Information System Assignment help

Strategic Goal

(from case study)

Objective

(clear, measurable and time-bound)

Explanation

(2-3 sentences)

Increase MTC Business Development by winning new contracts in the areas of IT Consulting

Obtain two contracts (preferably big contracts) as soon as possible.

A cutting edge HR/ recruiting information technology program would ensure MTC is hiring the right people at the right time resulting in an improvement and increase in profit for the company.

Build a cadre of consultants internationally to provide remote research and analysis support to MTC’s onsite teams in the U. S.

Increase international recruiting efforts and employ 5 research analysts in the next 12 months.

The new hiring system would allow applicants from around the world to apply online, increasing the number of international applicants. It would enable the recruiters to carefully monitor the applications for these positions, identify the necessary research and analysis skills needed, and screen resumes for these key skills. Recruiters could quickly view the number of applicants and identify when additional recruiting efforts are needed to meet the objective.

Continue to increase MTC’s ability to quickly provide high quality consultants to awarded contracts to best serve the clients’ needs

Rapidly identify what skills are needed for the clients and pair them with the correct personnel for that job. Also, adopted an system that managing all employees and has what there certification are so they can be easily assigned.

Rapidly identify what skills are needed for the clients and pair them with the correct personnel for that job. Also, adopted an system that managing all employees and has what there certification are so they can be easily assigned.

Increase MTC’s competitive advantage in the IT consulting marketplace by increasing its reputation for having IT consultants who are highly skilled in leading edge technologies and innovative solutions for its clients

Rapidly implement a qualification program that will allow all employees to achieve multiple certification and increase their overall level of knowledge. Track these achievements and advertise the opportunities and certification that they are receiving. This will create an environment of growth and education ensuring the company stays on top of new information.

Rapidly implement a qualification program that will allow all employees to achieve multiple certification and increase their overall level of knowledge. Track these achievements and advertise the opportunities and certification that they are receiving. This will create an environment of growth and education ensuring the company stays on top of new information.

Role

Level as defined in Course Content Reading

Example of Possible Decision Supported by Hiring System

Example of Information the Hiring System Could Provide to Support Your Example Decision

Senior/Executive Managers

(Decisions made by the CEO and the CFO at MTC supported by the hiring system.)

Strategic

If contracts can be met at a reasonable time. They could time if they would need more employees for future jobs.

The system could make reports on number of personnel require with specific skills. What is required for a contract.

Middle Managers

(Decisions made by the Director of HR and the Manager of Recruiting supported by the hiring system.)

Managerial

Manager of Recruiting can decide if the recruiters are beneficial.

The system could create a report on how recruiting is increasing or decrease in which areas.

Operational Managers

(Decisions made by the line managers in the organization who are hiring for their projects supported by the hiring system.)

Operational

Manager could determine if he need to hire more and when.

The system could create a report that show the turnover rate.

MTC Hiring Process

As-Is Process

Responsible MTC Position

To-Be Process – How the system Will Support and Improve the hiring process

Business Benefits of Improved Process (Align with MTC’s overall business strategy and needs.)

1. Recruiter receives application from job hunter via Postal Service Mail.

Recruiter

System will receive application via on-line submission through MTC Employment Website and store in the applicant database within the hiring system.

A more efficient submission process decreases time needed to receive and begin processing applications. This will present a positive image to potential employees and help MTC compete for top IT talent.

2. Recruiter screens resumes to identify top candidates by matching with job requirements from job description.

Recruiter

The requirements in the system will be matched against the qualifications of the applicants submitted online. Shortlisting of the qualified and the required number of candidates will be done.

A more efficient shortlisting process will be achieved in the organization. That will lead to saving of time and resources that were being used in doing paper work

3. Recruiter forwards top candidates to Administrative Assistant via interoffice mail

Recruiter

The recruiter will copy the list of the top candidates and send it as a mail to the administrative assistant (AA). The AA will review the application letters and the resumes of the applicants and decide who will move to the next level.

The business will have moved a step further in terms of hiring where they will be conducting selection online and in a faster way. That will save the organization resources and time that are spent when conducting manual shortlisting. The will prevent the burden of perusing papers, writing names and filling files.

4. Administrative Assistant forwards candidates’ resumes and applications to hiring manager for the position via interoffice mail.

