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Social Media Marketing

Tracy L. Tuten & Michael R. Solomon

Tactical Planning and Execution

Chapter 5

Learning objectives

What is a social media marketing tactical plan and how does it support the execution of a social media marketing strategy?

What is a channel plan and how is it used?

How does a content plan relate to experience strategies? What are the elements included in the content plan?

What is an editorial calendar and what should be considered in developing the calendar?

How do social media teams manage the roles, tasks, and schedules related to executing social media tactics?

3

Questions answered with tactical planning

Why

Who

Where

What

How

Why? Table 5.1 Mapping objectives

Who? Figure 5.1 The persona template

Where? Figure 5.2 Channel characteristics

Where? Figure 5.2 Channel characteristics

Where? Figure 5.3 The channel plan

Where? Figure 5.4 Channel usage

What? Elements of social media experience

Type of tactic

Content type

Content strategy

What? Table 5.2 Characteristics of effective tactics

What? Figure 5.6 Content marketing matrix

What? Quiz for content strategy development

What can you offer that matters to target audience?

What can you create that is truly different from that offered by your competition?

What can be created that is synergistic with brand position and overall marketing strategy?

What do we need to say?

What content types will be desirable for the target audience?

Which channels are used by the target audience?

What resources/brand assets do we already have?

What? Figure 5.10 A sample content strategy framework

Brita’s filtered life series # filter your feed

Campaign ties value of filtering to the social media experience

Content includes microsite, branded video content, and interactive app

How?

Producing the content

Scheduling the content calendar

Atomization repurposes content

Main piece

Blog post

Infographic

Slideshare

Video

eBook

Photo series

What is a social media workflow?

A social media workflow is a sequence of connected steps that enables the organization to act efficiently with minimal overlapping tasks and resources in order to implement the social media marketing plan effectively.

Understand vision

Complete projects requiring different skills

Prioritize resources

Assign responsibilities

The social media team: Roles and workflow

Figure 5.13 A day in the life of a social media manager

For reflection

86% of adults experience social media stress!

Stress is highest among “constant checkers.”

For social media marketers, the always on nature of social media equates to big stress at work.

Figure 5.13 A day in the life of a social media manager

Mini-case study: Instagram trounces Snapchat

Recap and questions

What is a social media marketing tactical plan and how does it support the execution of a social media marketing strategy?

What is a channel plan and how is it used?

How does a content plan relate to experience strategies? What are the elements included in the content plan?

What is an editorial calendar and what should be considered in developing the calendar?

How do social media teams manage the roles, tasks, and schedules related to executing social media tactics?