Training PowerPoint

ratiff1
RecordRetentionTrainingProject.pptx

Record Retention Training Projects

Larry Ratliff

April 12, 2021

1

Background on Record Retention Project

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3

Identify Types of FRTIB Training

Identify Validity of a Training Record

Update Ops Center Training and Data Spreadsheet

Sending Proactive Email Notifications

Enter Training Completion Certificates

Learning Objective

Researching for those 5 Training Certificates

Where you able to find all five trainings?

Where did you search?

Was it difficult?

Lets review your certificates you save.

Was it difficult to find?

Did you remember what courses you have taken?

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Certificates are saved on Training Team/FRTIB Security Records/Record Retention Training Folder

Was it difficult to find? Where did you search?

Review the 5 FRTIB Security Trainings on the next slide.

4

Identify Types of Training

Training Name Description Frequency Completion Certificate Requirements
FRTIB Rules of Behavior Agreement between FRTIB and employee on expectations and rules for accessing any TSP IT system.   Annually Digital Signature using the certificate from a PIV Signature using a stylus or finger on a touch screen. Wet signature that is scanned in. A real wet signature.
Cyber Security Awareness Simulates security threats through games and scenarios to provide awareness on how to deal with cyber security threats   Annually Digital Signature using the certificate from a PIV Signature using a stylus or finger on a touch screen. Wet signature that is scanned in. A real wet signature.
Privacy Awareness Identifies privacy responsibilities for federal employees Annually Completion Certificate
Records Management Fundamentals Presents rules of how to manage documents while working with any stored document, by security level. Annually Completion Certificate or Screenshot of completion in ELMS
Controlled, Unclassified Information Provides the definition of CUI, identification of how it should be marked, methods to safeguard against unauthorized access, and provide reference for how it should be shared and protected. Bi-annually Completion Certificate or Screenshot of completion in ELMS

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5

Identify Validity of a Training Record

  Employees full Name Date Location Certificate Type Signature
FRTIB Rules of Behavior Required Required FRTIB Town center (TSP) 6 Page contract Digital or Wet ink on page 6
Cyber Security Awareness DOD website Certificate or ELMS Screenshot Digital or Wet ink
Privacy Awareness DHS Website/ELMS Certificate NA
Records Management Fundamentals ELMS Certificate or ELMS Screenshot NA
Controlled, Unclassified Information ELMS Certificate or ELMS Screenshot NA

Valid Completion Certificate:

Requirements for a valid record:

Name of training on document

Employee’s full name

Completion Date (upon completing the entire course)

Signature (ROB & CSA)

‹#›

Requirements for a valid record are:

Name of training on document

Employee’s full name

Completion Date (upon completing the entire course)

Signature for (ROB & CSA)

6

Practice Reviewing Certificates & Determined Validity

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Lets take a look at some certificates and determined the validity of the certificates

Certificates located in C:\Users\larry.ratliff\Desktop\Record Retention Training Documents\Identify Validity FRTIB Training Certificates

7

Updating Ops Center Training & Data Spreadsheet

You need to have access to the Shared Drive (\\fo-filesrv)

Let’s map your drive

Use the document “ How to Map a Network Drive” to help you.

After you’ve Map your drive

Use this path to open up the folder on the shared drive.

F:\Operations Center\2021 Awareness Ops\_Training Records Sheet

Note: Do not access any other files or folder on this drive unless given permission.

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Make these sentences animated by the numbers. But show the picture from the start

8

Updating Ops Center Training & Data Spreadsheet

Days until training expires Training Status column Action required Training Email Column
<40 Expiring Soon No Compliant
<32 Less than 32 days Yes 1st email sent
<15 Less than 15 days Yes 2nd email sent
<10 Less than 10 days Yes 3rd email sent
<1 Past Due Notify Security Group Past Due

Review Records Retention Spreadsheet for upcoming expirations

Located on the “fo-filesrv” shared drive..

What to do on the Record Retention sheet?

Review RR spreadsheet using the chart below.

Expirations update automatically happen each day.

You will only enter completion dates & update email status on the spreadsheet

‹#›

Review Records Retention Spreadsheet for upcoming expirations

Located on the “fo-filesrv” shared drive.

Note: Do not access any other files or folder on this drive unless given permission.

