Training PowerPoint
Record Retention Training Projects
Larry Ratliff
April 12, 2021
1
Background on Record Retention Project
‹#›
3
Identify Types of FRTIB Training
Identify Validity of a Training Record
Update Ops Center Training and Data Spreadsheet
Sending Proactive Email Notifications
Enter Training Completion Certificates
Learning Objective
Researching for those 5 Training Certificates
Where you able to find all five trainings?
Where did you search?
Was it difficult?
Lets review your certificates you save.
Was it difficult to find?
Did you remember what courses you have taken?
‹#›
Certificates are saved on Training Team/FRTIB Security Records/Record Retention Training Folder
Was it difficult to find? Where did you search?
Review the 5 FRTIB Security Trainings on the next slide.
4
Identify Types of Training
| Training Name | Description | Frequency | Completion Certificate Requirements |
| FRTIB Rules of Behavior | Agreement between FRTIB and employee on expectations and rules for accessing any TSP IT system. | Annually | Digital Signature using the certificate from a PIV Signature using a stylus or finger on a touch screen. Wet signature that is scanned in. A real wet signature. |
| Cyber Security Awareness | Simulates security threats through games and scenarios to provide awareness on how to deal with cyber security threats | Annually | Digital Signature using the certificate from a PIV Signature using a stylus or finger on a touch screen. Wet signature that is scanned in. A real wet signature. |
| Privacy Awareness | Identifies privacy responsibilities for federal employees | Annually | Completion Certificate |
| Records Management Fundamentals | Presents rules of how to manage documents while working with any stored document, by security level. | Annually | Completion Certificate or Screenshot of completion in ELMS |
| Controlled, Unclassified Information | Provides the definition of CUI, identification of how it should be marked, methods to safeguard against unauthorized access, and provide reference for how it should be shared and protected. | Bi-annually | Completion Certificate or Screenshot of completion in ELMS |
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5
Identify Validity of a Training Record
| Employees full Name | Date | Location | Certificate Type | Signature | |
| FRTIB Rules of Behavior | Required | Required | FRTIB Town center (TSP) | 6 Page contract | Digital or Wet ink on page 6 |
| Cyber Security Awareness | DOD website | Certificate or ELMS Screenshot | Digital or Wet ink | ||
| Privacy Awareness | DHS Website/ELMS | Certificate | NA | ||
| Records Management Fundamentals | ELMS | Certificate or ELMS Screenshot | NA | ||
| Controlled, Unclassified Information | ELMS | Certificate or ELMS Screenshot | NA |
Valid Completion Certificate:
Requirements for a valid record:
Name of training on document
Employee’s full name
Completion Date (upon completing the entire course)
Signature (ROB & CSA)
‹#›
Requirements for a valid record are:
Name of training on document
Employee’s full name
Completion Date (upon completing the entire course)
Signature for (ROB & CSA)
6
Practice Reviewing Certificates & Determined Validity
‹#›
Lets take a look at some certificates and determined the validity of the certificates
Certificates located in C:\Users\larry.ratliff\Desktop\Record Retention Training Documents\Identify Validity FRTIB Training Certificates
7
Updating Ops Center Training & Data Spreadsheet
You need to have access to the Shared Drive (\\fo-filesrv)
Let’s map your drive
Use the document “ How to Map a Network Drive” to help you.
After you’ve Map your drive
Use this path to open up the folder on the shared drive.
F:\Operations Center\2021 Awareness Ops\_Training Records Sheet
Note: Do not access any other files or folder on this drive unless given permission.
‹#›
Make these sentences animated by the numbers. But show the picture from the start
8
Updating Ops Center Training & Data Spreadsheet
| Days until training expires | Training Status column | Action required | Training Email Column |
| <40 | Expiring Soon | No | Compliant |
| <32 | Less than 32 days | Yes | 1st email sent |
| <15 | Less than 15 days | Yes | 2nd email sent |
| <10 | Less than 10 days | Yes | 3rd email sent |
| <1 | Past Due | Notify Security Group | Past Due |
Review Records Retention Spreadsheet for upcoming expirations
Located on the “fo-filesrv” shared drive..
What to do on the Record Retention sheet?
Review RR spreadsheet using the chart below.
Expirations update automatically happen each day.
You will only enter completion dates & update email status on the spreadsheet
‹#›
Review Records Retention Spreadsheet for upcoming expirations
Located on the “fo-filesrv” shared drive.
Note: Do not access any other files or folder on this drive unless given permission.
What to do on the Record Retention sheet
Expirations update automatically each day
You will only enter completion dates & update email status on the spreadsheet
9
Sending Proactive Email Notifications
| Step # | Who | Type | Description | Option | Go To |
| 1 | Training Team | Start | |||
| 2. | Training Team | Process | Review RR Spreadsheet for upcoming expirations | 3 | |
| 3. | Training Team | Decision | What is the training status? | Compliant | 2 |
| Expiring Soon | 4 | ||||
| Less than 32 days | 6 | ||||
| Less than 15 days | 7 | ||||
| Less than 10 days | 8 | ||||
| Past Due | 9 | ||||
| Not Received | 11 | ||||
| 4 | Training Team | Decision | Is another training in less than 45 days status? | Yes | 5 |
| No | 2 | ||||
| 5 | Training Team | Process | Include “expiring soon” training in 1st email notification | 6 | |
| 6 | Training Team | Subprocess | Send 1st email notice to employee and supervisor | 2 | |
| 7 | Training Team | Subprocess | Send 2nd email notice to employee and supervisor | 2 | |
| 8 | Training Team | Subprocess | Send 3rd email notice to employee, supervisor and Security Group | 2 | |
| 9 | Training Team | Process | Notify Security Group of out of compliance | 10 | |
| 10. | Security Group | End | |||
| 11. | Training Team | Process | Send request for completion certificates to hiring manager | 2 |
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Makes each slide come in animated by the numbers
10
Sending Proactive Email Notifications
‹#›
Enter Training Completion Certificates
| Step # | Who | Type | Description | Option | Go To |
| 1 | Employee | Start | |||
| 2 | Employee | Process | Send certificate to Training Team | 3 | |
| 3 | TT/ FRTIB Documentation Folder | Process | Download file to FRTIB Shared Drive folder for specific training | 4 | |
| 4 | Training Team | Process | Rename file “[Last name, First name] [Training Acronym] [Year]” | 5 | |
| 5 | Training team | Decision | Is file a PDF? | No | 6 |
| Yes | 7 | ||||
| 6 | Training team/Snagit | Process | Convert to PDF using Snagit | 7 | |
| 7 | Training Team | Decision | Is the certificate valid? | Yes | 8 |
| No | 13 | ||||
| 8 | TT / Spreadsheet | Process | Enter completion date in Record Retention spreadsheet | 9 | |
| 9 | Training Team | Process | Change Training email status to “Compliant” | 10 | |
| 11 | Training Team | Process | Move certificate to Recorded folder | 12 | |
| 12 | Training Team | End | |||
| 13 | Training Team | Process | Rename file as “INVALID [Last name, First name] [Training Acronym] [Year]” | 14 | |
| 15 | TT/FRTIB Documentation Folder | Process | Move file to invalid folder | 16 | |
| 16 | Training Team | Process | Notify employee/supervisor the certificate is invalid | 17 | |
| 17 | Employee | Process | Corrects and re-sends certificate | 18 | |
| 18 | Training Team | Process | Remove invalid file from folder | 3 |
‹#›
13
Resources
14
Add Content to Slide
June 2020 - December 2021
Federal Retirement Thrift Investment Board’s Rules of Behavior for Accessing IT Systems
July 2020 Update 1
All data contained on information systems in support of the Federal Retirement Thrift Investment Board (FRTIB or Agency) is owned by the FRTIB. User activity may be monitored, intercepted, recorded, read, copied, captured, or disclosed by authorized FRTIB personnel. FRTIB may give law enforcement officials any potential evidence of crime, fraud, or employee misconduct found on FRTIB information systems. Furthermore, law enforcement officials may be authorized to access and collect evidence from these systems. USE OF THIS SYSTEM BY ANY USER, AUTHORIZED OR UNAUTHORIZED, CONSTITUTES EXPRESS CONSENT TO MONITORING.
I understand and acknowledge:
1. Policies and Procedures: a. Federal Employees: I will abide by all Agency policies and procedures. b. Contractor Employees: I will abide by the Agency policies and procedures
applicable to me in connection with the services provided to the Agency under the scope of my employer’s contract. The Agency will provide me with access to all applicable policies and procedures.
2. I HAVE NO REASONABLE EXPECTATION OF PRIVACY while using any information system that processes, transmits, or stores FRTIB data.
3. I understand and acknowledge monitoring includes, but is not limited to the review of: a. Audit logs of any IT device used to support FRTIB; b. Access and use of the Internet while on the FRTIB network; c. Electronic communication activity; or d. Any device used to process FRTIB data (regardless of device ownership).
4. I shall successfully complete FRTIB Cyber Security Awareness training and Privacy Awareness training at the time of onboard and on an annual basis. I shall also complete any additional information technology, security, records management, and privacy training as required. If any required training is not completed, access to FRTIB information systems will be suspended.
5. I may have access to Controlled Unclassified Information (CUI) depending on my job duties. I shall protect the confidentiality1, integrity2, and availability3 of FRTIB information in a manner consistent with its sensitivity.
6. I will use FRTIB information only in connection with the performance of my official duties. I will not disclose FRTIB information to unauthorized persons. I will not use non- FRTIB email, social media accounts (e.g., Outlook, Instagram, Gmail, Twitter, Facebook), or other external resources to conduct FRTIB business, thereby ensuring that official business is never confused with personal business.
7. I will encrypt all CUI using an Agency approved tool that is:
1 NISTIR 7298, Revision 2 “Glossary of Key Information Security Terms” defines confidentiality as “The property that sensitive information is not disclosed to unauthorized individuals, entities, or processes.” 2 NISTIR 7298, Revision2 “Glossary of Key Information Security Terms” defines integrity as “The property that sensitive data has not been modified or deleted in an unauthorized and undetected manner.” 3 NISTIR 7298, Revision 2 “Glossary of Key Information Security Terms” defines availability as “The property of being accessible and useable upon demand by an authorized entity.”
Federal Retirement Thrift Investment Board’s Rules of Behavior for Accessing IT Systems
July 2020 Update 2
a. Downloaded from FRTIB information systems onto a FRTIB authorized portable storage device;
b. Downloaded to any FRTIB authorized device; or c. Emailed to any entity external to the FRTIB organization (to non -“TSP.GOV” or
“FRTIB.GOV” email address.) 8. I will only access CUI when I am authorized to do so. I will only access the minimal
amount of CUI needed, and I will delete my copy of CUI data downloaded from FRTIB information systems immediately when its official use is no longer required.
9. I will protect my passwords and/or authentication tokens from disclosure and loss at all times. I will utilize the Agency provided password manager and I will never reveal my passwords, write them down, or store them in clear-text. I will not construct my password from obvious personal data (e.g., social security number, telephone numbers, relative's names, pet's name).
10. I will only create passwords that are unrelated to any existing password and I will not reuse a password from any other account, system, website, or application.
11. I am accountable for all actions taken under my User ID. I will not allow others to use my User ID and I will not access other users' accounts. I will not attempt to access accounts or data that are not expressly authorized to me.
12. When logged on, I will lock my workstation and remove my PIV (Personal Identity Verification) card prior to leaving my workstation. All activity occurring when the workstation is active is the responsibility of the logged-on user.
13. I will not install, use, or reproduce unauthorized or illegally obtained software. Privately- owned software is prohibited from being used. FRTIB employees and contractors are only permitted to use FRTIB-approved applications and software. Employees and contractors must go through the Service Desk or ServiceNow to request applications and software.
14. I shall not connect unauthorized devices to FRTIB information systems under any circumstance. Examples include, but are not limited to: personal external hard drives, personal phones, unauthorized flash/thumb drives, networked cameras, or microphones.
15. Changes in my employment status or changes in my job responsibilities may require my access to be modified or terminated.
16. I am using a CUI system. I am NEVER authorized to originate, process, and/or store classified information on an unclassified system.
17. This agreement shall not nullify or affect in any manner any other confidentiality or nondisclosure agreement which I have executed or may execute with FRTIB.
18. I shall never attempt to tamper with, circumvent, or otherwise impede the security of any FRTIB system. I shall never install or utilize any tools designed to assist in doing the same.
19. I am not authorized to post organizational data to social media or social networking sites. Only authorized users with cleared content by the Office of External Affairs, the Office of Resource Management, or the Office of Communications and Education may post to social media or social networking sites as required to support the organizational mission. Personal use of social media while on work time or equipment must be limited with minimal cost to the government (see “Limited Personal Use” Policy) and must not interfere with my duties and responsibilities. I must seek approval from the Office of General Counsel prior to using or referencing my formal position when writing in a
Federal Retirement Thrift Investment Board’s Rules of Behavior for Accessing IT Systems
July 2020 Update 3
nonofficial capacity. I will never use my FRTIB e-mail address to register on social networks, blogs, or other online tools utilized for personal use and that any misconduct committed on social media that has a nexus to my position at FRTIB may result in appropriate discipline, up to and including removal from Federal service. As an employee of the Federal Government, when using social medial tools, whether on behalf of FRTIB or on my own time, I am bound by the Standards of Ethical Conduct for Employees of the Executive Branch, 5 C.F.R. Part 2635 and the Hatch Act (5 U.S.C. §§ 7321-7326).
