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Service now is a software platform that supports IT service management applications and helps to automate many organizational workflow activities. ServiceNow has hundreds of enterprise HR, Healthcare, Financial Services, and Governmental customers who employee a variety of techniques to protect the integrity of their data. We understand that security is paramount. For that reason, we allow you to create access control lists (ACL's) that leverage contextual security. This allows you to restrict access to tables and columns to those people who have the appropriate roles. In the world of data breach. When sensitive data leaves a business and enters the cloud, the risk for mistakes and breaches amplifies. Companies today must adopt advanced next-generation cloud security solutions to prevent and mitigate security threats in their IT environment, protect the privacy of their data and comply with a growing number of global regulations.
To meet the data security needs of modern enterprises—ranging from governmental regulatory and industry compliance objectives to implementing risk mitigation controls—ServiceNow offers encryption solutions at the application tier, database tier, and hardware tier.At the application tier, your data is encrypted within the customer instance down to the database, so even an attacker with full software access to the database can’t read your data. Column-level encryption provides data encryption in our network. With ServiceNow Edge Encryption, your data is encrypted before it even reaches your ServiceNow instance in our network—this ensures there’s literally no way anyone at ServiceNow—or an attacker—can read your data.At the database tier, ServiceNow Database Encryption encrypts your data directly in the database accessed by your applications running on your ServiceNow instance.At the hardware tier, our Full Disk Encryption ensures data is encrypted at rest, thereby protecting you from a theft of storage attack
Security for authorized ServiceNow employee logins to customer instances employs encrypted tokens generated by a secure server. Only properly authenticated ServiceNow employees are granted access to a customer instances. Without the SNC Access Control plugin, the security server ensures that access rights are enforced on hi.service-now.com . When the plugin is enabled, the encrypted login tokens must match names in the plugin-provided access list, using the criteria defined in those records. This method of authentication enables our customers to determine precisely which ServiceNow employees may access their instances, and when these employees may do so. Edge Encryption is a ServiceNow product that allows customers to encrypt columns (i.e., application fields) and attachments with encryption keys that customers own, control, and manage within their own networks outside of their ServiceNow instances.Edge Encryption acts as a gateway between your browser and your SaaS ServiceNow instance. The ServiceNow infrastructure provides additional protection when a user attempts to access sensitive data directly instead of connecting through the Edge Encryption proxy. Encrypted data that is at rest in the ServiceNow instance remains in an encrypted state and is shielded from exposure since the encryption keys do not reside on the instance. In this way, Edge Encryption provides data breach protection as well as reduces data sovereignty and compliance risks. So, if access to your company’s encrypted data were jeopardized, neither ServiceNow nor anyone else could examine the encrypted data and decrypt it without your encryption key—which is only accessible within your infrastructure
CipherCloud CASB+ for ServiceNow helps you to protect your data in ServiceNow and expand its use for business processes that handle private, sensitive or regulated data. The CipherCloud CASB+ platform provides deep visibility, end-to-end data protection, advanced threat protection, and comprehensive compliance capabilities to support ServiceNow cloud users, ensuring confidential and sensitive data is protected across all locations – in the cloud and on users’ devices.
How CipherCloud enables total protection for ServiceNow cloud:
Deep visibility into existing data in ServiceNow through historical scanning – Cloud Data Discovery. This allows organizations to identify confidential and sensitive information related to PII, PHI, PCI, HIPAA and many more, and enforce remediations to preserve data integrity and compliance.
Real-time content identification through advanced Data Loss Prevention policies. During policy violations, CipherCloud DLP will enforce actions to include alerts, restricted sharing, or automatic encryption of sensitive files.
Secure offline data sharing and access through native digital rights management. During violations, administrators have the ability to retract access to the data, even if it was downloaded and copied to another device.
Automatic detection of anomalous user behavior through machine-learning powered User & Entity Behavior Analytics (UEBA), and stepping up the user authentication through Adaptive Access Controls. CipherCloud’s Adaptive Access Control also enables context-based data access, and can block access to ServiceNow cloud based upon platforms used, time of day, originating location, and more that might suggest the theft, compromise of authentication credentials, or a sophisticated cyberattack.
Best-in-class data protection (Encryption and Tokenization) that enables conversion of sensitive data into unreadable text before it is delivered to ServiceNow cloud, so that in the event that the data is compromised, it is unusable and may not be considered a breach.
Reference
https://securityboulevard.com/2020/01/securing-data-and-maintaining-compliance-in-servicenow/