What to do on the Record Retention sheet

Expirations update automatically each day

You will only enter completion dates & update email status on the spreadsheet

9

Sending Proactive Email Notifications

Step # Who Type Description Option Go To
1 Training Team Start      
2. Training Team Process Review RR Spreadsheet for upcoming expirations   3
3. Training Team Decision What is the training status? Compliant 2
        Expiring Soon 4
        Less than 32 days 6
        Less than 15 days 7
        Less than 10 days 8
        Past Due 9
        Not Received 11
4 Training Team Decision   Is another training in less than 45 days status? Yes 5
        No 2
5 Training Team Process Include “expiring soon” training in 1st email notification   6
6 Training Team Subprocess Send 1st email notice to employee and supervisor   2
7 Training Team Subprocess Send 2nd email notice to employee and supervisor   2
8 Training Team Subprocess Send 3rd email notice to employee, supervisor and Security Group   2
9 Training Team Process Notify Security Group of out of compliance   10
10. Security Group End      
11. Training Team Process Send request for completion certificates to hiring manager   2

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Makes each slide come in animated by the numbers

10

Sending Proactive Email Notifications

‹#›

Enter Training Completion Certificates

Step # Who Type Description Option Go To
1 Employee Start      
2 Employee Process Send certificate to Training Team   3
3 TT/ FRTIB Documentation Folder Process Download file to FRTIB Shared Drive folder for specific training   4
4 Training Team Process Rename file “[Last name, First name] [Training Acronym] [Year]”   5
5 Training team Decision Is file a PDF? No 6
        Yes 7
6 Training team/Snagit Process Convert to PDF using Snagit   7
7 Training Team Decision Is the certificate valid? Yes 8
        No 13
8 TT / Spreadsheet Process Enter completion date in Record Retention spreadsheet   9
9 Training Team Process Change Training email status to “Compliant”   10
11 Training Team Process Move certificate to Recorded folder   12
12 Training Team End      
13 Training Team   Process Rename file as “INVALID [Last name, First name] [Training Acronym] [Year]”   14
15 TT/FRTIB Documentation Folder Process Move file to invalid folder   16
16 Training Team Process Notify employee/supervisor the certificate is invalid   17
17 Employee Process Corrects and re-sends certificate   18
18 Training Team Process Remove invalid file from folder   3

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13

Resources

14

Add Content to Slide

June 2020 - December 2021

Federal Retirement Thrift Investment Board’s Rules of Behavior for Accessing IT Systems

July 2020 Update 1

All data contained on information systems in support of the Federal Retirement Thrift Investment Board (FRTIB or Agency) is owned by the FRTIB. User activity may be monitored, intercepted, recorded, read, copied, captured, or disclosed by authorized FRTIB personnel. FRTIB may give law enforcement officials any potential evidence of crime, fraud, or employee misconduct found on FRTIB information systems. Furthermore, law enforcement officials may be authorized to access and collect evidence from these systems. USE OF THIS SYSTEM BY ANY USER, AUTHORIZED OR UNAUTHORIZED, CONSTITUTES EXPRESS CONSENT TO MONITORING.

I understand and acknowledge:

1. Policies and Procedures: a. Federal Employees: I will abide by all Agency policies and procedures. b. Contractor Employees: I will abide by the Agency policies and procedures

applicable to me in connection with the services provided to the Agency under the scope of my employer’s contract. The Agency will provide me with access to all applicable policies and procedures.

2. I HAVE NO REASONABLE EXPECTATION OF PRIVACY while using any information system that processes, transmits, or stores FRTIB data.

3. I understand and acknowledge monitoring includes, but is not limited to the review of: a. Audit logs of any IT device used to support FRTIB; b. Access and use of the Internet while on the FRTIB network; c. Electronic communication activity; or d. Any device used to process FRTIB data (regardless of device ownership).

4. I shall successfully complete FRTIB Cyber Security Awareness training and Privacy Awareness training at the time of onboard and on an annual basis. I shall also complete any additional information technology, security, records management, and privacy training as required. If any required training is not completed, access to FRTIB information systems will be suspended.

5. I may have access to Controlled Unclassified Information (CUI) depending on my job duties. I shall protect the confidentiality1, integrity2, and availability3 of FRTIB information in a manner consistent with its sensitivity.

6. I will use FRTIB information only in connection with the performance of my official duties. I will not disclose FRTIB information to unauthorized persons. I will not use non- FRTIB email, social media accounts (e.g., Outlook, Instagram, Gmail, Twitter, Facebook), or other external resources to conduct FRTIB business, thereby ensuring that official business is never confused with personal business.

