Discussion

The Tone at the top here means the values and ethics followed by the people in the top of the hierarchy chart. The people at the top level in hierarchy are board of directors, executives and the management at top level. The factors and actions that are performed by the people at top levels largely affects the organizations because these people at the top level will lead by an example. I would like to discussion an example here in this discussion forum which the entire class has worked on a previous case study on Starbucks. The CEO of Starbucks has fired an employee and closed out many stores for time being to give its employees trainings on ethics and cultural values. The reason for these trainings and firing of an employee was because a manager has passed an inappropriate comment on one of its customers and has asked that customer to leave the store as they were sitting ideally without purchasing anything from the store.

People at higher management level were involved in this discussion and made sure that this incident was taken for granted and assured customers of Starbucks can sit in the store even if they are not making any purchases. The top-level employees of Starbucks lead by an example and set the right level of attitude. This is a perfect example of tone of the top as the people in higher management has acted in the right way and they have led by an example so that the other employees and managers can follow their footsteps. Today, we all know how Starbucks is strong in their ethical values and one of the organizations that people would love to work because of a good ethical culture.

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