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TechnologyOne – Offering SaaS Around the World

AACSB Standards: Global, Analytical Thinking

In 1987, Adrian DiMarco started TechnologyOne in Brisbane, Australia. Today, TechnologyOne has over 1,200 employees $50 million (AUS) in innovation. In 2017 Adrian DiMarco stepped down and Edward Chung was appointed the new CEO. TechnologyOne is a provider of global SaaS enterprise solutions for many industries throughout Australia, the United Kingdom, Indonesia and Vietnam.

When TechnologyOne first started, it was a traditional software provider of financial and accounting software, and its customers installed its software on-site. Customers today, however, want faster service and need newer technology. “We’ve transformed from a traditional software provider that used to install software on-premise, to being full software-as-a-service (SaaS) and it’s been a wild journey. The only way is to be cloud-first and a SaaS provider”, says Chung.

Although the change required re-engineering its software, TechnologyOne found that its customer base in Australia was quick to adapt to its cloud-based offerings. According to Chung, “We were thoroughly impressed with how quickly the government sector adopted our SaaS—it’s beyond what we hoped for.”

Over the past thirty years, TechnologyOne has developed software for government, education, healthcare, financial services, corporations, and community services. The firm also has an application managed service, which is a flexible prepaid technical services plan. This plan is available for those who do not want to pay for continuous support but want on-call support paid by the hour. There are flexible monthly programs available for all the products for both onsite and remote delivery methods.

Another of TechnologyOne’s SaaS offerings, Ci Anywhere, provides a mobile platform that allows users to access to software from any mobile device. To ensure the safety of the data, TechnologyOne transmits the data through a security layer so that the user can be assured their data is secure, no matter where they are accessing the system.

TechnologyOne has branched out into larger markets in other countries. In April of 2019, TechnologyOne signed a multimillion 10-year deal with New Zealand’s fifth largest energy provider, Unison Networks, to replace their current solution with OneEnergy, a fully-integrated enterprise SaaS solution. Mid Ulster District Council in Northern Ireland has also signed a SaaS agreement, replacing the installed financial management system with their mobile system, allowing the council to access their system from any device at any time. The Cambridge City Council, The London School of Economics and the Science Museum Group are already fully integrated SaaS users.

TechnologyOne is the largest SaaS company in Australia. They consider Microsoft, SAP and Oracle as some of their main competitors. With the growing number of SaaS providers, the list of competitors is sure to grow, but TechnologyOne is now a thriving business across six countries and is making technology news.

Critical Thinking Questions:

1. Do you think TechnologyOne should have kept an on-site version of its enterprise software? Do you think today’s market would still sustain maintaining two systems – one cloud based and one installed?

2. In offering a SaaS package, what advice would you give to a potential client regarding a support plan by the hour and not as part of the package? Is there an advantage to this type of package? What would be the negatives to not have a full-service plan and having someone on call 24/7?

3. What security measure would you look for in a SaaS company? If the company were an international company, what questions would you have before signing a contract? Are there specific regulations to look for based on having a cloud-based system or data storage that must be addressed?

Sources: Asha Barbaschow, “Early AWS Adoption Enabled TechnologyOne’s Business Change,” March 5, 2018, https://www.zdnet.com/article/early-aws-adoption-enabled-technologyones-business-change/; “TechnologyOne: About,” TechnologyOne, https://www.technologyonecorp.com/about-us#anAustralianSuccess/, accessed April 28, 2019; “Unison Lights up With TechnologyOne,” TechnologyOne, April 3, 2019, https://www. https://www.technologyonecorp.com/resources/media-releases/unison-lights-up-with-technologyone “TechnologyOne Spearheads Expansion in Northern Ireland,” April 3, 2019, https://www.technologyonecorp.com/about-us/media/news/articles/technologyone-spearheads-expansion-in-northern-ireland.

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Rubric

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Criteria

Ratings

Pts

This criterion is linked to a Learning OutcomeFocus

10 to >9.0 pts

Exceeds Expectations

All required components of the assignment are complete or go beyond requirements. The focus on the assignment directly aligns with the prompt and is appropriately narrow for the scope of the assignment.

9 to >7.0 pts

Fully Meets Expectations

All required components of the assignment are complete. The focus on the assignment mostly aligns with the prompt, with some minor sidesteps. It may be narrow enough for the scope of the assignment, but at times is too broad or vague.

