will build for your client company. An important step in this

development is to clearly identify the problem.

For this discussion, consider problem statements as you respond to some of the

following:

o In the development of a problem statement, what are some components you

consider important as you identify the real causes of a problem?

o How would you describe a problem in a way that is clear to the management

team that will be evaluating the OIP?

o Why is it important to keep your audience in mind as you determine what level of

information and detail is appropriate?

o What role does the cost-benefit relationship play as you frame the problem and

proposed opportunity?

Resources

o Discussion Participation Scoring Guide.

Readings

Use your Operations and Supply Chain Management text to complete the following:

o Review Chapter 2, "Quality Management," pages 59–67.

 Review the variety of quality tools, such as the process flowchart,

fishbone diagram (cause-and-effect diagram), check sheet, Pareto

analysis, histogram, scatter diagram, and statistical process control

chart used in process improvement activities.

o Read Chapter 6, "Processes and Technology," pages 224–253.

 This reading provides you with an understanding of the different

strategic options available as you develop your process, the tools

that accompany each option, and the challenges you may

encounter.