ITM - project (Read Requirements carefully)

Implementing IT in Hospital

Hospital Name: Landstuhl Regional Medical Center

Address: Dr. Hitzelberger Strasse Landstuhl / Kirchberg, Rhineland-Pfalz, 66849 Germany

Hospital Link: https://landstuhl.tricare.mil/

Scenario

You are a General Manager for the Patient Administration Division (PAD). This division keeps track (Patient data) of all inpatient and outpatient coming to the hospital. PAD is also responsible to maintain their medical records, insurance information, emergency contacts, living will (advanced directive) etc.

Currently, the hospital don’t have electronic Kiosk for Check-In/Check-Out. Every patient has to fill out lengthy registration form if they are new patients. Patients have to visit Medical Record department to get their inpatient/outpatient records. Patients aren’t able to download their medical records online and they also don’t have the ability to update Health Insurance Information, Emergency Contact, living will (advanced directive) etc. online. At present, the available online patient portal is only limited to making primary care appointments.

Business plan would be to have electronic Kiosk at all wards that can take photos and scan various forms of IDs like state ID, drivers license, Passports etc. This will help patient for faster check in as the Kiosk autofill their data based on the scanned ID and patients can take photos of their insurance card and living will (advanced directive). The other plan is to provide online access to the patients so they can view and download records when needed, make appointments, send secure message to the primary care doctor. Patient can easily update their address information, email, phone numbers etc. from the comfort of their electronic devices.

Benefits of electronic Kiosk

· Live updates of the number of patients coming to the hospital, no manual reports required at the end of the day that should be sent to the Hospital director.

· Instant updates will be available to the Hospital director for all patients to include US military, their dependents and NATO soldiers.

· Easily track patient based on the Kiosk they Check-In. For instance, if they Check-In at Emergency department they the Kiosk record their presence at Emergency department and likewise if they Check-In at Optometry then the Kiosk record their presence at Optometry

· Minimum to No staff needed for Check-In, reduce cost

Benefits of Online Access to Patients

· Patient Satisfaction

· Current medical records backlogs of over 1500 medical records requests will be gone.

· Minimum staff needed that reduce cost

· Patient can complete medical history online and don’t have to spend time filling out forms which expedites the process of patient care

The main goal of the hospitals is patient care and 100% patient satisfaction. Having Kiosk that have multiple uses and providing an Online Access to patients would change the game at the hospital. Also, these features can be adopted by all military hospitals in future that will increase the overall patient satisfaction across the Continental United States (CONUS) and Outside Continental United States (OCONUS)

Landtuhl Regional Medical Center may receive monetary incentives from the Department of Defense for outstanding staffs and 100% patients satisfaction.