RFP PART 3

Running head: RFP Response 1

RFP Response 14

XYZ Technology Services – RFP Response Part 2

Jude Akassap

Rasmussen College

RFP Response

Response to RFP Requested Information

The following sections include responses to questions from the RFP. The section numbers from the RFP have been reused to correlate the responses.

Introduction

Cloudy is a cloud hosting provider that focuses on containers. Each instance is launched in its own Docker container as a result. A service is a component of your architecture, such as a back-end application, database, queue, or cron worker.

This adds a layer of abstraction that allows you to go beyond the server or cloud idea. You can view the hardware configuration using Cloudy, but you don't have to worry about setting up Nginx or obtaining an SSL certificate. All of this is taken care of by us. As a result, Cloudy is an excellent choice when you need to quickly deploy your project.

3.5 Provider Contact

John Nick

800-125-693 Ext: 012

CIO

HostMan

jhonnick@cloudy.net

Street 1, New York

4.1 Provider Company Overview

Cloudy is a web app and website hosting service that allows you to host any web app or website without having to manage servers, spend days setting up, or hire an entire engineering team. Connect your repository, deploy your app or website in a few clicks, and Cloudy takes care of the rest. When your app is launched, Cloudy automatically installs an SSL certificate for all of your domains and a content delivery network (CDN) to ensure that your content is delivered as quickly as feasible. As soon as you push a new commit to the repository, Cloudy automates CI/CD, pulling, building, and launching code.

4.1.1 Full legal name of the company, corporate address, phone numbers, and contacts.

List of Primary Contacts
Name of Contact	Title	Phone Number
Smith	Server Administrator	800-125-693 Ext: 013
William	Network Administrator	800-125-693 Ext: 014
Stark	Web Application Manager	800-125-693 Ext: 015
Pepper	Database Administrator	800-125-693 Ext: 016
Bruno	Software Quality Analyst	800-125-693 Ext: 017

4.1.2 Year business was established. Company history summary

Cloudy was established in August 2013. Cloudy reduces costs to DevOps teams, making it the ultimate product for your business.

4.1.3 Business or Industry focus

Our main focus is on our customers and their development. As their needs vary, so does our attention.

4.1.4 Number of people currently employed

Currently 2000 employee are working with us.

4.1.5 Income statement and balance sheet for each of the two most recently completed fiscal years certified by a public accountant

At this moment, cloudy can supply 1 year of audited financial statements for the last 8 years. Before that moment. The 9th annual audit of cloudy is presently underway, and the financial statements will be accessible after August of this year.

4.1.6 Outline of Service Offerings

Capability	Description of Service
Cloud-Based Storage	Our pricing starts at 3 TB of storage, go up to 6 TB of storage with the Plus service, and 10 TB of storage with the Enterprise Premium membership.
Bandwidth Capabilities	Unlimited
Current Number of Hosted Domains and Sub-Domains	250
Database Support	SqlLite 3.2.0
Framework Support	Node.Js
Tech Support	Online 24/7 availability
Web-Application Development	Both
Supported Languages	English, Turkish, Chinese

4.1.7 List of partnerships

Cloudy is proud to provide services through in-house capabilities; however, we will occasionally partner when strategically advantageous. A few of our partners include Godaddy, Monsters Host and Aws cloud hosting.

4.1.8 Total number of current clients.

Cloudy is currently partnering with more than 120 clients each with unique objectives and challenges they’ve partnered with Aws cloud hosting to solve each of these.

4.2 Scope of Support Capabilities

	Provider has the capability	Provider will deliver the capability through another partner? Who?	Do not provide the capability.
Website Hosting Infrastructure	X
Website Authentication Services	X
Maintenance of Industry accepted security standards (PCI-DSS Compliance)	X
Electronic payment and tracking services	X

4.3 Provider\Customer Relationship Management

4.3.1 Do you provide dedicated account management for your IT managed services relationship?

Yes, Cloudy provides an assigned account manager to oversee the website hosted services relationship. The partner manager will work with, John Nick who will continue to oversee the partnership.

4.3.2 Describe your approach to service change management. Do you use change orders to modify services?

Yes, Cloudy uses Service Change Orders to modify the scope of services we provide to our partner. Such a change order would be used to amend the contract hosted website services and would be initiated using a request form that identifies the nature of the request and requires sign-off by an authorized representative of the client partner. After reviewing the impact of the change request, Cloudy subsequently completes a proposed change order that details the impact of the service change, timing for implementation, and any associated financial impact. Both parties are required to authorize the Service Change Response form before the services are adjusted.

4.4 Managed Hosting Services

4.4.1. Provide a description of your data center hosting facilities.

The data center hosting facilities houses multiple servers as well as offices for the data organization's workers. A security staff performs continuous checks within and without the building to keep an eye on things. You will have the right credentials to enter the server room, as well as complete a two-step verification system, one of which is a biometrics. Server professionals execute checks on all servers on a daily basis and update as necessary to keep that systems are always up to the latest.