20. I will immediately report a potential incident4, password compromise, anomaly in system performance, or suspicious activity to IncidentResponse@tsp.gov.
21. I shall not take any government-furnished equipment (including, but not limited to an FRTIB-issued laptop or phone) outside the United States or the territories of the United States without prior written approval from the Chief Technology Officer or designee.
22. Users are prohibited from sharing any FRTIB passwords with any other person or entity. 23. Viewing of pornographic or other offensive content is strictly prohibited on FRTIB
furnished equipment and networks. 24. I shall promptly report lost, stolen or misplaced Government Furnished Equipment (e.g.,
laptop, phone, PIV card) to the FRTIB Service Desk, IT Asset Management Team and my supervisor (or Contracting Officer Representative if applicable). Users may be financially liable for lost, stolen or misplaced Government Furnished Equipment5.
25. Any user who does not comply with or violates these rules may be subject to appropriate administrative action, including suspension or cancellation of system privileges and/or disciplinary action up to and including removal from the Federal service. Under some circumstances, noncompliance or violation of these rules may result in criminal prosecution. FRTIB will enforce the use of appropriate penalties against any user who fails to comply or violates IT Security Management policies.
Remote Access FRTIB Rules of Behavior for Remote Access apply to remote access connections used to do work on behalf of FRTIB, including reading or sending email and viewing Intranet web resources. Remote access implementations that are covered include, but are not limited to, dial-in modems, frame relay, ISDN, DSL, VPN, SSH, and cable modems, etc. These rules of behavior apply to all users which include FRTIB staff, contractors, vendors, and agents with remote access privileges to FRTIB’s network.
1. The user is responsible for ensuring that their remote access connection is given the same security considerations as the user's on-site connection when connecting to FRTIB. For example, if an individual is processing sensitive (e.g., For Official Use Only, Controlled Unclassified Information) information via remote access, the individual will ensure unauthorized individuals cannot view the content. The user is responsible for ensuring unauthorized users do not access the FRTIB network, do not perform illegal activities, and do not use the access for outside business interests. The user bears responsibility for
4 NISTIR 7298, Revision 2 “Glossary of Key Information Security Terms” defines incident as “An occurrence that actually or potentially jeopardizes the confidentiality, integrity, or availability of an information system or the information the system processes, stores, or transmits or that constitutes a violation or imminent threat of violation of security policies, security procedures, or acceptable use policies.” 5 OTS.501 IT Asset Management Procedures, Section 4.6 Lost and Stolen Assets
Federal Retirement Thrift Investment Board’s Rules of Behavior for Accessing IT Systems
July 2020 Update 4
the consequences if the access is misused. Misuse of the user’s access by a non-FRTIB employee may result in disciplinary action, up to and including removal from Federal service.
2. The user must strictly secure remote access. FRTIB will enforce access control public/private keys with strong pass-phrases.
3. Users with remote access privileges must ensure that their host is not connected to any other network at the same time. Reconfiguration of a home user's equipment for the purpose of split-tunneling or dual homing is not permitted at any time. Split-tunneling is having simultaneous direct access to a non-FRTIB network (such as the Internet, or a home network) from a remote device (PC, PDA, WAP phone, etc.) while connected into FRTIB’s network via a VPN tunnel. Dual homing is having concurrent connectivity to more than one network from a computer or network device. Examples include being logged into the FRTIB network via a local ethernet connection and then dialing into an Internet Service Provider; or being on a FRTIB-provided VPN tunnel and then connecting into a spouse’s remote access tunnel to their employment.
4. All hosts (e.g., laptops, desktops, workstations) that are connected to FRTIB networks via remote access technologies must use the most up-to-date anti-virus software and definitions, this includes non-FRTIB owned hosts.
Federal Retirement Thrift Investment Board’s Rules of Behavior for Accessing IT Systems
July 2020 Update 5
Addendum: FRTIB Rules of Behavior for Privileged User Accounts
The FRTIB Rules of Behavior for Privileged User Accounts is an addendum to the FRTIB Rules of Behavior for Accessing IT Systems and provides common rules on the appropriate use of FRTIB information technology resources for FRTIB privileged users, including Federal employees, interns, and contractors. Privileged user account roles have elevated privileges above those in place for general user accounts regardless of account scope (e.g., including both local and domain administrator accounts). Potential compromise of privileged user accounts carries a risk of substantial damage and therefore privileged user accounts require additional safeguards. All users of privileged accounts must read these rules and sign the accompanying acknowledgement form in addition to the FRTIB Rules of Behavior for Accessing IT Systems before accessing FRTIB information, systems and/or networks in a privileged role. I understand and acknowledge that as a Privileged User, I shall:
1. Use my privileged user account(s) for official administrative actions only. 2. Protect all privileged account credentials (e.g., passwords, tokens) at a security level
commensurate with the highest level of data that the privileged account can access on the associated information system.
3. Protect the administrative or root-level authentication information at the highest level demanded by the sensitivity of the system.
4. Comply with all system/network administrator responsibilities in accordance with IT Security Management policies.
5. Use special access privileges only when they are needed to carry out a specific system function that requires elevated privileges on assigned systems.
6. Use a non-privileged (i.e., general user) account whenever administrative privileges are not required (e.g., e-mail, web browsing).
7. Log on to my non-privileged account and then from that log in to my privileged account to perform actions requiring privileges (to the maximum extent possible). For example, on a UNIX operating system, the user must log in to a non-privileged account before logging in as “root,” and on a Microsoft Windows computer, the user must log in to a non-privileged account before performing a privileged function that requires authentication as a privileged user.
8. Notify the respective system owner immediately when privileged access is no longer required.
9. Use precautionary procedures to protect a privileged account from fraudulent use. 10. Watch for signs of inappropriate or illegal (i.e., hacker) activities or other attempts at
unauthorized access and report them to the IncidentResponse@tsp.gov immediately upon discovery.
11. Read and enforce the system security controls as defined in the system security plan. 12. Complete any specialized role-based security or privacy training as required before
receiving privileged system access, or refresher trainings thereafter. Failure to do so may result in suspension of administrative privileges, as well as suspension to FRTIB information systems.
- 1 NISTIR 7298 Revision 2 Glossary of Key Information Security Terms defines confidentiality as The property:
- 4 NISTIR 7298 Revision 2 Glossary of Key Information Security Terms defines incident as An occurrence that:
Lakeisha L Conner
2/9/2021
How to Map a Network Drive (Shared folder)
1. Open File Explorer from the taskbar.
2. Select This PC.
3. Click Computer.
How to Map a Network Drive (Shared folder)
1. Open File Explorer from the taskbar.
2. Select This PC.
3. Click Computer.
4. Click Map Network Drive (either the button or from the drop-down menu)..
5. A window will appear with two fields, Drive and Folder.
6. Choose a drive letter from the drop-down Drive menu.
7. Type the path in the Folder field. The path will be provided to you by FOIT.
8. Check the “Reconnect at sign-in” box.
9. Click the [Finish] button.
10. The shared folder will be displayed as a mapped drive under Network Locations.
1
Doane, AngelaOperations CenterIntake and Customer Services SupportAgency ServicesAgency SupportDayle Barthlow4/22/2020Less than 10 Days2nd Email sent4/22/2020Less than 10 Days
Evans, RonaldOperations CenterBenefits Payments SupportPaymentsLegal (Payments)Cynthia Syed5/1/2020Less than 32 days1st Email sent5/1/2020Less than 32 days
Fink, VictoriaOperations CenterExceptions and Court OrdersDisputes, Escalations & Spec. CircumstancesDisputes & AppealsElizabeth HarrisNot ReceivedNot Received
Foran, WIlliamOperations CenterBenefits AdministrationBeneficiary ServicesProcessingJames Bailes5/14/2020Less than 32 daysCompliant5/14/2020Less than 32 days
Ford, JuliaOperations CenterBenefits Payments SupportPaymentsDeath (Payments)Cynthia Syed3/18/2021CompliantCompliant3/18/2021Compliant
Foster, LisaOperations CenterBenefits Payments SupportAdministrativeCase CreationShannon Breddell4/28/2020Less than 15 Days1st Email sent4/28/2020Less than 15 Days
Garvin, ChevelaOperations CenterBenefits AdministrationBeneficiary ServicesProcessingJames Bailes9/14/2020CompliantCompliant9/14/2020Compliant
Gaskins, ChristopherOperations CenterBenefits AdministrationLegal ProcessCSCOAdrienne Wasserman4/22/2020Less than 10 Days2nd Email sent3/1/2021Compliant
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Ghayas, Haris (Syed)Operations CenterExceptions and Court OrdersLegal Court OrdersRBCOMarisa Pazmino5/5/2020Less than 32 days1st Email sent5/5/2020Less than 32 days
Gorden, EdOperations CenterPMOPMOPMOPMO4/30/2020Less than 15 Days1st Email sent4/30/2020Less than 32 days
Graham, PatrickOperations CenterOperational ExcellenceOperational ExcellenceTraining Katherine Ihourane4/7/2021CompliantCompliant4/7/2021Compliant
Grier, MichaelOperations CenterSite ServicesInformation SystemsSecurityLorraine Rahm2/18/2021CompliantCompliant2/18/2021Compliant