7. I will encrypt all CUI using an Agency approved tool that is:

1 NISTIR 7298, Revision 2 “Glossary of Key Information Security Terms” defines confidentiality as “The property that sensitive information is not disclosed to unauthorized individuals, entities, or processes.” 2 NISTIR 7298, Revision2 “Glossary of Key Information Security Terms” defines integrity as “The property that sensitive data has not been modified or deleted in an unauthorized and undetected manner.” 3 NISTIR 7298, Revision 2 “Glossary of Key Information Security Terms” defines availability as “The property of being accessible and useable upon demand by an authorized entity.”

Federal Retirement Thrift Investment Board’s Rules of Behavior for Accessing IT Systems

July 2020 Update 2

a. Downloaded from FRTIB information systems onto a FRTIB authorized portable storage device;

b. Downloaded to any FRTIB authorized device; or c. Emailed to any entity external to the FRTIB organization (to non -“TSP.GOV” or

“FRTIB.GOV” email address.) 8. I will only access CUI when I am authorized to do so. I will only access the minimal

amount of CUI needed, and I will delete my copy of CUI data downloaded from FRTIB information systems immediately when its official use is no longer required.

9. I will protect my passwords and/or authentication tokens from disclosure and loss at all times. I will utilize the Agency provided password manager and I will never reveal my passwords, write them down, or store them in clear-text. I will not construct my password from obvious personal data (e.g., social security number, telephone numbers, relative's names, pet's name).

10. I will only create passwords that are unrelated to any existing password and I will not reuse a password from any other account, system, website, or application.

11. I am accountable for all actions taken under my User ID. I will not allow others to use my User ID and I will not access other users' accounts. I will not attempt to access accounts or data that are not expressly authorized to me.

12. When logged on, I will lock my workstation and remove my PIV (Personal Identity Verification) card prior to leaving my workstation. All activity occurring when the workstation is active is the responsibility of the logged-on user.

13. I will not install, use, or reproduce unauthorized or illegally obtained software. Privately- owned software is prohibited from being used. FRTIB employees and contractors are only permitted to use FRTIB-approved applications and software. Employees and contractors must go through the Service Desk or ServiceNow to request applications and software.

14. I shall not connect unauthorized devices to FRTIB information systems under any circumstance. Examples include, but are not limited to: personal external hard drives, personal phones, unauthorized flash/thumb drives, networked cameras, or microphones.

15. Changes in my employment status or changes in my job responsibilities may require my access to be modified or terminated.

16. I am using a CUI system. I am NEVER authorized to originate, process, and/or store classified information on an unclassified system.

17. This agreement shall not nullify or affect in any manner any other confidentiality or nondisclosure agreement which I have executed or may execute with FRTIB.

18. I shall never attempt to tamper with, circumvent, or otherwise impede the security of any FRTIB system. I shall never install or utilize any tools designed to assist in doing the same.

19. I am not authorized to post organizational data to social media or social networking sites. Only authorized users with cleared content by the Office of External Affairs, the Office of Resource Management, or the Office of Communications and Education may post to social media or social networking sites as required to support the organizational mission. Personal use of social media while on work time or equipment must be limited with minimal cost to the government (see “Limited Personal Use” Policy) and must not interfere with my duties and responsibilities. I must seek approval from the Office of General Counsel prior to using or referencing my formal position when writing in a

Federal Retirement Thrift Investment Board’s Rules of Behavior for Accessing IT Systems

July 2020 Update 3

nonofficial capacity. I will never use my FRTIB e-mail address to register on social networks, blogs, or other online tools utilized for personal use and that any misconduct committed on social media that has a nexus to my position at FRTIB may result in appropriate discipline, up to and including removal from Federal service. As an employee of the Federal Government, when using social medial tools, whether on behalf of FRTIB or on my own time, I am bound by the Standards of Ethical Conduct for Employees of the Executive Branch, 5 C.F.R. Part 2635 and the Hatch Act (5 U.S.C. §§ 7321-7326).

20. I will immediately report a potential incident4, password compromise, anomaly in system performance, or suspicious activity to IncidentResponse@tsp.gov.

21. I shall not take any government-furnished equipment (including, but not limited to an FRTIB-issued laptop or phone) outside the United States or the territories of the United States without prior written approval from the Chief Technology Officer or designee.

22. Users are prohibited from sharing any FRTIB passwords with any other person or entity. 23. Viewing of pornographic or other offensive content is strictly prohibited on FRTIB

furnished equipment and networks. 24. I shall promptly report lost, stolen or misplaced Government Furnished Equipment (e.g.,

laptop, phone, PIV card) to the FRTIB Service Desk, IT Asset Management Team and my supervisor (or Contracting Officer Representative if applicable). Users may be financially liable for lost, stolen or misplaced Government Furnished Equipment5.