Administrative Assistant

The system will receive the resumes and applications of different candidates for the specific positions. The hiring manager will identify the ones they would like to interview in various fields.

The selection of candidates in the hiring process will be efficient and effective and thus, less time taken. The rest of the time will be devoted in other productive areas.

5. Hiring Manager reviews applications and selects who he/she wants to interview.

Hiring manager

The names of the candidates that will be interviewed by the hiring manager will be indicated in the system.

The business will have a more streamlined hiring process that will be transparent. Everybody in the organization will be able to follow the process.

6. Hiring Manager sends email to Administrative Assistant on who he/she has selected to interview and identifies members of the interview team.

Hiring manager

And administrative assistant

The system receives the email from the administrative assistant regarding the candidates that they want to be interviewed.

The business will get competent staff who will join the consultant team and that will make it win more contracts.

7. AA schedules interviews by contacting interview team members and hiring manager to identify possible time slots

Administrative assistant, interviewing team and hiring manager.

The timetable for the interview is put in the system. Each interviewee has their interview time indicated in the system.

The business will get the right employees to hire and that will lead to development.

8. AA emails candidates to schedule interviews.

Administrative assistant

The system is set to send emails to all the candidates to be interviewed.

The business will save resources that could have been used to send interview invitation letters.

9. Interview is conducted with candidate, hiring manager and other members of the interview team.

Hiring Manager and Interview Team

Interview is conducted with candidate, hiring manager and other members of the interview team. (Hiring System is not used for this step.)

n/a

10. Hiring manager informs the AA on his top candidate for hiring

Hiring manager

Information is sent to the administrative assistant through the system on the candidate to be hired.

The business swill get a competent candidate who will help to achieve the set objectives.

11. AA collects feedback from interviews and status of candidates

Administrative assistant and

Interviewing team

Feedback is sent to the administrative assistant through the system regarding the status of candidates.

The business will get information regarding the candidate and thus, gauge their abilities.

12. Administrative Assistant prepares offer letter based on information from recruiter and puts in the mail to the chosen candidate.

Administrative Assistant

System enables AA to prepare job offer letter by storing the offer letter template and information on each candidate; allows AA to select information to go into letter and put it into the template, which can then be reviewed and emailed to the candidate.

More efficient offer process presents positive image to applicants and decreases time needed to prepare offer letter, and enables MTC to hire in advance of the competition.

Area

Current Issues

(from the Case Study)

Improvements

(due to use of technology)

Collaboration:

The Hiring Manager states that recruiting is only one area he is responsible for and he isn’t as responsive to HR as he could be. Therefore, he counts on the Recruiters to help manage the process and keep him informed.

Current manual system causes considerable communication breakdowns and takes additional effort and time to stay on top of the hiring process.

An efficient system with all information in one place, easily accessible via a dashboard, and updated in real time could make his recruiting job easier; and he could devote time to effectively working collaboratively and proactively with HR on his staffing needs.

Communications: Explain how a hiring system could improve internal and external communications

Internally, the hiring system will improve communication between the staff members involved I the process. For instance, recruiters say that the hiring managers select the candidates to be hired, they get the jobs to be presented to them. The system enhances communication between the recruiters and the hiring managers. Externally, communication between the administrative assistant and candidates is enhanced. The AA sends emails to the candidates inviting them for an interview.

The system becomes efficient where information can be sent internally and externally within a short time.

Workflow: Explain how a hiring system could improve the MTC hiring process by providing a consistent structure for each participant to perform his/her part in the hiring process.

The hiring process of MTC is improved by putting g in place a system that is IT based. Every participant knows what they are supposed to do and at what time. That is what contributes to the success of the process. For example, the administrative assistant Tom Arbuckle says that they know that they have to send resumes and applications of candidates to the respective hiring managers after the recruiters screen them. That makes all activities to be attended to without delay.

Efficiency and effectiveness are improved in the organization due to the use of an IT based system. That leads to great performance when everybody knows their role and do it on time. .

Relationships: Explain how implementing an enterprise hiring system could foster stronger relationships with applicants/potential employees.

Relationships are improved between employees and between employees and the applicants. For example, the administrative assistant Tom Arbuckle says that they support recruiters in the process of hiring. That shows they have a close working relationship.

The improved relationships lead to improved performance due to creation of a work environment that satisfies all employees. That working relationship is facilitated by technology.