Griffith, BelindaOperations CenterSite ServicesInformation SystemsSecurityLorraine Rahm3/8/2021CompliantCompliant3/8/2021Compliant
Hales, KennethOperations CenterBenefits AdministrationDeath Benefits ClaimsDeath BenefitsRegina Lim5/8/2020Less than 32 days1st Email sent5/8/2020Less than 32 days
Hall, KimbraOperations CenterExceptions and Court OrdersLegal Court OrdersRBCOMarisa PazminoNot ReceivedEmailed HMNot Received
Hang, RebeccaOperations CenterBenefits AdministrationDeath Benefits ClaimsDeath BenefitsRegina Lim9/2/2020CompliantCompliant9/2/2020Compliant
Harris, ElizabethOperations CenterExceptions and Court OrdersDisputes, Escalations & Spec. CircumstancesSupervisorTammie Williams3/30/2021CompliantCompliant3/30/2021Compliant
Harris, Grif (James)Operations CenterIntake and Customer Services SupportAgency ServicesInquiries & PBS OutreachDayle Barthlow5/4/2020Less than 32 days1st Email sent5/4/2020Less than 32 days
Herrera, Henry** (Email Serco-NA Address, CC Rain)Operations CenterPMOPMOPMOPMO4/6/2021CompliantCompliant4/6/2021Compliant
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Ihourane, KatherineOperations CenterOperational ExcellenceOperational ExcellenceLeadVincent Lam3/2/2021CompliantCompliant2/25/2021Compliant
Jackson, AlisaOperations CenterBenefits Payments SupportAdministrativeCorrespondenceShannon Breddell5/5/2020Less than 32 days1st Email sent5/5/2020Less than 32 days
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Johnson, RichardOperations CenterSite ServicesManagerManagerEd Gordon3/10/2021CompliantCompliant3/10/2021Compliant
Jordan, AmieOperations CenterIntake and Customer Services SupportAgency ServicesAgency SupportChris Herron2/3/2021CompliantCompliant2/3/2021Compliant
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King, ZacharyOperations CenterOperational ExcellenceOperational ExcellenceChange ManagementGbemudu, VictorNot ReceivedNot Received
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McGowan, ColleenOperations CenterExceptions and Court OrdersLegal Court OrdersRBCOMarisa Pazmino5/5/2020Less than 32 days1st Email sent5/5/2020Less than 32 days
McIntyre, RodolfoOperations CenterBenefits Payments SupportAdministrativeCorrespondenceShannon Breddell4/30/2020Less than 15 Days1st Email sent4/30/2020Less than 32 days
McIntyre, ViancaOperations CenterBenefits Payments SupportPaymentsDeath (Payments)Cynthia Syed4/24/2020Less than 10 Days2nd Email sent4/24/2020Less than 10 Days
Mechling, AnnaOperations CenterSite ServicesCommunicationsCommunicationsChris Sherman8/11/2020CompliantCompliant8/11/2020Compliant
Mellion, SchuylerOperations CenterBenefits AdministrationManagerManagerTom Zinck5/18/2020Expiring SoonCompliant5/18/2020Expiring Soon
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Mitchell, KyleOperations CenterSite ServicesIT ProjectsIT ProjectsJeff Pazmino8/4/2021CompliantCompliant8/4/2021Compliant
Molina, SamirOperations CenterSite ServicesIT ProjectsIT ProjectsJeff Pazmino7/15/2020CompliantCompliant2/11/2021Compliant
Morrell, LaurenOperations CenterExceptions and Court OrdersLegal Court OrdersRBCOMarisa Pazmino3/5/2021CompliantCompliant3/5/2021Compliant
Mughal, ZainabOperations CenterSite ServicesBusiness ProcessBusiness ProcessLaura Chase5/7/2020Less than 32 days1st Email sent5/7/2020Less than 32 days
Najim, DelnazOperations CenterBenefits AdministrationBeneficiary ServicesQuality AssuranceJames Bailes6/23/2020CompliantCompliant6/23/2020Compliant
Newport, JanaOperations CenterIntake and Customer Services SupportAgency ServicesAgency SupportChris Herron3/10/2021CompliantCompliant3/10/2021Compliant
Nik-Pay, ParisaOperations CenterPMOPMOPMOPMO4/20/2020Less than 10 Days2nd Email sent4/20/2020Less than 10 Days
O’Mahony, DonaldOperations CenterBenefits AdministrationMoney RightsPOA, TSP-16, AoSMHeather Quasney4/9/2021CompliantCompliant4/14/2020Past Due
Pazmino, jeffOperations CenterSite ServicesIT ProjectsSupervisorRichard Johnson5/14/2020Less than 32 daysCompliant5/14/2020Less than 32 days
Pazmino, MarisaOperations CenterExceptions and Court OrdersLegal Court OrdersSupervisorTammie Williams4/27/2020Less than 15 Days1st Email sent4/27/2020Less than 15 Days
Pillai, MinuOperations CenterExceptions and Court OrdersLegal Court OrdersRBCOMarisa Pazmino4/16/2020Past DueCompliant4/16/2020Less than 10 Days
Plascencia, MarlenOperations CenterIntake and Customer Services SupportAgency ServicesAgency SupportChris Herron5/14/2020Less than 32 daysCompliant5/14/2020Less than 32 days
Poucher, JonOperations CenterBenefits AdministrationDeath Benefits ClaimsDeath BenefitsRegina Lim5/6/2020Less than 32 days1st Email sent5/6/2020Less than 32 days
Powell, ChrisOperations CenterExceptions and Court OrdersDisputes, Escalations & Spec. CircumstancesDisputes & AppealsElizabeth Harris4/29/2020Less than 15 Days1st Email sent4/29/2020Less than 15 Days
Provenzano, Mary JoOperations CenterExceptions and Court OrdersDisputes, Escalations & Spec. CircumstancesCase Escalation & ResearchElizabeth Harris1/20/2021CompliantCompliant1/20/2021Compliant
Sheet1
| Name | Site | Function | Service Line | Task | Reports to: | Todays Date | FRTIB Rules of Behavior | ROB Expiration Date | ROB Days until expiration date | ROB Status | ROB Email | Cyber Security Awareness | CSA Expiration Date | CSA Days until expiration date2 | CSA Status | CSA Email | Privacy Awareness | PA Expiration Date | PA Days until expiration date? | PA Status | PA Email | Records Management Fundamentals | RM Expiration Date | RM Days until expiration date? | RM Status | RM Email | Controlled, Unclassified, Information | CUI Expiration Date | CUI days until expiration date? | CUI Status | CUI Email | Security Foundations | Security Foundations Status |
| Abdullah, Sulaiman | Operations Center | Site Services | Business Process | Business Process | Laura Chase | 4/15/21 | 2/2/21 | 2/1/22 | 292 | Compliant | Compliant | 2/2/21 | 2/2/22 | 293 | Compliant | Compliant | 3/1/21 | 3/1/22 | 320 | Compliant | Compliant | 9/3/20 | 9/30/21 | 168 | Compliant | Compliant | 4/2/20 | 3/31/22 | 350 | Compliant | Compliant | 9/16/20 | Compliant |
| Ackerman, Jennifer | Operations Center | Benefits Payments Support | Administrative | Correspondence | Shannon Breddell | 4/15/21 | 1/12/21 | 1/11/22 | 271 | Compliant | Compliant | 1/12/21 | 1/12/22 | 272 | Compliant | Compliant | 3/9/21 | 3/9/22 | 328 | Compliant | Compliant | 9/15/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/24/20 | Compliant |
| Adams, Mary | Operations Center | Benefits Administration | Beneficiary Services | Processing | James Bailes | 4/15/21 | 6/29/20 | 6/28/21 | 74 | Compliant | Compliant | 6/29/20 | 6/29/21 | 75 | Compliant | Compliant | 6/29/20 | 6/29/21 | 75 | Compliant | Compliant | 9/22/20 | 9/30/21 | 168 | Compliant | Compliant | 7/14/20 | 7/12/22 | 453 | Compliant | Compliant | 9/22/20 | Compliant |
| Al Yousuf, Aliaa | Operations Center | Benefits Administration | Legal Process | CSCO | Adrienne Wasserman | 4/15/21 | 4/29/20 | 4/28/21 | 13 | Less than 15 Days | 1st Email sent | 4/29/20 | 4/29/21 | 14 | Less than 15 Days | 1st Email sent | 3/25/21 | 3/25/22 | 344 | Compliant | Compliant | 9/22/20 | 9/30/21 | 168 | Compliant | Compliant | 3/30/20 | 3/28/22 | 347 | Compliant | Compliant | 9/22/20 | Compliant |
| Al Yousuf, Rana | Operations Center | Intake and Customer Services Support | Agency Services | Agency Support | Dayle Barthlow | 4/15/21 | 3/31/21 | 3/30/22 | 349 | Compliant | Compliant | 3/31/21 | 3/31/22 | 350 | Compliant | Compliant | 7/16/20 | 7/16/21 | 92 | Compliant | Compliant | 9/22/20 | 9/30/21 | 168 | Compliant | Compliant | 7/15/20 | 7/13/22 | 454 | Compliant | Compliant | 9/25/20 | Compliant |
| Ali, Saba | Operations Center | Benefits Administration | Legal Process | CSCO | Adrienne Wasserman | 4/15/21 | 5/21/20 | 5/20/21 | 35 | Expiring Soon | Compliant | 5/21/20 | 5/21/21 | 36 | Expiring Soon | Compliant | 3/18/21 | 3/18/22 | 337 | Compliant | Compliant | 9/30/20 | 9/30/21 | 168 | Compliant | Compliant | 3/20/20 | 3/18/22 | 337 | Compliant | Compliant | 9/30/20 | Compliant |
| Allan, Evelyn | Operations Center | Exceptions and Court Orders | Disputes, Escalations & Spec. Circumstances | Case Escalation & Research | Elizabeth Harris | 4/15/21 | 3/1/21 | 2/28/22 | 319 | Compliant | Compliant | 3/1/21 | 3/1/22 | 320 | Compliant | Compliant | 1/25/21 | 1/25/22 | 285 | Compliant | Compliant | 8/7/20 | 9/30/21 | 168 | Compliant | Compliant | 7/15/20 | 7/13/22 | 454 | Compliant | Compliant | 9/18/20 | Compliant |
| Bailes, Jim | Operations Center | Benefits Administration | Beneficiary Services | Supervisor | Schuyler Mellion | 4/15/21 | 5/5/20 | 5/4/21 | 19 | Less than 32 days | 1st Email sent | 5/5/20 | 5/5/21 | 20 | Less than 32 days | 1st Email sent | 2/26/21 | 2/26/22 | 317 | Compliant | Compliant | 9/10/20 | 9/30/21 | 168 | Compliant | Compliant | 3/3/20 | 3/1/22 | 320 | Compliant | Compliant | 9/16/20 | Compliant |
| Bartholow, Dayle | Operations Center | Intake and Customer Services Support | Agency Services | Agency Support | Chris Herron | 4/15/21 | 4/13/20 | 4/12/21 | -3 | Past Due | 3rd Email Sent | 4/13/20 | 4/13/21 | -2 | Past Due | 3rd Email Sent | 7/13/20 | 7/13/21 | 89 | Compliant | Compliant | 9/17/20 | 9/30/21 | 168 | Compliant | Compliant | 7/13/20 | 7/11/22 | 452 | Compliant | Compliant | 9/18/20 | Compliant |
| Basnet, Garima | Operations Center | Benefits Payments Support | Administrative | Correspondence | Shannon Breddell | 4/15/21 | 1/19/21 | 1/18/22 | 278 | Compliant | Compliant | 1/19/21 | 1/19/22 | 279 | Compliant | Compliant | 1/19/21 | 1/19/22 | 279 | Compliant | Compliant | 9/15/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/23/20 | Compliant |
| Beall, Chanda | Operations Center | Benefits Administration | Legal Process | CSCO | Adrienne Wasserman | 4/15/21 | 4/24/20 | 4/23/21 | 8 | Less than 10 Days | 2nd Email sent | 4/24/20 | 4/24/21 | 9 | Less than 10 Days | 2nd Email sent | 3/31/21 | 3/31/22 | 350 | Compliant | Compliant | 9/23/20 | 9/30/21 | 168 | Compliant | Compliant | 5/4/20 | 5/2/22 | 382 | Compliant | Compliant | 9/23/20 | Compliant |
| Beasley III, Hal | Operations Center | Benefits Administration | Beneficiary Services | Quality Assurance | James Bailes | 4/15/21 | 5/12/20 | 5/11/21 | 26 | Less than 32 days | Compliant | 5/12/20 | 5/12/21 | 27 | Less than 32 days | Compliant | 7/13/20 | 7/13/21 | 89 | Compliant | Compliant | 9/30/20 | 9/30/21 | 168 | Compliant | Compliant | 3/20/20 | 3/18/22 | 337 | Compliant | Compliant | 9/29/20 | Compliant |
