Written Communication: Communicating a Change
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Active Listening: The Six Ws
Consider the problem you have been working to rectify, making notes of six Ws in the boxes below.
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Who was affected by the problem?
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What is the problem?
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When and for what purpose should email be used? Why would it be an effective tool for this purpose?
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When and for what purpose should an app be used? Why would it be an effective tool for this purpose?
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Why did Wanda task you with investigating communication methods?
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How should messages be modified to fit within the digital tool you have selected?
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