BSBLDR502

1. Recognise there is an issue.

2. Identify the problem

1. Analyse de impact and severity

2. Collect information (observation, asking peers, review historical data…

3. Organise a meeting

1. Start with positive feedback

2. Specify the problem and impact- consequences (never attacking, blaming, talk about the problem and not the person)

3. Identify root cause of the problem by asking open- ended questions).

4. Brainstorm of solutions and agree with best one/s

5. Inform of policies and procedures and future consequences

6. Set meeting outcomes-expectation

7. Implement solutions

Action plan defining objectives actions resources needed responsible timelines Monitoring measure (KPI) follow up process

8. Set review evaluation- follow up of the meeting.