| Belford, Douglas | Operations Center | Benefits Administration | Beneficiary Services | Processing | James Bailes | 4/15/21 | 10/20/20 | 10/19/21 | 187 | Compliant | Compliant | 10/20/20 | 10/20/21 | 188 | Compliant | Compliant | 10/20/20 | 10/20/21 | 7/6/00 | Compliant | Compliant | 9/30/21 | 168.00 | Compliant | Emailed HM | 12/28/01 | -43573 | Not Received | Emailed HM | ||||
| Bennett, Valerie | Operations Center | Benefits Administration | Beneficiary Services | Processing | James Bailes | 4/15/21 | 6/2/20 | 6/1/21 | 47 | Compliant | Compliant | 6/2/20 | 6/2/21 | 48 | Compliant | Compliant | 7/13/20 | 7/13/21 | 89 | Compliant | Compliant | 9/24/20 | 9/30/21 | 168 | Compliant | Compliant | 3/9/20 | 3/7/22 | 326 | Compliant | Compliant | 9/18/20 | Compliant |
| Bono, Samantha | Operations Center | Exceptions and Court Orders | Disputes, Escalations & Spec. Circumstances | Case Escalation & Research | Elizabeth Harris | 4/15/21 | 3/26/21 | 3/25/22 | 344 | Compliant | Compliant | 3/26/21 | 3/26/22 | 345 | Compliant | Compliant | 2/22/21 | 2/22/22 | 313 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 3/2/20 | 2/28/22 | 319 | Compliant | Compliant | 9/23/20 | Compliant |
| Bray, Stephen | Operations Center | Intake and Customer Services Support | Agency Services | Agency Support | Chris Herron | 4/15/21 | 5/13/20 | 5/12/21 | 27 | Less than 32 days | Compliant | 5/13/20 | 5/13/21 | 28 | Less than 32 days | Compliant | 5/13/20 | 5/13/21 | 28 | Less than 32 days | Compliant | 9/25/20 | 9/30/21 | 168 | Compliant | Compliant | 7/16/20 | 7/14/22 | 455 | Compliant | Compliant | 9/28/20 | Compliant |
| Breddell, Shannon | Operations Center | Benefits Payments Support | Administrative | Supervisor | Toya Jackson | 4/15/21 | 5/8/20 | 5/7/21 | 22 | Less than 32 days | 1st Email sent | 5/8/20 | 5/8/21 | 23 | Less than 32 days | 1st Email sent | 7/20/20 | 7/20/21 | 96 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/29/20 | Compliant |
| Bryan, Trenton | Operations Center | Benefits Administration | Beneficiary Services | Quality Assurance | James Bailes | 4/15/21 | 4/20/20 | 4/19/21 | 4 | Less than 10 Days | 2nd Email sent | 4/20/20 | 4/20/21 | 5 | Less than 10 Days | 2nd Email sent | 3/1/21 | 3/1/22 | 320 | Compliant | Compliant | 9/17/20 | 9/30/21 | 168 | Compliant | Compliant | 3/2/20 | 2/28/22 | 319 | Compliant | Compliant | 9/17/20 | Compliant |
| Bryant, Amy | Operations Center | Benefits Administration | Death Benefits Claims | Death Benefits | Regina Lim | 4/15/21 | 5/4/20 | 5/3/21 | 18 | Less than 32 days | 1st Email sent | 5/4/20 | 5/4/21 | 19 | Less than 32 days | 1st Email sent | 7/16/20 | 7/16/21 | 92 | Compliant | Compliant | 9/26/20 | 9/30/21 | 168 | Compliant | Compliant | 3/18/20 | 3/16/22 | 335 | Compliant | Compliant | 9/26/20 | Compliant |
| Burns, Alec | Operations Center | Benefits Administration | Death Benefits Claims | Death Benefits | Regina Lim | 4/15/21 | 4/27/20 | 4/26/21 | 11 | Less than 15 Days | 1st Email sent | 4/27/20 | 4/27/21 | 12 | Less than 15 Days | 1st Email sent | 2/23/21 | 2/23/22 | 314 | Compliant | Compliant | 9/24/20 | 9/30/21 | 168 | Compliant | Compliant | 3/3/20 | 3/1/22 | 320 | Compliant | Compliant | 9/24/20 | Compliant |
| Butler, Bria | Operations Center | Benefits Administration | Death Benefits Claims | Death Benefits | Regina Lim | 4/15/21 | 3/25/21 | 3/24/22 | 343 | Compliant | Compliant | 3/25/21 | 3/25/22 | 344 | Compliant | Compliant | 7/14/20 | 7/14/21 | 90 | Compliant | Compliant | 9/28/20 | 9/30/21 | 168 | Compliant | Compliant | 3/26/20 | 3/24/22 | 343 | Compliant | Compliant | 9/28/20 | Compliant |
| Carman, Corey | Operations Center | Intake and Customer Services Support | Agency Services | Agency Support | Chris Herron | 4/15/21 | 5/12/20 | 5/11/21 | 26 | Less than 32 days | Compliant | 5/12/20 | 5/12/21 | 27 | Less than 32 days | Compliant | 5/11/20 | 5/11/21 | 26 | Less than 32 days | Compliant | 12/2/20 | 9/30/21 | 168 | Compliant | Compliant | 7/16/20 | 7/14/22 | 455 | Compliant | Compliant | 10/7/20 | Compliant |
| Carter, Chelsie | Operations Center | Benefits Administration | Beneficiary Services | Processing | James Bailes | 4/15/21 | 6/29/20 | 6/28/21 | 74 | Compliant | Compliant | 6/29/20 | 6/29/21 | 75 | Compliant | Compliant | 7/13/20 | 7/13/21 | 89 | Compliant | Compliant | 9/28/20 | 9/30/21 | 168 | Compliant | Compliant | 3/13/20 | 3/11/22 | 330 | Compliant | Compliant | 9/29/20 | Compliant |
| Chase, Laura | Operations Center | Site Services | Business Process | Lead | Richard Johnson | 4/15/21 | 3/31/21 | 3/30/22 | 349 | Compliant | Compliant | 5/14/20 | 5/14/21 | 29 | Less than 32 days | Compliant | 3/30/21 | 3/30/22 | 349 | Compliant | Compliant | 9/12/20 | 9/30/21 | 168 | Compliant | Compliant | 5/2/20 | 4/30/22 | 380 | Compliant | Compliant | 9/24/20 | Compliant |
| Chung, Katherine | Operations Center | Exceptions and Court Orders | Disputes, Escalations & Spec. Circumstances | Case Escalation & Research | Elizabeth Harris | 4/15/21 | 8/25/20 | 8/24/21 | 131 | Compliant | Compliant | 8/25/20 | 8/25/21 | 132 | Compliant | Compliant | 7/16/20 | 7/16/21 | 92 | Compliant | Compliant | 9/18/20 | 9/30/21 | 168 | Compliant | Compliant | 3/3/20 | 3/1/22 | 320 | Compliant | Compliant | 9/20/20 | Compliant |
| Cole, Mary | Operations Center | Intake and Customer Services Support | Agency Services | Agency Support | Dayle Barthlow | 4/15/21 | 3/31/21 | 3/30/22 | 349 | Compliant | Compliant | 3/31/21 | 3/31/22 | 350 | Compliant | Compliant | 7/20/20 | 7/20/21 | 96 | Compliant | Compliant | 9/16/20 | 9/30/21 | 168 | Compliant | Compliant | 7/20/20 | 7/18/22 | 459 | Compliant | Compliant | 9/21/20 | Compliant |
| Cytryn, Domonique | Operations Center | Benefits Administration | Death Benefits Claims | Death Benefits | Regina Lim | 4/15/21 | 8/3/20 | 8/2/21 | 109 | Compliant | Compliant | 8/3/20 | 8/3/21 | 110 | Compliant | Compliant | 8/3/20 | 8/3/21 | 4/19/00 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168.00 | Compliant | Compliant | 10/5/20 | 10/3/22 | 536 | Compliant | Compliant | 9/29/20 | Compliant |
| Conner, Lakeisha | Operations Center | Benefits Payments Support | Administrative | Correspondence | Shannon Breddell | 4/15/21 | 2/9/21 | 2/8/22 | 299 | Compliant | Compliant | 2/9/21 | 2/9/22 | 300 | Compliant | Compliant | 2/9/21 | 2/9/22 | 300 | Compliant | Compliant | 9/10/20 | 9/30/21 | 168 | Compliant | Compliant | 4/2/20 | 3/31/22 | 350 | Compliant | Compliant | 9/22/20 | Compliant |
| De Jesus, Marcos Jr | Operations Center | Operational Excellence | Operational Excellence | Training | Katherine Ihourane | 4/15/21 | 2/9/21 | 2/8/22 | 299 | Compliant | Compliant | 2/9/21 | 2/9/22 | 300 | Compliant | Compliant | 3/24/21 | 3/24/22 | 12/8/00 | Compliant | Compliant | 3/25/21 | 3/25/22 | 344.00 | Compliant | Compliant | 12/28/01 | -43573 | Not Received | ||||
| Deng, Stephen (Xiokang) | Operations Center | Site Services | Site Services | Deputy Project Lead | Richard Johnson | 4/15/21 | 3/24/21 | 3/23/22 | 342 | Compliant | Compliant | 3/24/21 | 3/24/22 | 343 | Compliant | Compliant | 7/20/20 | 7/20/21 | 96 | Compliant | Compliant | 10/1/20 | 9/30/21 | 168 | Compliant | Compliant | 7/20/20 | 7/18/22 | 459 | Compliant | Compliant | 10/1/20 | Compliant |
| Denis, Sean | Operations Center | Benefits Administration | Beneficiary Services | Processing | James Bailes | 4/15/21 | 5/5/20 | 5/4/21 | 19 | Less than 32 days | 1st Email sent | 5/5/20 | 5/5/21 | 20 | Less than 32 days | 1st Email sent | 7/13/20 | 7/13/21 | 89 | Compliant | Compliant | 9/24/20 | 9/30/21 | 168 | Compliant | Compliant | 3/13/20 | 3/11/22 | 330 | Compliant | Compliant | 9/24/20 | Compliant |
| Dickson, Cedric | Operations Center | Operational Excellence | Operational Excellence | Quantitative Analysis & Forecasting | 4/15/21 | 4/5/21 | 4/4/22 | 354 | Compliant | Compliant | 4/30/20 | 4/30/21 | 15 | Less than 32 days | 1st Email sent | 2/16/21 | 2/16/22 | 307 | Compliant | Compliant | 9/23/20 | 9/30/21 | 168 | Compliant | Compliant | 5/1/20 | 4/29/22 | 379 | Compliant | Compliant | 9/14/20 | Compliant | |
| Doane, Angela | Operations Center | Intake and Customer Services Support | Agency Services | Agency Support | Dayle Barthlow | 4/15/21 | 4/22/20 | 4/21/21 | 6 | Less than 10 Days | 2nd Email sent | 4/22/20 | 4/22/21 | 7 | Less than 10 Days | 2nd Email sent | 7/16/20 | 7/16/21 | 92 | Compliant | Compliant | 9/21/20 | 9/30/21 | 168 | Compliant | Compliant | 7/16/20 | 7/14/22 | 455 | Compliant | Compliant | 9/17/20 | Compliant |
| Evans, Ronald | Operations Center | Benefits Payments Support | Payments | Legal (Payments) | Cynthia Syed | 4/15/21 | 5/1/20 | 4/30/21 | 15 | Less than 32 days | 1st Email sent | 5/1/20 | 5/1/21 | 16 | Less than 32 days | 1st Email sent | 7/10/20 | 7/10/21 | 86 | Compliant | Compliant | 9/15/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/17/20 | Compliant |
| Fink, Victoria | Operations Center | Exceptions and Court Orders | Disputes, Escalations & Spec. Circumstances | Disputes & Appeals | Elizabeth Harris | 4/15/21 | 12/29/00 | -43937 | Not Received | 12/30/00 | -43936 | Not Received | 12/30/00 | 12/31/69 | Not Received | 12/30/00 | -43936.00 | Not Received | 12/28/01 | -43573 | Not Received | ||||||||||||
| Foran, WIlliam | Operations Center | Benefits Administration | Beneficiary Services | Processing | James Bailes | 4/15/21 | 5/14/20 | 5/13/21 | 28 | Less than 32 days | Compliant | 5/14/20 | 5/14/21 | 29 | Less than 32 days | Compliant | 2/26/21 | 2/26/22 | 317 | Compliant | Compliant | 9/17/20 | 9/30/21 | 168 | Compliant | Compliant | 3/2/20 | 2/28/22 | 319 | Compliant | Compliant | 9/16/20 | Compliant |
| Ford, Julia | Operations Center | Benefits Payments Support | Payments | Death (Payments) | Cynthia Syed | 4/15/21 | 3/18/21 | 3/17/22 | 336 | Compliant | Compliant | 3/18/21 | 3/18/22 | 337 | Compliant | Compliant | 7/13/20 | 7/13/21 | 89 | Compliant | Compliant | 9/11/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/17/20 | Compliant |
| Foster, Lisa | Operations Center | Benefits Payments Support | Administrative | Case Creation | Shannon Breddell | 4/15/21 | 4/28/20 | 4/27/21 | 12 | Less than 15 Days | 1st Email sent | 4/28/20 | 4/28/21 | 13 | Less than 15 Days | 1st Email sent | 7/9/20 | 7/9/21 | 85 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/29/20 | Compliant |