7 to >4.0 pts

Somewhat Meets Expectations

Some required components of the assignment are not complete. The focus on the assignment somewhat aligns with the prompt, with sidesteps. It is often too broad, hesitant to directly address the question, for the scope of the assignment.

4 to >0 pts

Does Not Meet Expectations

Many of the required components of the assignment are not complete. The focus on the assignment hardly aligns or does not align with the prompt, with major sidesteps, and is too broad or vague, not directly addressing the question.

10 pts

This criterion is linked to a Learning OutcomeContent

10 to >9.0 pts

Exceeds Expectations

The work demonstrates that the student fully understands and has applied concepts learned in the course. Concepts are integrated into the writer’s own insights. The writer provides concluding remarks that show analysis and synthesis of ideas.

9 to >7.0 pts

Fully Meets Expectations

The work demonstrates that the student, for the most part, understands and has applied concepts learned in the course. Some of the conclusions, however, are not supported in the body of the paper.

7 to >4.0 pts

Somewhat Meets Expectations

The work demonstrates that the author, to a certain extent, understands and has applied concepts learned in the course, but is missing important connections or misunderstanding some aspects of the content.

4 to >0 pts

Does Not Meet Expectations

The work does not demonstrate that the student has understood and applied concepts learned in the course.

10 pts

This criterion is linked to a Learning OutcomeOrganization

10 to >9.0 pts

Exceeds Expectations

Writing shows high degree of attention to logic and reasoning of main points. Unity clearly leads the reader to the conclusion and stirs thought regarding the topic.

9 to >7.0 pts

Meets Expectations

For the most part, the work ties together information smoothly with an understanding of connections. Paper flows with only some disjointedness, but ultimately follows logical idea sequences and patterns.

7 to >4.0 pts

Somewhat Meets Expectations

Sometimes ties together information from all sources. Paper does not flow - disjointedness is apparent. Author's writing does not demonstrate an understanding of the relationship among material obtained from all sources.

4 to >0 pts

Does Not Meet Expectations

The work does not tie together the knowledge learned in the course. It does not flow and appears to be created from disparate issues. Writing does not demonstrate understanding any relationships between ideas.

10 pts

This criterion is linked to a Learning OutcomeDevelopment

10 to >9.0 pts

Exceeds Expectations

Exceptionally well- presented and argued; ideas are detailed, well- developed, supported with specific evidence & facts, as well as examples and specific details.

9 to >7.0 pts

Meets Expectations

Well-presented and argued; ideas are mostly detailed, developed and supported with evidence and details, mostly specific.

7 to >4.0 pts

Somewhat Meets Expectations

Main points are present but not particularly developed or supported; some evidence, but usually of a generalized nature.

4 to >0 pts

No Marks

Main points lack detailed development. Ideas are vague with little evidence of critical thinking.

10 pts

This criterion is linked to a Learning OutcomeConventions & Grammar

5 to >4.0 pts

Exceeds Expectations

No spelling or grammar mistakes.

4 to >3.0 pts

Meets Expectations

Minor spelling & grammar mistakes that do not impede the flow and comprehension of the work.

3 to >2.0 pts

Somewhat Meets Expectations

Noticeable spelling & grammar mistakes that somewhat impede the flow and comprehension of the work.

2 to >0 pts

Does Not Meet Expectations

Unacceptable number of spelling and/or grammar mistakes. The mistakes severely impede the flow and comprehension of the work.

5 pts

This criterion is linked to a Learning OutcomeFormatting & Citations

5 to >4.0 pts

Exceeds Expectations

The work is formatted according to directions. It is professionally presented with clear organization. Outside sources are properly cited with no errors.

4 to >3.0 pts

Meets Expectations

The work is mostly formatted according to directions. It is professionally presented with minor questions about organization. Outside sources are cited with minor errors.

3 to >2.0 pts

Somewhat Meets Expectations

The work is somewhat formatted according to directions with obvious inconsistencies. It lacks a professional presentation or clear organization. There is an attempt to cite outside sources, but with many errors.

2 to >0 pts

Does Not Meet Expectations

The work is not formatted according to directions or lacks formatting altogether. It lacks a professional appearance. Outside sources are not cited or contain major errors or misleading information.

5 pts

Total Points: 50