25. Any user who does not comply with or violates these rules may be subject to appropriate administrative action, including suspension or cancellation of system privileges and/or disciplinary action up to and including removal from the Federal service. Under some circumstances, noncompliance or violation of these rules may result in criminal prosecution. FRTIB will enforce the use of appropriate penalties against any user who fails to comply or violates IT Security Management policies.

Remote Access FRTIB Rules of Behavior for Remote Access apply to remote access connections used to do work on behalf of FRTIB, including reading or sending email and viewing Intranet web resources. Remote access implementations that are covered include, but are not limited to, dial-in modems, frame relay, ISDN, DSL, VPN, SSH, and cable modems, etc. These rules of behavior apply to all users which include FRTIB staff, contractors, vendors, and agents with remote access privileges to FRTIB’s network.

1. The user is responsible for ensuring that their remote access connection is given the same security considerations as the user's on-site connection when connecting to FRTIB. For example, if an individual is processing sensitive (e.g., For Official Use Only, Controlled Unclassified Information) information via remote access, the individual will ensure unauthorized individuals cannot view the content. The user is responsible for ensuring unauthorized users do not access the FRTIB network, do not perform illegal activities, and do not use the access for outside business interests. The user bears responsibility for

4 NISTIR 7298, Revision 2 “Glossary of Key Information Security Terms” defines incident as “An occurrence that actually or potentially jeopardizes the confidentiality, integrity, or availability of an information system or the information the system processes, stores, or transmits or that constitutes a violation or imminent threat of violation of security policies, security procedures, or acceptable use policies.” 5 OTS.501 IT Asset Management Procedures, Section 4.6 Lost and Stolen Assets

Federal Retirement Thrift Investment Board’s Rules of Behavior for Accessing IT Systems

July 2020 Update 4

the consequences if the access is misused. Misuse of the user’s access by a non-FRTIB employee may result in disciplinary action, up to and including removal from Federal service.

2. The user must strictly secure remote access. FRTIB will enforce access control public/private keys with strong pass-phrases.

3. Users with remote access privileges must ensure that their host is not connected to any other network at the same time. Reconfiguration of a home user's equipment for the purpose of split-tunneling or dual homing is not permitted at any time. Split-tunneling is having simultaneous direct access to a non-FRTIB network (such as the Internet, or a home network) from a remote device (PC, PDA, WAP phone, etc.) while connected into FRTIB’s network via a VPN tunnel. Dual homing is having concurrent connectivity to more than one network from a computer or network device. Examples include being logged into the FRTIB network via a local ethernet connection and then dialing into an Internet Service Provider; or being on a FRTIB-provided VPN tunnel and then connecting into a spouse’s remote access tunnel to their employment.

4. All hosts (e.g., laptops, desktops, workstations) that are connected to FRTIB networks via remote access technologies must use the most up-to-date anti-virus software and definitions, this includes non-FRTIB owned hosts.

Federal Retirement Thrift Investment Board’s Rules of Behavior for Accessing IT Systems

July 2020 Update 5

Addendum: FRTIB Rules of Behavior for Privileged User Accounts

The FRTIB Rules of Behavior for Privileged User Accounts is an addendum to the FRTIB Rules of Behavior for Accessing IT Systems and provides common rules on the appropriate use of FRTIB information technology resources for FRTIB privileged users, including Federal employees, interns, and contractors. Privileged user account roles have elevated privileges above those in place for general user accounts regardless of account scope (e.g., including both local and domain administrator accounts). Potential compromise of privileged user accounts carries a risk of substantial damage and therefore privileged user accounts require additional safeguards. All users of privileged accounts must read these rules and sign the accompanying acknowledgement form in addition to the FRTIB Rules of Behavior for Accessing IT Systems before accessing FRTIB information, systems and/or networks in a privileged role. I understand and acknowledge that as a Privileged User, I shall:

1. Use my privileged user account(s) for official administrative actions only. 2. Protect all privileged account credentials (e.g., passwords, tokens) at a security level

commensurate with the highest level of data that the privileged account can access on the associated information system.

3. Protect the administrative or root-level authentication information at the highest level demanded by the sensitivity of the system.

4. Comply with all system/network administrator responsibilities in accordance with IT Security Management policies.

5. Use special access privileges only when they are needed to carry out a specific system function that requires elevated privileges on assigned systems.