| Garvin, Chevela | Operations Center | Benefits Administration | Beneficiary Services | Processing | James Bailes | 4/15/21 | 9/14/20 | 9/13/21 | 151 | Compliant | Compliant | 9/14/20 | 9/14/21 | 152 | Compliant | Compliant | 7/14/20 | 7/14/21 | 90 | Compliant | Compliant | 9/24/20 | 9/30/21 | 168 | Compliant | Compliant | 7/14/20 | 7/12/22 | 453 | Compliant | Compliant | 9/17/20 | Compliant |
| Gaskins, Christopher | Operations Center | Benefits Administration | Legal Process | CSCO | Adrienne Wasserman | 4/15/21 | 4/22/20 | 4/21/21 | 6 | Less than 10 Days | 2nd Email sent | 3/1/21 | 3/1/22 | 320 | Compliant | Compliant | 3/2/21 | 3/2/22 | 321 | Compliant | Compliant | 9/25/20 | 9/30/21 | 168 | Compliant | Compliant | 7/10/20 | 7/8/22 | 449 | Compliant | Compliant | 9/16/20 | Compliant |
| Gaudette, Eric | Operations Center | Site Services | Facilities | Lead | Richard Johnson | 4/15/21 | 5/12/20 | 5/11/21 | 26 | Less than 32 days | Compliant | 5/12/20 | 5/12/21 | 27 | Less than 32 days | Compliant | 7/17/20 | 7/17/21 | 93 | Compliant | Compliant | 10/1/20 | 9/30/21 | 168 | Compliant | Compliant | 7/17/20 | 7/15/22 | 456 | Compliant | Compliant | 9/28/20 | Compliant |
| Gbemudu, Victor | Operations Center | Operational Excellence | Operational Excellence | Change Management | Vincent Lam | 4/15/21 | 9/10/20 | 9/9/21 | 147 | Compliant | Compliant | 9/10/20 | 9/10/21 | 148 | Compliant | Compliant | 10/1/20 | 10/1/21 | 6/17/00 | Compliant | Compliant | 10/1/20 | 9/30/21 | 168.00 | Compliant | Compliant | 10/1/20 | 9/29/22 | 532 | Compliant | Compliant | 10/1/20 | Compliant |
| Ghayas, Haris (Syed) | Operations Center | Exceptions and Court Orders | Legal Court Orders | RBCO | Marisa Pazmino | 4/15/21 | 5/5/20 | 5/4/21 | 19 | Less than 32 days | 1st Email sent | 5/5/20 | 5/5/21 | 20 | Less than 32 days | 1st Email sent | 3/9/21 | 3/9/22 | 328 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 3/20/20 | 3/18/22 | 337 | Compliant | Compliant | 9/16/20 | Compliant |
| Gorden, Ed | Operations Center | PMO | PMO | PMO | PMO | 4/15/21 | 4/30/20 | 4/29/21 | 14 | Less than 15 Days | 1st Email sent | 4/30/20 | 4/30/21 | 15 | Less than 32 days | 1st Email sent | 7/21/20 | 7/21/21 | 97 | Compliant | Compliant | 9/30/20 | 9/30/21 | 168 | Compliant | Compliant | 7/21/20 | 7/19/22 | 460 | Compliant | Compliant | 9/30/20 | Compliant |
| Graham, Patrick | Operations Center | Operational Excellence | Operational Excellence | Training | Katherine Ihourane | 4/15/21 | 4/7/21 | 4/6/22 | 356 | Compliant | Compliant | 4/7/21 | 4/7/22 | 357 | Compliant | Compliant | 2/22/21 | 2/22/22 | 313 | Compliant | Compliant | 8/3/20 | 9/30/21 | 168 | Compliant | Compliant | 3/2/20 | 2/28/22 | 319 | Compliant | Compliant | 9/15/20 | Compliant |
| Grier, Michael | Operations Center | Site Services | Information Systems | Security | Lorraine Rahm | 4/15/21 | 2/18/21 | 2/17/22 | 308 | Compliant | Compliant | 2/18/21 | 2/18/22 | 309 | Compliant | Compliant | 2/22/21 | 2/22/22 | 11/8/00 | Compliant | Compliant | 12/30/00 | -43936.00 | Not Received | Emailed HM | 12/28/01 | -43573 | Not Received | Emailed HM | ||||
| Griffith, Belinda | Operations Center | Site Services | Information Systems | Security | Lorraine Rahm | 4/15/21 | 3/8/21 | 3/7/22 | 326 | Compliant | Compliant | 3/8/21 | 3/8/22 | 327 | Compliant | Compliant | 1/20/21 | 1/20/22 | 280 | Compliant | Compliant | 8/6/20 | 9/30/21 | 168 | Compliant | Compliant | 7/8/20 | 7/6/22 | 447 | Compliant | Compliant | 9/16/20 | Compliant |
| Hales, Kenneth | Operations Center | Benefits Administration | Death Benefits Claims | Death Benefits | Regina Lim | 4/15/21 | 5/8/20 | 5/7/21 | 22 | Less than 32 days | 1st Email sent | 5/8/20 | 5/8/21 | 23 | Less than 32 days | 1st Email sent | 3/15/21 | 3/15/22 | 334 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 3/20/20 | 3/18/22 | 337 | Compliant | Compliant | 9/16/20 | Compliant |
| Hall, Kimbra | Operations Center | Exceptions and Court Orders | Legal Court Orders | RBCO | Marisa Pazmino | 4/15/21 | 12/29/00 | -43937 | Not Received | Emailed HM | 12/30/00 | -43936 | Not Received | Emailed HM | 12/30/00 | 12/31/69 | Not Received | Emailed HM | 12/30/00 | -43936.00 | Not Received | Emailed HM | 12/28/01 | -43573 | Not Received | Emailed HM | |||||||
| Hang, Rebecca | Operations Center | Benefits Administration | Death Benefits Claims | Death Benefits | Regina Lim | 4/15/21 | 9/2/20 | 9/1/21 | 139 | Compliant | Compliant | 9/2/20 | 9/2/21 | 140 | Compliant | Compliant | 10/2/20 | 10/2/21 | 170 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 7/22/20 | 7/20/22 | 461 | Compliant | Compliant | 10/6/20 | Compliant |
| Harris, Elizabeth | Operations Center | Exceptions and Court Orders | Disputes, Escalations & Spec. Circumstances | Supervisor | Tammie Williams | 4/15/21 | 3/30/21 | 3/29/22 | 348 | Compliant | Compliant | 3/30/21 | 3/30/22 | 349 | Compliant | Compliant | 7/17/20 | 7/17/21 | 93 | Compliant | Compliant | 9/24/20 | 9/30/21 | 168 | Compliant | Compliant | 2/28/20 | 2/25/22 | 316 | Compliant | Compliant | 9/24/20 | Compliant |
| Harris, Grif (James) | Operations Center | Intake and Customer Services Support | Agency Services | Inquiries & PBS Outreach | Dayle Barthlow | 4/15/21 | 5/4/20 | 5/3/21 | 18 | Less than 32 days | 1st Email sent | 5/4/20 | 5/4/21 | 19 | Less than 32 days | 1st Email sent | 7/13/20 | 7/13/21 | 89 | Compliant | Compliant | 9/24/20 | 9/30/21 | 168 | Compliant | Compliant | 7/13/20 | 7/11/22 | 452 | Compliant | Compliant | 9/23/20 | Compliant |
| Herrera, Henry** (Email Serco-NA Address, CC Rain) | Operations Center | PMO | PMO | PMO | PMO | 4/15/21 | 4/6/21 | 4/5/22 | 355 | Compliant | Compliant | 4/6/21 | 4/6/22 | 356 | Compliant | Compliant | 9/8/20 | 9/8/21 | 5/25/00 | Compliant | Compliant | 10/1/20 | 9/30/21 | 168.00 | Compliant | Compliant | 9/29/20 | 9/27/22 | 530 | Compliant | Compliant | 9/16/20 | Compliant |
| Hernandez, William | Operations Center | Benefits Administration | Death Benefits Claims | Death Benefits | Regina Lim | 4/15/21 | 6/16/20 | 6/15/21 | 61 | Compliant | Compliant | 6/16/20 | 6/16/21 | 62 | Compliant | Compliant | 6/16/20 | 6/16/21 | 62 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 3/3/20 | 3/1/22 | 320 | Compliant | Compliant | 9/30/20 | Compliant |
| Herron, Chris | Operations Center | Intake and Customer Services Support | Agency Services | Manager | Tom Zinck | 4/15/21 | 5/10/20 | 5/9/21 | 24 | Less than 32 days | 1st Email sent | 5/10/20 | 5/10/21 | 25 | Less than 32 days | 1st Email sent | 7/13/20 | 7/13/21 | 89 | Compliant | Compliant | 9/12/20 | 9/30/21 | 168 | Compliant | Compliant | 7/13/20 | 7/11/22 | 452 | Compliant | Compliant | 9/16/20 | Compliant |
| Holland, Mayana | Operations Center | Exceptions and Court Orders | Legal Court Orders | RBCO | Marisa Pazmino | 4/15/21 | 12/29/00 | -43937 | Not Received | 12/30/00 | -43936 | Not Received | 12/30/00 | 12/31/69 | Not Received | 12/30/00 | -43936.00 | Not Received | 12/28/01 | -43573 | Not Received | ||||||||||||
| Hurley, Matthew | Operations Center | Benefits Payments Support | Payments | Death (Payments) | Cynthia Syed | 4/15/21 | 3/29/21 | 3/28/22 | 347 | Compliant | Compliant | 3/29/21 | 3/29/22 | 348 | Compliant | Compliant | 7/10/20 | 7/10/21 | 86 | Compliant | Compliant | 9/25/20 | 9/30/21 | 168 | Compliant | Compliant | 3/27/20 | 3/25/22 | 344 | Compliant | Compliant | 9/22/20 | Compliant |
| Ihourane, Katherine | Operations Center | Operational Excellence | Operational Excellence | Lead | Vincent Lam | 4/15/21 | 3/2/21 | 3/1/22 | 320 | Compliant | Compliant | 2/25/21 | 2/25/22 | 316 | Compliant | Compliant | 2/25/21 | 2/25/22 | 316 | Compliant | Compliant | 8/5/20 | 9/30/21 | 168 | Compliant | Compliant | 5/1/20 | 4/29/22 | 379 | Compliant | Compliant | 9/15/20 | Compliant |
| Jackson, Alisa | Operations Center | Benefits Payments Support | Administrative | Correspondence | Shannon Breddell | 4/15/21 | 5/5/20 | 5/4/21 | 19 | Less than 32 days | 1st Email sent | 5/5/20 | 5/5/21 | 20 | Less than 32 days | 1st Email sent | 7/9/20 | 7/9/21 | 85 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/24/20 | Compliant |
| Jackson, Toya | Operations Center | Benefits Payments Support | Manager | Manager | Tom Zinck | 4/15/21 | 5/15/20 | 5/14/21 | 29 | Less than 32 days | Compliant | 5/15/20 | 5/15/21 | 30 | Less than 32 days | Compliant | 8/19/20 | 8/19/21 | 126 | Compliant | Compliant | 9/30/20 | 9/30/21 | 168 | Compliant | Compliant | 4/1/20 | 3/30/22 | 349 | Compliant | Compliant | 9/30/20 | Compliant |
| Jaramillo, Melanie | Operations Center | Exceptions and Court Orders | Legal Court Orders | RBCO | Marisa Pazmino | 4/15/21 | 3/23/21 | 3/22/22 | 341 | Compliant | Compliant | 3/23/21 | 3/23/22 | 342 | Compliant | Compliant | 3/4/21 | 3/4/22 | 323 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 3/20/20 | 3/18/22 | 337 | Compliant | Compliant | 9/16/20 | Compliant |
| Johnson, Chelsea | Operations Center | Benefits Payments Support | Administrative | Case Creation | Shannon Breddell | 4/15/21 | 5/12/20 | 5/11/21 | 26 | Less than 32 days | Compliant | 5/12/20 | 5/12/21 | 27 | Less than 32 days | Compliant | 5/12/20 | 5/12/21 | 27 | Less than 32 days | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 7/21/20 | 7/19/22 | 460 | Compliant | Compliant | 10/1/20 | Compliant |
| Johnson, Jacob | Operations Center | Benefits Administration | Beneficiary Services | Processing | James Bailes | 4/15/21 | 6/15/20 | 6/14/21 | 60 | Compliant | Compliant | 6/15/20 | 6/15/21 | 61 | Compliant | Compliant | 6/10/20 | 6/10/21 | 56 | Compliant | Compliant | 9/25/20 | 9/30/21 | 168 | Compliant | Compliant | 7/15/20 | 7/13/22 | 454 | Compliant | Compliant | 9/30/20 | Compliant |
| Johnson, Richard | Operations Center | Site Services | Manager | Manager | Ed Gordon | 4/15/21 | 3/10/21 | 3/9/22 | 328 | Compliant | Compliant | 3/10/21 | 3/10/22 | 329 | Compliant | Compliant | 3/10/21 | 3/10/22 | 329 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 7/8/20 | 7/6/22 | 447 | Compliant | Compliant | 9/16/20 | Compliant |
| Jordan, Amie | Operations Center | Intake and Customer Services Support | Agency Services | Agency Support | Chris Herron | 4/15/21 | 2/3/21 | 2/2/22 | 293 | Compliant | Compliant | 2/3/21 | 2/3/22 | 294 | Compliant | Compliant | 6/6/20 | 6/6/21 | 52 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 7/15/20 | 7/13/22 | 454 | Compliant | Compliant | 10/1/20 | Compliant |
