Research Questions, Scope, Case, and Charter Assignment
BMIS 580
COURSE PROJECT: PHASE 3 PROJECT CHARTER TEMPLATE
Project Title: Customer Relationship Management Project Charter Project Start Date: Aug 28, 2017 Projected Finish Date: Oct 20, 2017 Project Manager: Ambar Sharma
Project Description: Valley Proteins is a rendering company that could have a better system for the customer relationship management stragety
Characteristics of the Product, Service, or Result: The company collects and recycles used restaurant cooking grease; fats, oils, and grease from restaurant grease traps; and inedible meat, fat, and bone by-products
Project Purpose or Business Case/Justification: The project purpose is to make the system more user friendly, generate more profits, and everything is electronic
Project Objectives: Being able to collect data; prepare project exhibits; prepare a presentation; determine meeting time and location; submit meeting information to media and post on project website; provide opportunity for attendees to comment at meeting.
Estimated Budget Information (preliminary): Customer Relationship Management
Upfront Purchas e
Ongoin g Annual
Upfron t Base
Upfront Benefit s
Ongoin g Base
Ongoin g Benefits
Total
Hardware 40,000 10,000 60,000 Licensing 100,000 100,000 Maintenance 20000 20,000 Support 15,000 15,000
155,000 30,000 185,000
The cost of the project can vary depending on the type of solution such as a self-hosted solution. The self-host solution will only need to invest in the hardware. Costs provided use the more conservative self-hosted solution as a basis.
Success Criteria: Total project cost does not exceed X% of the initial budget. The actual delivery schedule is within X percent of the initial deadline. All high-priority functionality defined in the requirements specification is
delivered in the first release. All unauthorized network intrusions are intercepted, prevented, logged,
and reported. High-level Requirements:
The ability to enter project information as defined by the business The ability to track project status The ability the associate project outcomes with projects for sharing information The ability to report on projects as defined by the business
Page 1 of 2 This study source was downloaded by 100000771637443 from CourseHero.com on 07-16-2021 17:20:12 GMT -05:00
https://www.coursehero.com/file/27452240/Phase-3-Charter-Templatedocx/
Th is
stu dy
re so
ur ce
w as
sh ar
ed v
ia C
ou rs
eH er
o. co
m
BMIS 580
High-level Scope Statement: Customer Relationship Managementsystem will be able to incorporate a variety of components such as the customer care standards, a channel strategy, and business transformation support skills. The change support resources will in turn include business analysis, project management, communications and programme and project management.
Deadlines: eight weeks
Stakeholders: Human Resource Department, Transportation Department, Saftey Department
Roles and Responsibilities
(Determines whether those criteria have been met and who signs off for project approval)
Role Name and Signature
Organization/Position Authority
Contact Information Phone and E-mail
Executive Sponsor Jane Doe
Project Sponsor Mary Doe
Project Manager Mark Doe
Functional Lead Steve Doe
Marketing Lead Stacy Doe
Sign-off: (Signatures of all above stakeholders. Can sign by their names in table above.)
Comments: (Handwritten or typed comments from above stakeholders, if applicable)
Page 2 of 2 This study source was downloaded by 100000771637443 from CourseHero.com on 07-16-2021 17:20:12 GMT -05:00
https://www.coursehero.com/file/27452240/Phase-3-Charter-Templatedocx/
Th is
stu dy
re so
ur ce
w as
sh ar
ed v
ia C
ou rs
eH er
o. co
m
Powered by TCPDF (www.tcpdf.org)