6. Use a non-privileged (i.e., general user) account whenever administrative privileges are not required (e.g., e-mail, web browsing).

7. Log on to my non-privileged account and then from that log in to my privileged account to perform actions requiring privileges (to the maximum extent possible). For example, on a UNIX operating system, the user must log in to a non-privileged account before logging in as “root,” and on a Microsoft Windows computer, the user must log in to a non-privileged account before performing a privileged function that requires authentication as a privileged user.

8. Notify the respective system owner immediately when privileged access is no longer required.

9. Use precautionary procedures to protect a privileged account from fraudulent use. 10. Watch for signs of inappropriate or illegal (i.e., hacker) activities or other attempts at

unauthorized access and report them to the IncidentResponse@tsp.gov immediately upon discovery.

11. Read and enforce the system security controls as defined in the system security plan. 12. Complete any specialized role-based security or privacy training as required before

receiving privileged system access, or refresher trainings thereafter. Failure to do so may result in suspension of administrative privileges, as well as suspension to FRTIB information systems.

  1. 1 NISTIR 7298 Revision 2 Glossary of Key Information Security Terms defines confidentiality as The property:
  2. 4 NISTIR 7298 Revision 2 Glossary of Key Information Security Terms defines incident as An occurrence that:

Lakeisha L Conner

2/9/2021

How to Map a Network Drive (Shared folder)

1. Open File Explorer from the taskbar.

2. Select This PC.

3. Click Computer.

How to Map a Network Drive (Shared folder)

1. Open File Explorer from the taskbar.

2. Select This PC.

3. Click Computer.

4. Click Map Network Drive (either the button or from the drop-down menu)..

5. A window will appear with two fields, Drive and Folder.

6. Choose a drive letter from the drop-down Drive menu.

7. Type the path in the Folder field. The path will be provided to you by FOIT.

8. Check the “Reconnect at sign-in” box.

9. Click the [Finish] button.

10. The shared folder will be displayed as a mapped drive under Network Locations.

1

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Evans, RonaldOperations CenterBenefits Payments SupportPaymentsLegal (Payments)Cynthia Syed5/1/2020Less than 32 days1st Email sent5/1/2020Less than 32 days

Fink, VictoriaOperations CenterExceptions and Court OrdersDisputes, Escalations & Spec. CircumstancesDisputes & AppealsElizabeth HarrisNot ReceivedNot Received

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Ford, JuliaOperations CenterBenefits Payments SupportPaymentsDeath (Payments)Cynthia Syed3/18/2021CompliantCompliant3/18/2021Compliant

Foster, LisaOperations CenterBenefits Payments SupportAdministrativeCase CreationShannon Breddell4/28/2020Less than 15 Days1st Email sent4/28/2020Less than 15 Days

Garvin, ChevelaOperations CenterBenefits AdministrationBeneficiary ServicesProcessingJames Bailes9/14/2020CompliantCompliant9/14/2020Compliant

Gaskins, ChristopherOperations CenterBenefits AdministrationLegal ProcessCSCOAdrienne Wasserman4/22/2020Less than 10 Days2nd Email sent3/1/2021Compliant

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Gorden, EdOperations CenterPMOPMOPMOPMO4/30/2020Less than 15 Days1st Email sent4/30/2020Less than 32 days

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Grier, MichaelOperations CenterSite ServicesInformation SystemsSecurityLorraine Rahm2/18/2021CompliantCompliant2/18/2021Compliant

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Harris, Grif (James)Operations CenterIntake and Customer Services SupportAgency ServicesInquiries & PBS OutreachDayle Barthlow5/4/2020Less than 32 days1st Email sent5/4/2020Less than 32 days

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Ihourane, KatherineOperations CenterOperational ExcellenceOperational ExcellenceLeadVincent Lam3/2/2021CompliantCompliant2/25/2021Compliant

Jackson, AlisaOperations CenterBenefits Payments SupportAdministrativeCorrespondenceShannon Breddell5/5/2020Less than 32 days1st Email sent5/5/2020Less than 32 days

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Nik-Pay, ParisaOperations CenterPMOPMOPMOPMO4/20/2020Less than 10 Days2nd Email sent4/20/2020Less than 10 Days

O’Mahony, DonaldOperations CenterBenefits AdministrationMoney RightsPOA, TSP-16, AoSMHeather Quasney4/9/2021CompliantCompliant4/14/2020Past Due