| Kassapian, Fran | Operations Center | Site Services | Business Process | Business Process | Laura Chase | 4/15/21 | 5/14/20 | 5/13/21 | 28 | Less than 32 days | Compliant | 5/14/20 | 5/14/21 | 29 | Less than 32 days | Compliant | 7/8/20 | 7/8/21 | 84 | Compliant | Compliant | 9/2/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/16/20 | Compliant |
| King, Zachary | Operations Center | Operational Excellence | Operational Excellence | Change Management | Gbemudu, Victor | 4/15/21 | 12/29/00 | -43937 | Not Received | 12/30/00 | -43936 | Not Received | 12/30/00 | 12/31/69 | Not Received | 12/30/00 | -43936.00 | Not Received | 12/28/01 | -43573 | Not Received | ||||||||||||
| Klingelhut, alexandra | Operations Center | Exceptions and Court Orders | Disputes, Escalations & Spec. Circumstances | Disputes & Appeals | Elizabeth Harris | 4/15/21 | 4/24/20 | 4/23/21 | 8 | Less than 10 Days | 2nd Email sent | 4/24/20 | 4/24/21 | 9 | Less than 10 Days | 2nd Email sent | 7/30/20 | 7/30/21 | 106 | Compliant | Compliant | 9/28/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/28/20 | Compliant |
| Kurasz, Steven | Operations Center | Exceptions and Court Orders | Disputes, Escalations & Spec. Circumstances | Disputes & Appeals | Elizabeth Harris | 4/15/21 | 3/26/21 | 3/25/22 | 344 | Compliant | Compliant | 3/26/21 | 3/26/22 | 345 | Compliant | Compliant | 7/17/20 | 7/17/21 | 93 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 3/23/20 | 3/21/22 | 340 | Compliant | Compliant | 9/29/20 | Compliant |
| Lagman,Emi | Operations Center | Exceptions and Court Orders | Legal Court Orders | RBCO | Marisa Pazmino | 4/15/21 | 3/17/21 | 3/16/22 | 335 | Compliant | Compliant | 3/17/21 | 3/17/22 | 336 | Compliant | Compliant | 2/17/21 | 2/17/22 | 308 | Compliant | Compliant | 9/1/20 | 9/30/21 | 168 | Compliant | Compliant | 3/3/20 | 3/1/22 | 320 | Compliant | Compliant | 9/17/20 | Compliant |
| Lam, Vincent | Operations Center | Operational Excellence | Manager | Manager | Ed Gordon | 4/15/21 | 9/13/20 | 9/12/21 | 150 | Compliant | Compliant | 9/13/20 | 9/13/21 | 151 | Compliant | Compliant | 4/30/20 | 4/30/21 | 15 | Less than 32 days | 1st Email sent | 9/13/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/28/20 | Compliant |
| Landis, Audrey | Operations Center | Exceptions and Court Orders | Legal Court Orders | RBCO | Marisa Pazmino | 4/15/21 | 4/27/20 | 4/26/21 | 11 | Less than 15 Days | 1st Email sent | 4/27/20 | 4/27/21 | 12 | Less than 15 Days | 1st Email sent | 2/26/21 | 2/26/22 | 317 | Compliant | Compliant | 9/17/20 | 9/30/21 | 168 | Compliant | Compliant | 3/13/20 | 3/11/22 | 330 | Compliant | Compliant | 9/16/20 | Compliant |
| Lim, Regina | Operations Center | Benefits Administration | Death Benefits Claims | Supervisor | Schuyler Mellion | 4/15/21 | 3/17/21 | 3/16/22 | 335 | Compliant | Compliant | 3/29/21 | 3/29/22 | 348 | Compliant | Compliant | 7/13/20 | 7/13/21 | 89 | Compliant | Compliant | 9/28/20 | 9/30/21 | 168 | Compliant | Compliant | 3/2/20 | 2/28/22 | 319 | Compliant | Compliant | 9/28/20 | Compliant |
| Marczak, Tymon | Operations Center | Benefits Administration | Beneficiary Services | Processing | James Bailes | 4/15/21 | 6/17/20 | 6/16/21 | 62 | Compliant | Compliant | 6/17/20 | 6/17/21 | 63 | Compliant | Compliant | 7/13/20 | 7/13/21 | 89 | Compliant | Compliant | 9/30/20 | 9/30/21 | 168 | Compliant | Compliant | 9/15/20 | 9/13/22 | 516 | Compliant | Compliant | 9/30/20 | Compliant |
| Warrick-Martin, Tefera | Operations Center | Intake and Customer Services Support | Agency Services | Agency Support | Dayle Barthlow | 4/15/21 | 4/1/21 | 3/31/22 | 350 | Compliant | Compliant | 4/1/21 | 4/1/22 | 351 | Compliant | Compliant | 7/13/20 | 7/13/21 | 89 | Compliant | Compliant | 9/17/20 | 9/30/21 | 168 | Compliant | Compliant | 9/13/20 | 9/11/22 | 514 | Compliant | Compliant | 9/16/20 | Compliant |
| Mason, Izabela | Operations Center | Benefits Administration | Death Benefits Claims | Death Benefits | Regina Lim | 4/15/21 | 5/5/20 | 5/4/21 | 19 | Less than 32 days | 1st Email sent | 5/5/20 | 5/5/21 | 20 | Less than 32 days | 1st Email sent | 7/16/20 | 7/16/21 | 92 | Compliant | Compliant | 9/28/20 | 9/30/21 | 168 | Compliant | Compliant | 3/20/20 | 3/18/22 | 337 | Compliant | Compliant | 9/29/20 | Compliant |
| Matthews, Devin | Operations Center | Benefits Administration | Legal Process | MVRA, Tax Levy, TSP-92 | Adrienne Wasserman | 4/15/21 | 3/16/21 | 3/15/22 | 334 | Compliant | Compliant | 3/30/21 | 3/30/22 | 349 | Compliant | Compliant | 2/3/21 | 2/3/22 | 294 | Compliant | Compliant | 9/10/20 | 9/30/21 | 168 | Compliant | Compliant | 3/3/20 | 3/1/22 | 320 | Compliant | Compliant | 9/17/20 | Compliant |
| McCombs, Dawn | Operations Center | Benefits Administration | Death Benefits Claims | Death Benefits | Regina Lim | 4/15/21 | 3/22/21 | 3/21/22 | 340 | Compliant | Compliant | 3/22/21 | 3/22/22 | 341 | Compliant | Compliant | 7/15/20 | 7/15/21 | 91 | Compliant | Compliant | 9/24/20 | 9/30/21 | 168 | Compliant | Compliant | 3/4/20 | 3/2/22 | 321 | Compliant | Compliant | 9/23/20 | Compliant |
| McCoy, Marie | Operations Center | Intake and Customer Services Support | Agency Services | Agency Support | Dayle Barthlow | 4/15/21 | 3/29/21 | 3/28/22 | 347 | Compliant | Compliant | 4/21/20 | 4/21/21 | 6 | Less than 10 Days | 2nd Email sent | 7/13/20 | 7/13/21 | 89 | Compliant | Compliant | 9/18/20 | 9/30/21 | 168 | Compliant | Compliant | 7/13/20 | 7/11/22 | 452 | Compliant | Compliant | 9/18/20 | Compliant |
| McDade, Luke | Operations Center | Benefits Administration | Money Rights | POA, TSP-16, AoSM | Heather Quasney | 4/15/21 | 10/16/20 | 10/15/21 | 183 | Compliant | Compliant | 10/6/20 | 10/6/21 | 174 | Compliant | Compliant | 11/19/20 | 11/19/21 | 8/5/00 | Compliant | Compliant | 11/19/20 | 9/30/21 | 168.00 | Compliant | Compliant | 11/19/20 | 11/17/22 | 581 | Compliant | Compliant | ||
| McGowan, Colleen | Operations Center | Exceptions and Court Orders | Legal Court Orders | RBCO | Marisa Pazmino | 4/15/21 | 5/5/20 | 5/4/21 | 19 | Less than 32 days | 1st Email sent | 5/5/20 | 5/5/21 | 20 | Less than 32 days | 1st Email sent | 3/5/21 | 3/5/22 | 324 | Compliant | Compliant | 9/8/20 | 9/30/21 | 168 | Compliant | Compliant | 3/20/20 | 3/18/22 | 337 | Compliant | Compliant | 9/16/20 | Compliant |
| McIntyre, Rodolfo | Operations Center | Benefits Payments Support | Administrative | Correspondence | Shannon Breddell | 4/15/21 | 4/30/20 | 4/29/21 | 14 | Less than 15 Days | 1st Email sent | 4/30/20 | 4/30/21 | 15 | Less than 32 days | 1st Email sent | 7/16/20 | 7/16/21 | 92 | Compliant | Compliant | 9/24/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/24/20 | Compliant |
| McIntyre, Vianca | Operations Center | Benefits Payments Support | Payments | Death (Payments) | Cynthia Syed | 4/15/21 | 4/24/20 | 4/23/21 | 8 | Less than 10 Days | 2nd Email sent | 4/24/20 | 4/24/21 | 9 | Less than 10 Days | 2nd Email sent | 4/17/20 | 4/17/21 | 2 | Less than 10 Days | 3rd Email Sent | 9/16/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/22/20 | Compliant |
| Mechling, Anna | Operations Center | Site Services | Communications | Communications | Chris Sherman | 4/15/21 | 8/11/20 | 8/10/21 | 117 | Compliant | Compliant | 8/11/20 | 8/11/21 | 118 | Compliant | Compliant | 8/11/20 | 8/11/21 | 4/27/00 | Compliant | Compliant | 9/22/20 | 9/30/21 | 168.00 | Compliant | Compliant | 9/22/20 | 9/20/22 | 523 | Compliant | Compliant | 9/23/20 | Compliant |
| Mellion, Schuyler | Operations Center | Benefits Administration | Manager | Manager | Tom Zinck | 4/15/21 | 5/18/20 | 5/17/21 | 32 | Expiring Soon | Compliant | 5/18/20 | 5/18/21 | 33 | Expiring Soon | Compliant | 7/17/20 | 7/17/21 | 93 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 3/27/20 | 3/25/22 | 344 | Compliant | Compliant | 10/1/20 | Compliant |
| Mercer, Jacob | Operations Center | Benefits Administration | Death Benefits Claims | Death Benefits | Regina Lim | 4/15/21 | 5/4/20 | 5/3/21 | 18 | Less than 32 days | 1st Email sent | 5/4/20 | 5/4/21 | 19 | Less than 32 days | 1st Email sent | 7/17/20 | 7/17/21 | 93 | Compliant | Compliant | 9/21/20 | 9/30/21 | 168 | Compliant | Compliant | 3/2/20 | 2/28/22 | 319 | Compliant | Compliant | 9/21/20 | Compliant |
| Meyer, Stephanie | Operations Center | Benefits Administration | Beneficiary Services | Quality Assurance | James Bailes | 4/15/21 | 3/17/21 | 3/16/22 | 335 | Compliant | Compliant | 3/17/21 | 3/17/22 | 336 | Compliant | Compliant | 3/17/21 | 3/17/22 | 336 | Compliant | Compliant | 9/9/20 | 9/30/21 | 168 | Compliant | Compliant | 3/3/20 | 3/1/22 | 320 | Compliant | Compliant | 9/16/20 | Compliant |
| Miller, Andrew | Operations Center | Benefits Administration | Legal Court Orders | RBCO | Marisa Pazmino | 4/15/21 | 5/19/20 | 5/18/21 | 33 | Expiring Soon | Compliant | 5/19/20 | 5/19/21 | 34 | Expiring Soon | Compliant | 7/9/20 | 7/9/21 | 85 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 3/27/20 | 3/25/22 | 344 | Compliant | Compliant | 9/25/20 | Compliant |
| Mitchell, Kyle | Operations Center | Site Services | IT Projects | IT Projects | Jeff Pazmino | 4/15/21 | 8/4/21 | 8/3/22 | 475 | Compliant | Compliant | 8/4/21 | 8/4/22 | 476 | Compliant | Compliant | 7/16/20 | 7/16/21 | 92 | Compliant | Compliant | 9/25/20 | 9/30/21 | 168 | Compliant | Compliant | 7/16/20 | 7/14/22 | 455 | Compliant | Compliant | 9/26/20 | Compliant |
| Molina, Samir | Operations Center | Site Services | IT Projects | IT Projects | Jeff Pazmino | 4/15/21 | 7/15/20 | 7/14/21 | 90 | Compliant | Compliant | 2/11/21 | 2/11/22 | 302 | Compliant | Compliant | 7/15/20 | 7/15/21 | 91 | Compliant | Compliant | 9/30/20 | 9/30/21 | 168 | Compliant | Compliant | 7/15/20 | 7/13/22 | 454 | Compliant | Compliant | 10/2/20 | Compliant |
| Morrell, Lauren | Operations Center | Exceptions and Court Orders | Legal Court Orders | RBCO | Marisa Pazmino | 4/15/21 | 3/5/21 | 3/4/22 | 323 | Compliant | Compliant | 3/5/21 | 3/5/22 | 324 | Compliant | Compliant | 7/14/20 | 7/14/21 | 90 | Compliant | Compliant | 9/24/20 | 9/30/21 | 168 | Compliant | Compliant | 2/3/20 | 1/31/22 | 291 | Compliant | Compliant | 9/17/20 | Compliant |
| Mughal, Zainab | Operations Center | Site Services | Business Process | Business Process | Laura Chase | 4/15/21 | 5/7/20 | 5/6/21 | 21 | Less than 32 days | 1st Email sent | 5/7/20 | 5/7/21 | 22 | Less than 32 days | 1st Email sent | 7/8/20 | 7/8/21 | 84 | Compliant | Compliant | 8/6/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/17/20 | Compliant |
