Resume

Sue Chen 523 East Park Circle Drive • Fresno, CA 93727 • 559-555-5781 • schen@capellauniversity.edu

SUMMARY OF QUALIFICATIONS Respected Health Care Director focused on creating organizational culture supporting quality patient care. Navigate balance between quality care and fiscal responsibility, meeting organizational goals. Lead transformation of health care, integrating technology, building innovative and quality health care organizations.

EXPERIENCE Association of University Centers on Disabilities, Fresno, CA Director of Services 2015 – Present Oversee 100+ staff across multiple locations. Lead strategic planning and clinic operations.

• Expand programs by developing and implementing services in early childhood care and education. • Maintain effective relationship with State Cabinet for Health and Family Services, leading to 15% annual growth. • Create 3-year strategy and plan, increasing quality and range of services offered.

Chula Vista Women Clinic, Chula Vista, CA Center Manager 2005 – 2015 Directed multi-service program and oversaw full range of reproductive health care services, managing $2M budget. Monitored protocols and service delivery, to ensure center compliance with agency, state, and federal regulations.

• Increased center budget 10% by generating donations, exceeding planned levels. • Developed three charity events annually in partnership with community health care leaders, raising >$150k. • Created staff development program with interdepartmental rotations, stretch assignments, and succession planning,

increasing employee engagement and retention.

San Diego State University, San Diego, CA Program Coordinator – School of Public Health 2001 – 2005 Conducted health education program in local high schools, reaching >1000 students in six schools.

• Designed and implemented education program on safe sexual practices for University Health Center, increasing awareness among student body.

• Facilitated 6-week self-esteem program for girls at El Camino High School, receiving >95% positive post-program evaluations.

Sharp Chula Vista Medical Center, Chula Vista, CA 1995 – 2001 Clinical Nurse Lead 1997 – 2001 Supervised 20 labor and delivery nurses.

• Increased patient satisfaction 5% by training all new nurses in department. • Ensured staff maintained accurate nursing records by instituting regular procedural reviews.

Clinical Nurse 1995 – 1997 Coordinated and delivered patient care in labor and delivery, communicating with patients, family, and health care personnel, assisting with patient care.

EDUCATION Doctor of Health Administration with a specialization in General Health Care Administration Expected 2020 Capella University, Minneapolis, MN

Master of Public Health 2000 San Diego State University, San Diego, CA

Bachelor of Science in Nursing 1995 California State University Fresno, Fresno, CA

This document illustrates a resume for a learner with a long work history in one career field.

Tip: Sue decided to include all of her work experience, deeming it relevant to the position sought in healthcare. Those seeking high level positions can sometimes benefit by showing a longer history in their field.

Tip: Sue starts each position with a statement that describes the size and scope of his role.

Tip: Sue held two positions at this employer. This section shows the proper format for dates and titles in that situation.

Sue Chen Page 2

PROFESSIONAL SERVICE Capella University, Ambassador 2015 – Present

• Help prospective students make informed decisions about pursuing graduate degree by sharing insights and experiences via email, phone, and social media.

California Public Health Association – North 2008 – Present • Governing Council 2008 – 2010, Chair of Membership • Presented at 2008 Conference – “Working with Governmental Agencies”

American Association of People with Disabilities, Member 2004 – Present

VOLUNTEER EXPERIENCE Community Outreach, Women’s Clinic, Fresno, CA 2009 Coordinated outreach program at Teen Center for local community schools, creating educational and fun after- school events.

• Conducted seminars on reproductive issues to at-risk youth in local high schools, increasing awareness.

LICENSES California State Board of Nursing, Registered Nurse – License Number 55555 1995 – Present

Tip: Involvement in professional organizations helps show Sue’s commitment to and leadership in her field.