Pazmino, jeffOperations CenterSite ServicesIT ProjectsSupervisorRichard Johnson5/14/2020Less than 32 daysCompliant5/14/2020Less than 32 days

Pazmino, MarisaOperations CenterExceptions and Court OrdersLegal Court OrdersSupervisorTammie Williams4/27/2020Less than 15 Days1st Email sent4/27/2020Less than 15 Days

Pillai, MinuOperations CenterExceptions and Court OrdersLegal Court OrdersRBCOMarisa Pazmino4/16/2020Past DueCompliant4/16/2020Less than 10 Days

Plascencia, MarlenOperations CenterIntake and Customer Services SupportAgency ServicesAgency SupportChris Herron5/14/2020Less than 32 daysCompliant5/14/2020Less than 32 days

Poucher, JonOperations CenterBenefits AdministrationDeath Benefits ClaimsDeath BenefitsRegina Lim5/6/2020Less than 32 days1st Email sent5/6/2020Less than 32 days

Powell, ChrisOperations CenterExceptions and Court OrdersDisputes, Escalations & Spec. CircumstancesDisputes & AppealsElizabeth Harris4/29/2020Less than 15 Days1st Email sent4/29/2020Less than 15 Days

Provenzano, Mary JoOperations CenterExceptions and Court OrdersDisputes, Escalations & Spec. CircumstancesCase Escalation & ResearchElizabeth Harris1/20/2021CompliantCompliant1/20/2021Compliant

