Troubleshooting Process to explain how you would tackle problems
Course Resource
Hudson Fisher Associates Help Desk
Level 1 Tickets: (choose two)
· Ticket 1001 Subject: My Printer Ink Is Smearing!
· Ticket 1002 Subject: Mouse not Working
· Ticket 1003 Subject: Black Computer Screen
· Ticket 1004 Subject: Network Connectivity Issues
· Ticket 1005 Subject: Google Is Missing
Click the ticket numbers on the left to review the tickets in the queue. For your project, apply the CompTIA 6-Step Troubleshooting Process to two of these Level 1 tickets.
Level 2 Tickets: (choose two)
· Ticket 2001 Subject: Computer Is Slow
· Ticket 2002 Subject: Dell Machine Making Clicking Sounds, not Connecting to Windows Desktop
· Ticket 2003 Subject: Printer Leaving Streaks on Page
· Ticket 2004 Subject: Adobe Illustrator Throwing Errors
· Ticket 2005 Subject: Can't Connect to Online Shared Drive
Click the ticket numbers on the left to review the tickets in the queue. For your project, apply the CompTIA 6-Step Troubleshooting Process to two of these Level 2 tickets.
Level 3 Tickets: (choose two)
· Ticket 3001 Subject: No Internet Connection
· Ticket 3002 Subject: Green Sad Face?
· Ticket 3003 Subject: Frozen Computer
· Ticket 3004 Subject: Computer Is Slow
· Ticket 3005 Subject: Restart/Update Loop
Click the ticket numbers on the left to review the tickets in the queue. For your project, apply the CompTIA 6-Step Troubleshooting Process to two of these Level 2 tickets.
© 2021 University of Maryland Global Campus
All links to external sites were verified at the time of publication. UMGC is not responsible for the validity or integrity of information located at external sites.