| Najim, Delnaz | Operations Center | Benefits Administration | Beneficiary Services | Quality Assurance | James Bailes | 4/15/21 | 6/23/20 | 6/22/21 | 68 | Compliant | Compliant | 6/23/20 | 6/23/21 | 69 | Compliant | Compliant | 6/23/20 | 6/23/21 | 69 | Compliant | Compliant | 9/30/20 | 9/30/21 | 168 | Compliant | Compliant | 3/20/20 | 3/18/22 | 337 | Compliant | Compliant | 9/30/20 | Compliant |
| Newport, Jana | Operations Center | Intake and Customer Services Support | Agency Services | Agency Support | Chris Herron | 4/15/21 | 3/10/21 | 3/9/22 | 328 | Compliant | Compliant | 3/10/21 | 3/10/22 | 329 | Compliant | Compliant | 7/15/20 | 7/15/21 | 91 | Compliant | Compliant | 9/16/20 | 9/30/21 | 168 | Compliant | Compliant | 7/15/20 | 7/13/22 | 454 | Compliant | Compliant | 9/16/20 | Compliant |
| Nik-Pay, Parisa | Operations Center | PMO | PMO | PMO | PMO | 4/15/21 | 4/20/20 | 4/19/21 | 4 | Less than 10 Days | 2nd Email sent | 4/20/20 | 4/20/21 | 5 | Less than 10 Days | 2nd Email sent | 7/23/20 | 7/23/21 | 99 | Compliant | Compliant | 9/23/20 | 9/30/21 | 168 | Compliant | Compliant | 7/23/20 | 7/21/22 | 462 | Compliant | Compliant | 9/23/20 | Compliant |
| O’Mahony, Donald | Operations Center | Benefits Administration | Money Rights | POA, TSP-16, AoSM | Heather Quasney | 4/15/21 | 4/9/21 | 4/8/22 | 358 | Compliant | Compliant | 4/14/20 | 4/14/21 | -1 | Past Due | 3rd Email Sent | 7/7/20 | 7/7/21 | 83 | Compliant | Compliant | 9/9/20 | 9/30/21 | 168 | Compliant | Compliant | 3/27/20 | 3/25/22 | 344 | Compliant | Compliant | 9/25/20 | Compliant |
| Pazmino, jeff | Operations Center | Site Services | IT Projects | Supervisor | Richard Johnson | 4/15/21 | 5/14/20 | 5/13/21 | 28 | Less than 32 days | Compliant | 5/14/20 | 5/14/21 | 29 | Less than 32 days | Compliant | 7/13/20 | 7/13/21 | 89 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 7/13/20 | 7/11/22 | 452 | Compliant | Compliant | 9/25/20 | Compliant |
| Pazmino, Marisa | Operations Center | Exceptions and Court Orders | Legal Court Orders | Supervisor | Tammie Williams | 4/15/21 | 4/27/20 | 4/26/21 | 11 | Less than 15 Days | 1st Email sent | 4/27/20 | 4/27/21 | 12 | Less than 15 Days | 1st Email sent | 4/24/20 | 4/24/21 | 9 | Less than 10 Days | 1st Email sent | 8/5/20 | 9/30/21 | 168 | Compliant | Compliant | 4/24/20 | 4/22/22 | 372 | Compliant | Compliant | 9/16/20 | Compliant |
| Pillai, Minu | Operations Center | Exceptions and Court Orders | Legal Court Orders | RBCO | Marisa Pazmino | 4/15/21 | 4/16/20 | 4/15/21 | 0 | Past Due | Compliant | 4/16/20 | 4/16/21 | 1 | Less than 10 Days | Compliant | 2/28/20 | 2/27/21 | -47 | Past Due | Past Due | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 2/28/20 | 2/25/22 | 316 | Compliant | Compliant | 9/23/20 | Compliant |
| Plascencia, Marlen | Operations Center | Intake and Customer Services Support | Agency Services | Agency Support | Chris Herron | 4/15/21 | 5/14/20 | 5/13/21 | 28 | Less than 32 days | Compliant | 5/14/20 | 5/14/21 | 29 | Less than 32 days | Compliant | 7/13/20 | 7/13/21 | 89 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/28/20 | Compliant |
| Poucher, Jon | Operations Center | Benefits Administration | Death Benefits Claims | Death Benefits | Regina Lim | 4/15/21 | 5/6/20 | 5/5/21 | 20 | Less than 32 days | 1st Email sent | 5/6/20 | 5/6/21 | 21 | Less than 32 days | 1st Email sent | 7/21/20 | 7/21/21 | 97 | Compliant | Compliant | 9/30/20 | 9/30/21 | 168 | Compliant | Compliant | 3/23/20 | 3/21/22 | 340 | Compliant | Compliant | 10/1/20 | Compliant |
| Powell, Chris | Operations Center | Exceptions and Court Orders | Disputes, Escalations & Spec. Circumstances | Disputes & Appeals | Elizabeth Harris | 4/15/21 | 4/29/20 | 4/28/21 | 13 | Less than 15 Days | 1st Email sent | 4/29/20 | 4/29/21 | 14 | Less than 15 Days | 1st Email sent | 4/29/20 | 4/29/21 | 14 | Less than 15 Days | 1st Email sent | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 3/26/20 | 3/24/22 | 343 | Compliant | Compliant | 9/29/20 | Compliant |
| Provenzano, Mary Jo | Operations Center | Exceptions and Court Orders | Disputes, Escalations & Spec. Circumstances | Case Escalation & Research | Elizabeth Harris | 4/15/21 | 1/20/21 | 1/19/22 | 279 | Compliant | Compliant | 1/20/21 | 1/20/22 | 280 | Compliant | Compliant | 1/20/21 | 1/20/22 | 280 | Compliant | Compliant | 9/9/20 | 9/30/21 | 168 | Compliant | Compliant | 3/2/20 | 2/28/22 | 319 | Compliant | Compliant | 9/23/20 | Compliant |
| Quasney, Heather | Operations Center | Benefits Administration | Money Rights | Supervisor | Schuyler Mellion | 4/15/21 | 4/28/20 | 4/27/21 | 12 | Less than 15 Days | 1st Email sent | 4/28/20 | 4/28/21 | 13 | Less than 15 Days | 1st Email sent | 2/25/21 | 2/25/22 | 316 | Compliant | Compliant | 9/21/20 | 9/30/21 | 168 | Compliant | Compliant | 3/31/20 | 3/29/22 | 348 | Compliant | Compliant | 9/17/20 | Compliant |
| Quiroga, Louis | Operations Center | Benefits Administration | Beneficiary Services | Quality Assurance | James Bailes | 4/15/21 | 4/6/21 | 4/5/22 | 355 | Compliant | Compliant | 4/6/21 | 4/6/22 | 356 | Compliant | Compliant | 3/24/20 | 3/24/21 | -22 | Past Due | 3rd Email Sent | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 7/13/20 | 7/11/22 | 452 | Compliant | Compliant | 9/29/20 | Compliant |
| Rafiq, Zanib | Operations Center | Exceptions and Court Orders | Disputes, Escalations & Spec. Circumstances | Disputes & Appeals | Elizabeth Harris | 4/15/21 | 12/29/00 | -43937 | Not Received | 12/30/00 | -43936 | Not Received | 12/30/00 | 12/31/69 | Not Received | 12/30/00 | -43936.00 | Not Received | 12/28/01 | -43573 | Not Received | ||||||||||||
| Rahm, Lorraine | Operations Center | Site Services | Information Systems | Security | Richard Johson | 4/15/21 | 3/12/21 | 3/11/22 | 330 | Compliant | Compliant | 3/12/21 | 3/12/22 | 331 | Compliant | Compliant | 7/8/20 | 7/8/21 | 84 | Compliant | Compliant | 8/6/20 | 9/30/21 | 168 | Compliant | Compliant | 7/8/20 | 7/6/22 | 447 | Compliant | Compliant | 9/24/20 | Compliant |
| Ratliff, Larry | Operations Center | Operational Excellence | Operational Excellence | Training | Katherine Ihourane | 4/15/21 | 3/3/21 | 3/2/22 | 321 | Compliant | Compliant | 3/3/21 | 3/3/22 | 322 | Compliant | Compliant | 7/2/20 | 7/2/21 | 78 | Compliant | Compliant | 3/14/20 | 9/30/21 | 168 | Compliant | Compliant | 5/1/20 | 4/29/22 | 379 | Compliant | Compliant | 9/11/20 | Compliant |
| Reistrup, Gina | Operations Center | Exceptions and Court Orders | Disputes, Escalations & Spec. Circumstances | Disputes & Appeals | Elizabeth Harris | 4/15/21 | 3/29/21 | 3/28/22 | 347 | Compliant | Compliant | 3/29/21 | 3/29/22 | 348 | Compliant | Compliant | 9/15/20 | 9/15/21 | 153 | Compliant | Compliant | 9/28/20 | 9/30/21 | 168 | Compliant | Compliant | 3/3/20 | 3/1/22 | 320 | Compliant | Compliant | 9/23/20 | Compliant |
| Rios, David | Operations Center | Benefits Administration | Beneficiary Services | Quality Assurance | James Bailes | 4/15/21 | 8/3/20 | 8/2/21 | 109 | Compliant | Compliant | 8/3/20 | 8/3/21 | 110 | Compliant | Compliant | 10/6/20 | 10/6/21 | 6/22/00 | Compliant | Compliant | 10/7/20 | 9/30/21 | 168.00 | Compliant | Compliant | 10/6/20 | 10/4/22 | 537 | Compliant | Compliant | ||
| Rivera, Krystine | Operations Center | Benefits Payments Support | Payments | Death (Payments) | Cynthia Syed | 4/15/21 | 3/19/21 | 3/18/22 | 337 | Compliant | Compliant | 3/19/21 | 3/19/22 | 338 | Compliant | Compliant | 7/13/20 | 7/13/21 | 89 | Compliant | Compliant | 9/16/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/16/20 | Compliant |
| Robles, Fabiola | Operations Center | Benefits Administration | Beneficiary Services | Quality Assurance | James Bailes | 4/15/21 | 6/1/20 | 5/31/21 | 46 | Compliant | Compliant | 6/1/20 | 6/1/21 | 47 | Compliant | Compliant | 7/14/20 | 7/14/21 | 90 | Compliant | Compliant | 9/25/20 | 9/30/21 | 168 | Compliant | Compliant | 3/20/20 | 3/18/22 | 337 | Compliant | Compliant | 9/25/20 | Compliant |
| Rothe, Nicholas | Operations Center | Benefits Administration | Beneficiary Services | Processing | James Bailes | 4/15/21 | 3/10/21 | 3/9/22 | 328 | Compliant | Compliant | 3/10/21 | 3/10/22 | 329 | Compliant | Compliant | 3/10/21 | 3/10/22 | 11/24/00 | Compliant | Compliant | 4/7/21 | 4/7/22 | 357.00 | Compliant | Compliant | 4/7/21 | 4/5/23 | 720 | Compliant | Compliant | 4/7/21 | Compliant |
| Ruiz-Velazquez, Omar | Operations Center | Exceptions and Court Orders | Disputes, Escalations & Spec. Circumstances | Disputes & Appeals | Elizabeth Harris | 4/15/21 | 2/22/21 | 2/21/22 | 312 | Compliant | Compliant | 2/22/21 | 2/22/22 | 313 | Compliant | Compliant | 7/16/20 | 7/16/21 | 92 | Compliant | Compliant | 9/25/20 | 9/30/21 | 168 | Compliant | Compliant | 3/3/20 | 3/1/22 | 320 | Compliant | Compliant | Compliant | |
| Sacks, Robert | Operations Center | Benefits Administration | Legal Process | MVRA, Tax Levy, TSP-92 | Adrienne Wasserman | 4/15/21 | 5/1/20 | 4/30/21 | 15 | Less than 32 days | 1st Email sent | 5/1/20 | 5/1/21 | 16 | Less than 32 days | 1st Email sent | 7/10/20 | 7/10/21 | 86 | Compliant | Compliant | 9/23/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/24/20 | Compliant |
| Sakran, Angela | Operations Center | Benefits Administration | Money Rights | POA, TSP-16, AoSM | Heather Quasney | 4/15/21 | 3/7/21 | 3/6/22 | 325 | Compliant | Compliant | 3/7/21 | 3/7/22 | 326 | Compliant | Compliant | 3/7/21 | 3/7/22 | 326 | Compliant | Compliant | 9/16/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/17/20 | Compliant |
| Sherman, Chris | Operations Center | Site Services | Communications | Lead | Richard Johson | 4/15/21 | 5/13/20 | 5/12/21 | 27 | Less than 32 days | Compliant | 5/13/20 | 5/13/21 | 28 | Less than 32 days | Compliant | 4/30/20 | 4/30/21 | 15 | Less than 32 days | 1st Email sent | 9/28/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/16/20 | Compliant |
| Silva, Abigail | Operations Center | Benefits Administration | Money Rights | POA, TSP-16, AoSM | Heather Quasney | 4/15/21 | 4/23/20 | 4/22/21 | 7 | Less than 10 Days | 1st Email sent | 4/23/20 | 4/23/21 | 8 | Less than 10 Days | 1st Email sent | 3/15/21 | 3/15/22 | 334 | Compliant | Compliant | 9/28/20 | 9/30/21 | 168 | Compliant | Compliant | 3/27/20 | 3/25/22 | 344 | Compliant | Compliant | 9/28/20 | Compliant |