Sheet1

Name Site Function Service Line Task Reports to: Todays Date FRTIB Rules of Behavior ROB Expiration Date ROB Days until expiration date ROB Status ROB Email Cyber Security Awareness CSA Expiration Date CSA Days until expiration date2 CSA Status CSA Email Privacy Awareness PA Expiration Date PA Days until expiration date? PA Status PA Email Records Management Fundamentals RM Expiration Date RM Days until expiration date? RM Status RM Email Controlled, Unclassified, Information CUI Expiration Date CUI days until expiration date? CUI Status CUI Email Security Foundations Security Foundations Status
Abdullah, Sulaiman Operations Center Site Services Business Process Business Process Laura Chase 4/15/21 2/2/21 2/1/22 292 Compliant Compliant 2/2/21 2/2/22 293 Compliant Compliant 3/1/21 3/1/22 320 Compliant Compliant 9/3/20 9/30/21 168 Compliant Compliant 4/2/20 3/31/22 350 Compliant Compliant 9/16/20 Compliant
Ackerman, Jennifer Operations Center Benefits Payments Support Administrative Correspondence Shannon Breddell 4/15/21 1/12/21 1/11/22 271 Compliant Compliant 1/12/21 1/12/22 272 Compliant Compliant 3/9/21 3/9/22 328 Compliant Compliant 9/15/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/24/20 Compliant
Adams, Mary Operations Center Benefits Administration Beneficiary Services Processing James Bailes 4/15/21 6/29/20 6/28/21 74 Compliant Compliant 6/29/20 6/29/21 75 Compliant Compliant 6/29/20 6/29/21 75 Compliant Compliant 9/22/20 9/30/21 168 Compliant Compliant 7/14/20 7/12/22 453 Compliant Compliant 9/22/20 Compliant
Al Yousuf, Aliaa Operations Center Benefits Administration Legal Process CSCO Adrienne Wasserman 4/15/21 4/29/20 4/28/21 13 Less than 15 Days 1st Email sent 4/29/20 4/29/21 14 Less than 15 Days 1st Email sent 3/25/21 3/25/22 344 Compliant Compliant 9/22/20 9/30/21 168 Compliant Compliant 3/30/20 3/28/22 347 Compliant Compliant 9/22/20 Compliant
Al Yousuf, Rana Operations Center Intake and Customer Services Support Agency Services Agency Support Dayle Barthlow 4/15/21 3/31/21 3/30/22 349 Compliant Compliant 3/31/21 3/31/22 350 Compliant Compliant 7/16/20 7/16/21 92 Compliant Compliant 9/22/20 9/30/21 168 Compliant Compliant 7/15/20 7/13/22 454 Compliant Compliant 9/25/20 Compliant
Ali, Saba Operations Center Benefits Administration Legal Process CSCO Adrienne Wasserman 4/15/21 5/21/20 5/20/21 35 Expiring Soon Compliant 5/21/20 5/21/21 36 Expiring Soon Compliant 3/18/21 3/18/22 337 Compliant Compliant 9/30/20 9/30/21 168 Compliant Compliant 3/20/20 3/18/22 337 Compliant Compliant 9/30/20 Compliant
Allan, Evelyn Operations Center Exceptions and Court Orders Disputes, Escalations & Spec. Circumstances Case Escalation & Research Elizabeth Harris 4/15/21 3/1/21 2/28/22 319 Compliant Compliant 3/1/21 3/1/22 320 Compliant Compliant 1/25/21 1/25/22 285 Compliant Compliant 8/7/20 9/30/21 168 Compliant Compliant 7/15/20 7/13/22 454 Compliant Compliant 9/18/20 Compliant
Bailes, Jim Operations Center Benefits Administration Beneficiary Services Supervisor Schuyler Mellion 4/15/21 5/5/20 5/4/21 19 Less than 32 days 1st Email sent 5/5/20 5/5/21 20 Less than 32 days 1st Email sent 2/26/21 2/26/22 317 Compliant Compliant 9/10/20 9/30/21 168 Compliant Compliant 3/3/20 3/1/22 320 Compliant Compliant 9/16/20 Compliant
Bartholow, Dayle Operations Center Intake and Customer Services Support Agency Services Agency Support Chris Herron 4/15/21 4/13/20 4/12/21 -3 Past Due 3rd Email Sent 4/13/20 4/13/21 -2 Past Due 3rd Email Sent 7/13/20 7/13/21 89 Compliant Compliant 9/17/20 9/30/21 168 Compliant Compliant 7/13/20 7/11/22 452 Compliant Compliant 9/18/20 Compliant
Basnet, Garima Operations Center Benefits Payments Support Administrative Correspondence Shannon Breddell 4/15/21 1/19/21 1/18/22 278 Compliant Compliant 1/19/21 1/19/22 279 Compliant Compliant 1/19/21 1/19/22 279 Compliant Compliant 9/15/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/23/20 Compliant
Beall, Chanda Operations Center Benefits Administration Legal Process CSCO Adrienne Wasserman 4/15/21 4/24/20 4/23/21 8 Less than 10 Days 2nd Email sent 4/24/20 4/24/21 9 Less than 10 Days 2nd Email sent 3/31/21 3/31/22 350 Compliant Compliant 9/23/20 9/30/21 168 Compliant Compliant 5/4/20 5/2/22 382 Compliant Compliant 9/23/20 Compliant
Beasley III, Hal Operations Center Benefits Administration Beneficiary Services Quality Assurance James Bailes 4/15/21 5/12/20 5/11/21 26 Less than 32 days Compliant 5/12/20 5/12/21 27 Less than 32 days Compliant 7/13/20 7/13/21 89 Compliant Compliant 9/30/20 9/30/21 168 Compliant Compliant 3/20/20 3/18/22 337 Compliant Compliant 9/29/20 Compliant