4.4.2. Provide details on number of servers and other key metrics associated with servers and storage currently hosted in data center facilities managed by Provider.

Every network infrastructure has 1000 servers, allowing it to store 450 gigabytes of data. Cloudy has ten data centers throughout the world. The organization has a storage capacity of 5 gigabytes.

4.4.3. Provide descriptions of services (e.g. Monitoring, Backup, Disaster Recovery, Security, etc.) available today under managed services offering. Include the number of clients or similar measure of the quantity of services being performed for external clients.

Cloudy provides the following services:

· Monitoring - We keep track of all accesses to and from all servers and clients' domains.

· Backup - All client files are stored in a separate business data center so that copies are not damaged if the servers go down due to an emergency. Backup generators are installed in all data centers to ensure that the facility has continual power. A UPS power backup is also included in each server room.

· Incident Management - Each data center has a detailed recovery plan that specifies which customers use the computing infrastructure and where the backup are kept.

· Physical security patrols are provided both in and out of site. Every entrance requires a key card that tracks time spent into or out of the area. To obtain access to computers and storage rooms, a two-step validation was necessary, one of which was biometric.

· Website hosting - All websites can be completely customized.

4.4.4. Provide description of available service levels.

Depending on the type of package configuration required, all customers offer the same level of support. No consumer is more unique than the next.

4.4.5. Provide options for software licensing ownership for services, particularly Microsoft server and database software licensing.

Genuine Microsoft Server 2017 is installed on all servers, and it is updated on a regular basis. Commercial licenses for Microsoft Office apps are available through Cloudy Protocols.

However, we do not offer web server license rights at this moment.

4.5 Procurement, Contract Negotiation & Asset Management Services

4.5.1. Provide descriptions of services available today under managed services offering.

4.5.2. Do you offer technology contract negotiation capabilities? Are their consortium or bulk- buying discount opportunities that you leverage for multiple clients?

4.5.3. Provide description of available service levels including sourcing financial objectives. How do you pass financial benefits, e.g. cost savings to your client?

4.6 Project Management & Support

4.6.1. Provide example descriptions of two large technology projects that Provider has managed on behalf of its clients.

4.6.2. Does Provider have shared resources who can provide project management services?

4.6.3. Would Provider have available ad-hoc technology resources for technology projects? How would you allocate time for project services versus operational managed services for resources dedicated to the XYZ Technology Services account?

Scope of Services

5.1 Required Services

<Fictional Company Name> leverages cloud-based data center hosting services through <Cloud Provider>. The data center infrastructure will be generated within virtual environments on existing physical appliance used by the cloud-based provider. Costs will be detailed in the pricing section below.

Pricing

Initial Website Hosting and Development	Year 1	Year 2	Year 3
Dedicated Virtual Appliance Yearly Cost
Website Development		NA	NA
Website Deployment to the Internet		NA	NA
Backup/Restore Services
Antivirus Protection Services
Account Administration including: Change Management, Maintenance, Patching, Upgrades, Problem Management, Reporting, and Performance Monitoring
Total

5.2 Scope of Services

1. <Include current virtual server software version level>, using the VMWare management system.

2. Administration of the servers is regularly monitored, with patching upgrades occurring on the systems each 4th Friday of every month from 12am – 6am. If emergency changes are necessary based on risk, communication will be sent out to the customer representative and a reasonable maintenance window will be established.

3. <Include Security administration of the hosted website services>

4. Backups occur on the system every 15 minutes internally, and then are stored to a backup server each evening from 10pm – 12am.

5. Antivirus software is installed on each server where the server role accommodates such installation. Understanding in some cases database servers do not function correctly when active antimalware is installed on the virtual device.

6. Change management is controlled through a change control board, and any changes affecting the production environment of the hosted website, notification of the change control boards review will be delivered to our partners prior to any changes occurring.

7. Monthly reporting will be supplied to each partner, and performance monitoring is on-going with alerting setup in the event there are any outages, a support buzzline is established, along with notification to all partners.

5.3 Network Bandwidth

Based on the data supplied within the RFP, <Fictional Company Name> recommends the use of at least 100MB of its existing 10GB bandwidth. The use of bandwidth within our environment is dynamic and if the need arises that our organization has a need for additional bandwidth it is provided on-demand.

5.4 Disaster Recovery

5.5 Service Level Agreements

Most managed network solutions are designed and operated with availability service levels that exceed 99.9% availability. Non-redundant systems are offered at a lower level of availability.

Maintenance windows are pre-established to be 4th Friday of every month from 12am – 6am. If emergency changes are necessary based on risk, communication will be sent out to the customer representative and a reasonable maintenance window will be established.

5.6 Project Management and Support

As predetermined in this RFP, <Fictional Company Name>, will be providing project management services through the initial phase of the site development and initial hosting. If the need arises with a service change order, the determination if additional project management service will be required will be determined between both <Functional Company Name> and XYZ Technology Services.