Digital Portfolios
Technology Plan for James Finlay Company
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Executive Summary
The James Finlay Company is a global supplier of tea. They aspire to achieve global preeminence in the tea industry (Overview | Finlays, 2020). Sustainable practices, ethical business dealings, and the welfare of staff members are all priorities. The corporation recognizes the importance of integrating technology into its operations in light of technology's profound impact on the modern workplace. This technology strategy includes a five-year action plan, budget and funding, evaluation, duties and responsibilities of staff, and the integration of technology, professional development, community involvement, infrastructure, equal access, and staff roles and responsibilities.
The goal of the technology integration
Making an e-commerce platform easier will make customers happier and boost sales.
Objectives:
Make the website's user interface more straightforward to use and more appealing.
Make the checkout process easier and faster to use.
Use chatbot technology to give immediate help and support to customers.
Make a mobile app that makes shopping easier for customers.
Strategies
Research the users to find problems and possible solutions.
Hire a UX designer to lead the redesign of the website.
Work with developers to add chatbot technology and improve the process of checking out.
Hire a mobile app development company to help you make a good app.
Timeline
There is one month for user research.
UX designer hired: 2 weeks
Three months to change a website
Two months to add a chatbot and improve the checkout process
Six months for mobile app development
Effects of technology on work
The workplace has evolved significantly due to technological advancements that have improved such factors as communication, cooperation, efficiency, and production. It has also allowed people to start enterprises, work from home, and have more flexible schedules. The James Finlay Company understands the significance of technology in today's corporate landscape. The company is dedicated to increasing output, enhancing the customer experience, and improving tea quality through technological investments.
Usage and availability of technology at this time
The company has gotten better at using technology in its daily operations. Enterprise resource planning (ERP) systems have been put in place to handle inventory, the supply chain, and customer information (James Finlay, 2016)
Also, they use technology to coordinate and talk to each other. Still, all of the departments could do a better job of integrating technology.
Infrastructure
The business will upgrade its software and infrastructure to make it more productive, safer, and better at handling data. Networking, physical space, data management, network security, and tech support are part of the overall infrastructure strategy.
Equality of Opportunity
The corporation will provide computer laboratories, checkout equipment, public Wi-Fi, and other technological resources to ensure that all workers, customers, and public members have equal access to these tools.
Staff Responsibilities
The CIO's responsibilities include developing and implementing the company's strategy for using information technology (CIO). The remaining members will comprise a technical support team, a training and development manager, and an information technology manager.
Key participants include the following:
i. UX designer, project manager, developers
ii. Advertising Group
iii. Customer service personnel
iv. Senior leadership
Budget
UX designers cost $25,000, while user research costs $10,000.
A website makeover will cost $50,000.
The checkout process has been improved, and a chatbot has been added: $30,000.
Mobile application development: $100,000
Customer satisfaction (CSAT) ratings were taken before and after a new app and website went live.
The checkout process was optimized, and a chatbot was added before and after.
Before and after the tech strategy was implemented, sales revenue was.
Evaluation
The technology plan will be assessed using evaluation questions, success indicators, information sources, criteria, and benchmarks. The company's long-term goals, customer satisfaction, and employee engagement will all be significant factors in the evaluation questions. Measurable outcomes like greater output, happier customers, and more organized data will be success indicators (Zameer, 2018). Information will be gathered through focus groups, questionnaires, and data analytics. The criteria and standards would be derived from prevalent market practices and norms.
Strategy for the Next 5 Years
In order to implement its technological strategy over the next five years, the corporation will make the necessary investments in infrastructure, training, and community service. The company will assess the plan's efficacy and make adjustments as necessary.
References
James Finlay. (2016). Datanyze. https://www.datanyze.com/people/James-Finlay/-1615224063
Overview | Finlays. (2020). Www.finlays.net. https://www.finlays.net/about-us/overview/
Zameer, H., Wang, Y., Yasmeen, H., Mofrad, A. A., & Waheed, A. (2018). Corporate image and customer satisfaction by virtue of employee engagement. Human Systems Management, 37(2), 233-248.