JO#8--207-000

Kanqi88898
Requirements8-J.docx

This course is "Operations Management For Competitive Advantage". Please answer the following questions and strictly follow the requirements of "Guidelines for weekly Journals" in the PDF file.

Be sure to read the documents in PDF 1 and PDF 2 before answering

200-250 words for each question

The most important grading requirement is: 10 pts

Easy to read entries reflect readings or research done well, are comprehensive, use personal examples and references when used, and relate directly to questions.

Week 8: Quality philosophy and tools

Please read the "1" pdf and answer the following questions

· Quality philosophy

Please research the following questions and provide evidence to support your answers. (PDF 1 page 18)

1. Watch Steve Jobs’ interview on quality and relate our course materials to his discussions.

(Steve Jobs on quality

https://www.youtube.com/watch?v=kib6uXQsxBA )

2. What does it mean to be exact in your everyday activities? Do you practice it? Why or why not?

Note that this question has three problems

3. Why did quality scandals happen in Japan/Germany?

4. What can we learn from the quality philosophy and practice of Japan and Germany? Is it something that can be duplicated in other countries/companies or is it deeply embedded in their cultures?

Note that there are two problems with this question

Reference video given by professor

Steve Jobs on quality

https://www.youtube.com/watch?v=kib6uXQsxBA

Red Violin

https://www.youtube.com/watch?v=CVeQx6VHeXc

Parachute Riggers

https://www.youtube.com/watch?v=oRFS5fxuKHE

Super Japan: On-time Metro Links to an external site.

https://www.youtube.com/watch?v=_rtxm30NULU

Lexus commercial

https://www.youtube.com/watch?v=AktHnnA9QIM

The art of J

https://www.youtube.com/watch?v=TQQS_dKhgr0

German manufacturers

https://www.youtube.com/watch?v=O0giJIoPc14

Please read the "2" pdf and answer the following questions

· Quality tools

Please research the following questions and provide evidence to support your answers. (PDF 2 page 31)

5. Why would companies have quality programs even though they cost money to implement?

6. What can be done to systematically minimize medical mistakes? Reference to course materials, please.

Reference video given by professor

ISO 9000

https://www.youtube.com/watch?v=-2DyokF1AcE

Cost of quality

https://www.youtube.com/watch?v=vkeoBeGEDyw

Cost of doing nothing

https://www.youtube.com/watch?v=GZxqdcZb6KM

Did we miss something?

https://www.youtube.com/watch?v=JBsk9Xw_pJI

Equal amount of blueberries in every muffin

https://www.youtube.com/watch?v=Yz_-k9qoYns

Cost of poor quality

https://www.youtube.com/watch?v=ETP6PUunZ4Y

Grand Seiko craftsmanship

https://www.youtube.com/watch?v=nAsOGZiy39w