Ch. 10 Part I
Bank1.xlsx
DATA
| Waiting Time |
| 4.21 |
| 5.55 |
| 3.02 |
| 5.13 |
| 4.77 |
| 2.34 |
| 3.54 |
| 3.20 |
| 4.50 |
| 6.10 |
| 0.38 |
| 5.12 |
| 6.46 |
| 6.19 |
| 3.79 |
Bank2.xlsx
DATA
| Waiting Time |
| 9.66 |
| 5.90 |
| 8.02 |
| 5.79 |
| 8.73 |
| 3.82 |
| 8.01 |
| 8.35 |
| 10.49 |
| 6.68 |
| 5.64 |
| 4.08 |
| 6.17 |
| 9.91 |
| 5.47 |
BrandZTechFin.xlsx
DATA
| Brand | Brand Value 2014 ($M) | % Brand Value Change | Region | Product Sector |
| 158843 | 40 | North America | Technology | |
| Apple | 147880 | -20 | North America | Technology |
| IBM | 107541 | -4 | North America | Technology |
| Microsoft | 90185 | 29 | North America | Technology |
| Visa | 79197 | 41 | North America | Financial Institutions |
| Wells Fargo | 54262 | 14 | North America | Financial Institutions |
| Tencent/QQ | 53615 | 97 | Asia | Technology |
| ICBC Asia | 42101 | 2 | Asia | Financial Institutions |
| ICICI Bank | 42101 | 2 | Asia | Financial Institutions |
| Mastercard | 39497 | 42 | North America | Financial Institutions |
| SAP | 36390 | 6 | Continental Europe | Technology |
| 35740 | 68 | North America | Technology | |
| American Express | 34430 | 46 | North America | Financial Institutions |
| Baidu | 29768 | 46 | Asia | Technology |
| HSBC | 27051 | 13 | United Kingdom | Financial Institutions |
| Samsung | 25892 | 21 | Asia | Technology |
| China Construction Bank | 25008 | -7 | Asia | Financial Institutions |
| RBC | 22620 | 13 | North America | Financial Institutions |
| Commonwealth Bank | 21001 | 28 | Asia | Financial Institutions |
| Oracle | 20913 | 4 | North America | Technology |
| TD | 19950 | 12 | North America | Financial Institutions |
| hp | 19469 | 19 | North America | Technology |
| ANZ | 19072 | 15 | Asia | Financial Institutions |
| Agricultural Bank of China | 18235 | -9 | Asia | Financial Institutions |
| Accenture | 18105 | 10 | North America | Technology |
| Citi | 17341 | 30 | North America | Financial Institutions |
| Siemens | 16800 | 36 | Continental Europe | Technology |
| US Bank | 14926 | 9 | North America | Financial Institutions |
| Bank of China | 14177 | 0 | Asia | Financial Institutions |
| Yahoo | 14174 | 44 | North America | Technology |
| 13837 | new | North America | Technology | |
| Cisco | 13710 | 16 | North America | Technology |
| Sberbank | 12637 | 0 | Asia | Financial Institutions |
| 12407 | new | North America | Technology | |
| JP Morgan | 12356 | 28 | North America | Financial Institutions |
| Westpac | 11743 | 17 | Asia | Financial Institutions |
| Intel | 11667 | -15 | North America | Technology |
| Chase | 11663 | 8 | North America | Financial Institutions |
| Scotiabank | 11351 | 9 | North America | Financial Institutions |
| Santander | 11060 | 20 | Continental Europe | Financial Institutions |
| Bank of America | 10149 | new | North America | Financial Institutions |
| ING | 9771 | 29 | Continental Europe | Financial Institutions |
| UBS | 9683 | 30 | Continental Europe | Financial Institutions |
Coffee.xlsx
DATA
| Expert | A | B | C | D |
| 1 | 24 | 26 | 25 | 22 |
| 2 | 27 | 27 | 26 | 24 |
| 3 | 19 | 22 | 20 | 16 |
| 4 | 24 | 27 | 25 | 23 |
| 5 | 22 | 25 | 22 | 21 |
| 6 | 26 | 27 | 24 | 24 |
| 7 | 27 | 26 | 22 | 23 |
| 8 | 25 | 27 | 24 | 21 |
| 9 | 22 | 23 | 20 | 19 |