| Slattery, Allison | Operations Center | Benefits Administration | Legal Process | CSCO | Adrienne Wasserman | 4/15/21 | 4/27/20 | 4/26/21 | 11 | Less than 15 Days | 1st Email sent | 4/27/20 | 4/27/21 | 12 | Less than 15 Days | 1st Email sent | 1/27/21 | 1/27/22 | 287 | Compliant | Compliant | 9/4/20 | 9/30/21 | 168 | Compliant | Compliant | 3/4/20 | 3/2/22 | 321 | Compliant | Compliant | 9/24/20 | Compliant |
| Spikes, Elizabeth | Operations Center | Operational Excellence | Operational Excellence | Training | Katherine Ihourane | 4/15/21 | 2/24/21 | 2/23/22 | 314 | Compliant | Compliant | 2/24/21 | 2/24/22 | 315 | Compliant | Compliant | 12/30/00 | 12/31/69 | Not Received | 12/30/00 | -43936.00 | Not Received | 12/28/01 | -43573 | Not Received | ||||||||
| Spohnholtz, Nicholas | Operations Center | Exceptions and Court Orders | Disputes, Escalations & Spec. Circumstances | Disputes & Appeals | Elizabeth Harris | 4/15/21 | 8/11/20 | 8/10/21 | 117 | Compliant | Compliant | 8/11/20 | 8/11/21 | 118 | Compliant | Compliant | 8/11/20 | 8/11/21 | 4/27/00 | Compliant | Compliant | 9/28/20 | 9/30/21 | 168.00 | Compliant | Compliant | 10/7/20 | 10/5/22 | 538 | Compliant | Compliant | 9/18/20 | Compliant |
| Spriggs, Diane | Operations Center | Site Services | Facilities | Facilities | Eric Gaudette | 4/15/21 | 3/12/21 | 3/11/22 | 330 | Compliant | Compliant | 3/12/21 | 3/12/22 | 331 | Compliant | Compliant | 7/15/20 | 7/15/21 | 91 | Compliant | Compliant | 8/11/20 | 9/30/21 | 168 | Compliant | Compliant | 7/20/20 | 7/18/22 | 459 | Compliant | Compliant | 9/22/20 | Compliant |
| Stith, Marquan | Operations Center | Benefits Administration | Death Benefits Claims | Death Benefits | Regina Lim | 4/15/21 | 9/8/20 | 9/7/21 | 145 | Compliant | Compliant | 9/8/20 | 9/8/21 | 146 | Compliant | Compliant | 9/17/20 | 9/17/21 | 155 | Compliant | Compliant | 9/30/20 | 9/30/21 | 168 | Compliant | Compliant | 3/2/20 | 2/28/22 | 319 | Compliant | Compliant | 9/30/20 | Compliant |
| Strom, Alan | Operations Center | Site Services | Communications | Technical Writing | Chris Sherman | 4/15/21 | 5/8/20 | 5/7/21 | 22 | Less than 32 days | 1st Email sent | 5/8/20 | 5/8/21 | 23 | Less than 32 days | 1st Email sent | 7/14/20 | 7/14/21 | 90 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 7/14/20 | 7/12/22 | 453 | Compliant | Compliant | 9/29/20 | Compliant |
| Sweeney, Mary | Operations Center | Benefits Administration | Beneficiary Services | Quality Assurance | James Bailes | 4/15/21 | 4/30/20 | 4/29/21 | 14 | Less than 15 Days | 1st Email sent | 4/30/20 | 4/30/21 | 15 | Less than 32 days | 1st Email sent | 7/13/20 | 7/13/21 | 89 | Compliant | Compliant | 9/15/20 | 9/30/21 | 168 | Compliant | Compliant | 3/13/20 | 3/11/22 | 330 | Compliant | Compliant | 9/16/20 | Compliant |
| Syed, Cynthia | Operations Center | Benefits Payments Support | Payments | Supervisor | Toya Jackson | 4/15/21 | 5/9/20 | 5/8/21 | 23 | Less than 32 days | 1st Email sent | 5/9/20 | 5/9/21 | 24 | Less than 32 days | 1st Email sent | 7/8/20 | 7/8/21 | 84 | Compliant | Compliant | 9/11/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/21/20 | Compliant |
| Troy, Marcy | Operations Center | Operational Excellence | Operational Excellence | Continuous Improvement | Ed Gordon | 4/15/21 | 3/22/21 | 3/21/22 | 340 | Compliant | Compliant | 3/22/21 | 3/22/22 | 341 | Compliant | Compliant | 7/21/20 | 7/21/21 | 97 | Compliant | Compliant | 9/25/20 | 9/30/21 | 168 | Compliant | Compliant | 7/14/20 | 7/12/22 | 453 | Compliant | Compliant | 9/16/20 | Compliant |
| Tyson, Antonio | Operations Center | Site Services | IT Projects | IT Projects | Jeff Pazmino | 4/15/21 | 11/16/20 | 11/15/21 | 214 | Compliant | Compliant | 11/16/20 | 11/16/21 | 215 | Compliant | Compliant | 7/17/20 | 7/17/21 | 93 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 7/17/20 | 7/15/22 | 456 | Compliant | Compliant | 9/29/20 | Compliant |
| Viera, Liliana | Operations Center | Intake and Customer Services Support | Agency Services | Inquiries & PBS Outreach | Dayle Barthlow | 4/15/21 | 4/14/20 | 4/13/21 | -2 | Past Due | 3rd Email Sent | 4/14/20 | 4/14/21 | -1 | Past Due | 3rd Email Sent | 7/22/20 | 7/22/21 | 98 | Compliant | Compliant | 9/25/20 | 9/30/21 | 168 | Compliant | Compliant | 7/22/20 | 7/20/22 | 461 | Compliant | Compliant | 10/1/20 | Compliant |
| Warford, Amber | Operations Center | Benefits Administration | Death Benefits Claims | Death Benefits | Elizabeth Harris | 4/15/21 | 4/30/20 | 4/29/21 | 14 | Less than 15 Days | 1st Email sent | 4/30/20 | 4/30/21 | 15 | Less than 32 days | 1st Email sent | 6/16/20 | 6/16/21 | 62 | Compliant | Compliant | 9/28/20 | 9/30/21 | 168 | Compliant | Compliant | 3/4/20 | 3/2/22 | 321 | Compliant | Compliant | 9/28/20 | Compliant |
| Wasserman, Adrienne | Operations Center | Benefits Administration | Legal Process | Supervisor | Schuyler Mellion | 4/15/21 | 4/30/20 | 4/29/21 | 14 | Less than 15 Days | 1st Email sent | 4/30/20 | 4/30/21 | 15 | Less than 32 days | 1st Email sent | 3/26/21 | 3/26/22 | 345 | Compliant | Compliant | 9/24/20 | 9/30/21 | 168 | Compliant | Compliant | 3/31/20 | 3/29/22 | 348 | Compliant | Compliant | 9/17/20 | Compliant |
| Wasson, Loida | Operations Center | Benefits Payments Support | Payments | Legal (Payments) | Cynthia Syed | 4/15/21 | 3/26/21 | 3/25/22 | 344 | Compliant | Compliant | 3/26/21 | 3/26/22 | 345 | Compliant | Compliant | 3/22/21 | 3/22/22 | 341 | Compliant | Compliant | 9/4/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/22/20 | Compliant |
| Webster, Paul | Operations Center | Site Services | Communications | Technical Writing | Chris Sherman | 4/15/21 | 6/3/20 | 6/2/21 | 48 | Compliant | Compliant | 6/3/20 | 6/3/21 | 49 | Compliant | Compliant | 7/16/20 | 7/16/21 | 92 | Compliant | Compliant | 10/2/20 | 9/30/21 | 168 | Compliant | Compliant | 7/16/20 | 7/14/22 | 455 | Compliant | Compliant | 9/28/20 | Compliant |
| White, Lisa | Operations Center | Intake and Customer Services Support | Agency Services | Inquiries & PBS Outreach | Chris Herron | 4/15/21 | 5/15/20 | 5/14/21 | 29 | Less than 32 days | Compliant | 5/15/20 | 5/15/21 | 30 | Less than 32 days | Compliant | 9/16/20 | 9/16/21 | 154 | Compliant | Compliant | 9/16/20 | 9/30/21 | 168 | Compliant | Compliant | 7/17/20 | 7/15/22 | 456 | Compliant | Compliant | 9/16/20 | Compliant |
| Wilcoxen, Ketty | Operations Center | Benefits Administration | Death Benefits Claims | Death Benefits | Regina Lim | 4/15/21 | 4/30/20 | 4/29/21 | 14 | Less than 15 Days | 1st Email sent | 4/30/20 | 4/30/21 | 15 | Less than 32 days | 1st Email sent | 7/16/20 | 7/16/21 | 92 | Compliant | Compliant | 9/24/20 | 9/30/21 | 168 | Compliant | Compliant | 3/6/20 | 3/4/22 | 323 | Compliant | Compliant | 9/23/20 | Compliant |
| Williams, Lonnie | Operations Center | Benefits Payments Support | Payments | Legal (Payments) | Cynthia Syed | 4/15/21 | 5/7/20 | 5/6/21 | 21 | Less than 32 days | 1st Email sent | 5/7/20 | 5/7/21 | 22 | Less than 32 days | 1st Email sent | 7/10/20 | 7/10/21 | 86 | Compliant | Compliant | 9/14/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/18/20 | Compliant |
| Williams, Tammie | Operations Center | Exceptions and Court Orders | Manager | Manager | Tom Zinck | 4/15/21 | 5/14/20 | 5/13/21 | 28 | Less than 32 days | Compliant | 5/14/20 | 5/14/21 | 29 | Less than 32 days | Compliant | 7/17/20 | 7/17/21 | 93 | Compliant | Compliant | 10/5/20 | 9/30/21 | 168 | Compliant | Compliant | 3/30/20 | 3/28/22 | 347 | Compliant | Compliant | 9/29/20 | Compliant |
| Willis, Claudia | Operations Center | Benefits Payments Support | Payments | Death (Payments) | Cynthia Syed | 4/15/21 | 3/30/21 | 3/29/22 | 348 | Compliant | Compliant | 3/28/21 | 3/28/22 | 347 | Compliant | Compliant | 7/10/20 | 7/10/21 | 86 | Compliant | Compliant | 9/16/20 | 9/30/21 | 168 | Compliant | Compliant | 4/30/20 | 4/28/22 | 378 | Compliant | Compliant | 9/17/20 | Compliant |
| Willis, Marcus | Operations Center | Benefits Administration | Death Benefits Claims | Death Benefits | Regina Lim | 4/15/21 | 5/14/20 | 5/13/21 | 28 | Less than 32 days | Compliant | 5/14/20 | 5/14/21 | 29 | Less than 32 days | Compliant | 7/17/20 | 7/17/21 | 93 | Compliant | Compliant | 9/30/20 | 9/30/21 | 168 | Compliant | Compliant | 3/23/20 | 3/21/22 | 340 | Compliant | Compliant | 9/29/20 | Compliant |
| Wiss, Stephanie | Operations Center | Exceptions and Court Orders | Disputes, Escalations & Spec. Circumstances | Case Escalation & Research | Elizabeth Harris | 4/15/21 | 5/15/20 | 5/14/21 | 29 | Less than 32 days | Compliant | 5/15/20 | 5/15/21 | 30 | Less than 32 days | Compliant | 7/15/20 | 7/15/21 | 91 | Compliant | Compliant | 9/30/20 | 9/30/21 | 168 | Compliant | Compliant | 3/3/20 | 3/1/22 | 320 | Compliant | Compliant | 9/28/20 | Compliant |
| Xayavong, Khanthaly | Operations Center | Intake and Customer Services Support | Agency Services | Agency Support | Dayle Barthlow | 4/15/21 | 4/16/20 | 4/15/21 | 0 | Past Due | 3rd Email Sent | 4/16/20 | 4/16/21 | 1 | Less than 10 Days | 3rd Email Sent | 7/13/20 | 7/13/21 | 89 | Compliant | Compliant | 9/23/20 | 9/30/21 | 168 | Compliant | Compliant | 7/13/20 | 7/11/22 | 452 | Compliant | Compliant | 9/23/20 | Compliant |
| Yamamoto, Zachary | Operations Center | Benefits Administration | Beneficiary Services | Processing | James Bailes | 4/15/21 | 5/14/20 | 5/13/21 | 28 | Less than 32 days | Compliant | 5/14/20 | 5/14/21 | 29 | Less than 32 days | Compliant | 7/15/20 | 7/15/21 | 91 | Compliant | Compliant | 9/30/20 | 9/30/21 | 168 | Compliant | Compliant | 3/20/20 | 3/18/22 | 337 | Compliant | Compliant | 9/29/20 | Compliant |
| Kim, Cindy - Ye, Eun | Operations Center | Benefits Administration | Beneficiary Services | Processing | James Bailes | 4/15/21 | 3/9/21 | 3/8/22 | 327 | Compliant | Compliant | 3/9/21 | 3/9/22 | 328 | Compliant | Compliant | 3/9/21 | 3/9/22 | 11/23/00 | Compliant | Compliant | 4/7/21 | 4/7/22 | 357.00 | Compliant | Compliant | 4/7/21 | 4/5/23 | 720 | Compliant | Compliant | ||
| Zinck, Tom | Operations Center | Operations | Operations | Senior Manager | Ed Gordon | 4/15/21 | 5/4/20 | 5/3/21 | 18 | Less than 32 days | 1st Email sent | 5/4/20 | 5/4/21 | 19 | Less than 32 days | 1st Email sent | 7/13/20 | 7/13/21 | 89 | Compliant | Compliant | 9/29/20 | 9/30/21 | 168 | Compliant | Compliant | 5/14/20 | 5/12/22 | 392 | Compliant | Compliant | 9/29/20 | Compliant |