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STRATEGIES FOR OPTIMIZING CONFLICT
· FOCUS ON RELATIONAL DIMENSIONS FIRST
· DELAY COMMITMENT TO COURSE OF ACTION
· FOCUS ON PROBLEM IDENTIFICATION FIRST
· AVOID TEMPTATION TO PLACE BLAME
· MINIMIZE STATUS BARRIERS
· BE CAUTIOUS OF INFORMATION SOURCES
· BEWARE OF MERELY “GOING BY THE BOOK”
· RESOLVE CONFLICT AT LOWEST LEVEL
· EXAMINE OWN BAISES AND PREDISPOSITIONS