Managing people

Job Analysis Questionnaire A. Job Responsibilities and Duties

a. Job title b. Department title and/or division title c. Title of immediate supervisor d. Description of duties (describe the duties in enough details to provide a

complete and accurate description of the work) i. Provide a general overall summary of the purpose of your job

ii. What are the major results or outputs of your job? iii. Describe the duties and tasks you perform daily; weekly; monthly. iv. Describe duties you perform irregularly.

e. List any machines, instruments, tools, machine, materials, and work aids used in your job. Indicate percent of time used.

f. Describe the nature of your responsibility for nonhuman resources (money, machinery, machine and so on). What monetary loss can occur through an error?

g. What reports and records do you prepare as part of your job? When are they prepared?

h. What is the source of instructions for performing your job (e.g. oral or written specifications)?

i. Describe the nature and frequency of supervision received. j. How is your work reviewed, checked, or verified?

B. Reporting Relationships a. How many employees are directly under your supervision? What are their job

titles? b. Do you have full authority to hire, terminate, evaluate and transfer employees

under your supervision? Explain. c. What contacts are required with other departments or persons other than you

immediate department in performing you job? Describe the nature and extent of the contacts.

C. Working Conditions a. Describe the working conditions present in the location and environment of

your work such as cold/heat, noise, fumes, dust, and so on. Indicate frequency and degree of exposure

b. Describe any dangers or hazards present in your job. D. Job Qualifications (Be certain not to list the incumbent qualifications, but what is

required for performance by a new employee). a. Describe the kind of previous work experience necessary for satisfactory

performance of this job. b. What is the amount of experience required? c. What kinds of knowledge, skills, and abilities (KSAs) are needed to perform the

job? d. What is the minimal level of education (grammar, high school, degree etc.)

required? e. Are any special physical skills and/or manual dexterity skills required to

perform the job? f. Are there any special certification, registration, license, or training

requirements?

Sample Job Description Job Title: Shift Supervisor Position Purpose: The purpose of this position is to maintain a safe and efficient plant operation through directing the activities of the operation’s personnel and providing a management support function for the plant superintendent. Typical Job Duties:

1. Directs the activities of the operations personnel and coordinates the activities of the maintenance personnel.

2. Issues written communication to employees concerning personnel policies and operational concerns.

3. Administers a maintenance request program through collecting requests, scheduling, and recording maintenance activities.

4. Administers the plant tagging procedure. 5. Conducts the training and safety programs for shift employees. 6. Schedules shift assignments to reflect workload and vacation schedules. 7. Performs administrative tasks such as recording workers’ time, maintaining

records concerning operational activities, and updating written procedures. 8. Prepares annual budget for assigned plan area and maintains the inventory

level on these items. 9. Appraise performance of shift employees annually 10. Counsels employees on disciplinary problems and job-related performance. 11. Assumes plant superintendent’s duties when assigned.

Physical Requirements: walking and climbing stairs Working conditions: Good, some noise Machine and Machines Used: CRT, spectrometer, PH metre, conductivity metre Reporting Relationships: The shift supervisor reports directly to the plant superintendent. The shift supervisor directs the control room operator, two or more utility operators, trainees, and other assigned personnel, and coordinates the activities of the maintenance personnel present on shift. Qualifications: Education: Associate degree or equivalent training (e.g. management training classes) OR five (5) years of management experience Related Experience: Minimum of three (3) years as a control room operator for a coal-fired boiler operation. Job Knowledge/Skills Required:

1. Comprehensive understanding of plant systems. 2. Fundamental understanding of electrical systems and motor control

centres. 3. Thorough knowledge of boiler chemistry. 4. Comprehension of flow, logic, and electrical prints. 5. Ability to perform elementary mathematical and algebraic calculations. 6. Communication and human relations skills. 7. Ability to operate CRT, spectrometer, PH metre, and conductivity metre. 8. Managerial skills.