What our contact managed to find while interacting with his superiors and his own contacts from the company’s corporate office were a number of issues that needed to be noted, as they all feed into one overarching problem; the location’s budget. While finding the information needed for this project by observing and asking fellow employees (lifeguards) and managers, our contact had found that this specific location had a limited amount of employees. There are over 200 individuals that work at this location, the employees are given shifts that require them to rotate after a certain amount of time and there are shifts of 2 or 3 employees that rotate at a time; so there is barely anyone there during regular hours. In addition to that, some employees have a tendency to miss shifts entirely, causing the managers of that area to call in other lifeguards that were not scheduled for that day to cover for that individual; to convince the other they are calling, the manager would pay them additional money. This unfortunately occurs too often at the location and has caused the company of about $60,000 decrease in revenue the past year, which has a negative impact on the budget on that particular location. While there are attempts to combat this issue by having a penalty against employees that are on their phones during an inspection, which ranges from $1,000-$2,000, the financial damage has already been done and the lack of accountability from some of the employees at this location has attributed to the issue; rendering the company unorganized and ultimately ineffective. A possible solution to this issue is for management to conduct exercises that would focus on the foundation of how these employees in question should function as a team, in the work environment; from establishing roles to each employee, (which would differ, depending on the shift these employees have) to norms and what should be accepted as normal behavior. Of course, my team and I will continue our research with this company and our contact in order to gather more data and better understand the inner-workings of the company. The contact information for the manager of our contact is listed down below if she ever needs to be reached