Belford, Douglas Operations Center Benefits Administration Beneficiary Services Processing James Bailes 4/15/21 10/20/20 10/19/21 187 Compliant Compliant 10/20/20 10/20/21 188 Compliant Compliant 10/20/20 10/20/21 7/6/00 Compliant Compliant 9/30/21 168.00 Compliant Emailed HM 12/28/01 -43573 Not Received Emailed HM
Bennett, Valerie Operations Center Benefits Administration Beneficiary Services Processing James Bailes 4/15/21 6/2/20 6/1/21 47 Compliant Compliant 6/2/20 6/2/21 48 Compliant Compliant 7/13/20 7/13/21 89 Compliant Compliant 9/24/20 9/30/21 168 Compliant Compliant 3/9/20 3/7/22 326 Compliant Compliant 9/18/20 Compliant
Bono, Samantha Operations Center Exceptions and Court Orders Disputes, Escalations & Spec. Circumstances Case Escalation & Research Elizabeth Harris 4/15/21 3/26/21 3/25/22 344 Compliant Compliant 3/26/21 3/26/22 345 Compliant Compliant 2/22/21 2/22/22 313 Compliant Compliant 9/29/20 9/30/21 168 Compliant Compliant 3/2/20 2/28/22 319 Compliant Compliant 9/23/20 Compliant
Bray, Stephen Operations Center Intake and Customer Services Support Agency Services Agency Support Chris Herron 4/15/21 5/13/20 5/12/21 27 Less than 32 days Compliant 5/13/20 5/13/21 28 Less than 32 days Compliant 5/13/20 5/13/21 28 Less than 32 days Compliant 9/25/20 9/30/21 168 Compliant Compliant 7/16/20 7/14/22 455 Compliant Compliant 9/28/20 Compliant
Breddell, Shannon Operations Center Benefits Payments Support Administrative Supervisor Toya Jackson 4/15/21 5/8/20 5/7/21 22 Less than 32 days 1st Email sent 5/8/20 5/8/21 23 Less than 32 days 1st Email sent 7/20/20 7/20/21 96 Compliant Compliant 9/29/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/29/20 Compliant
Bryan, Trenton Operations Center Benefits Administration Beneficiary Services Quality Assurance James Bailes 4/15/21 4/20/20 4/19/21 4 Less than 10 Days 2nd Email sent 4/20/20 4/20/21 5 Less than 10 Days 2nd Email sent 3/1/21 3/1/22 320 Compliant Compliant 9/17/20 9/30/21 168 Compliant Compliant 3/2/20 2/28/22 319 Compliant Compliant 9/17/20 Compliant
Bryant, Amy Operations Center Benefits Administration Death Benefits Claims Death Benefits Regina Lim 4/15/21 5/4/20 5/3/21 18 Less than 32 days 1st Email sent 5/4/20 5/4/21 19 Less than 32 days 1st Email sent 7/16/20 7/16/21 92 Compliant Compliant 9/26/20 9/30/21 168 Compliant Compliant 3/18/20 3/16/22 335 Compliant Compliant 9/26/20 Compliant
Burns, Alec Operations Center Benefits Administration Death Benefits Claims Death Benefits Regina Lim 4/15/21 4/27/20 4/26/21 11 Less than 15 Days 1st Email sent 4/27/20 4/27/21 12 Less than 15 Days 1st Email sent 2/23/21 2/23/22 314 Compliant Compliant 9/24/20 9/30/21 168 Compliant Compliant 3/3/20 3/1/22 320 Compliant Compliant 9/24/20 Compliant
Butler, Bria Operations Center Benefits Administration Death Benefits Claims Death Benefits Regina Lim 4/15/21 3/25/21 3/24/22 343 Compliant Compliant 3/25/21 3/25/22 344 Compliant Compliant 7/14/20 7/14/21 90 Compliant Compliant 9/28/20 9/30/21 168 Compliant Compliant 3/26/20 3/24/22 343 Compliant Compliant 9/28/20 Compliant
Carman, Corey Operations Center Intake and Customer Services Support Agency Services Agency Support Chris Herron 4/15/21 5/12/20 5/11/21 26 Less than 32 days Compliant 5/12/20 5/12/21 27 Less than 32 days Compliant 5/11/20 5/11/21 26 Less than 32 days Compliant 12/2/20 9/30/21 168 Compliant Compliant 7/16/20 7/14/22 455 Compliant Compliant 10/7/20 Compliant
Carter, Chelsie Operations Center Benefits Administration Beneficiary Services Processing James Bailes 4/15/21 6/29/20 6/28/21 74 Compliant Compliant 6/29/20 6/29/21 75 Compliant Compliant 7/13/20 7/13/21 89 Compliant Compliant 9/28/20 9/30/21 168 Compliant Compliant 3/13/20 3/11/22 330 Compliant Compliant 9/29/20 Compliant
Chase, Laura Operations Center Site Services Business Process Lead Richard Johnson 4/15/21 3/31/21 3/30/22 349 Compliant Compliant 5/14/20 5/14/21 29 Less than 32 days Compliant 3/30/21 3/30/22 349 Compliant Compliant 9/12/20 9/30/21 168 Compliant Compliant 5/2/20 4/30/22 380 Compliant Compliant 9/24/20 Compliant
Chung, Katherine Operations Center Exceptions and Court Orders Disputes, Escalations & Spec. Circumstances Case Escalation & Research Elizabeth Harris 4/15/21 8/25/20 8/24/21 131 Compliant Compliant 8/25/20 8/25/21 132 Compliant Compliant 7/16/20 7/16/21 92 Compliant Compliant 9/18/20 9/30/21 168 Compliant Compliant 3/3/20 3/1/22 320 Compliant Compliant 9/20/20 Compliant
Cole, Mary Operations Center Intake and Customer Services Support Agency Services Agency Support Dayle Barthlow 4/15/21 3/31/21 3/30/22 349 Compliant Compliant 3/31/21 3/31/22 350 Compliant Compliant 7/20/20 7/20/21 96 Compliant Compliant 9/16/20 9/30/21 168 Compliant Compliant 7/20/20 7/18/22 459 Compliant Compliant 9/21/20 Compliant
Cytryn, Domonique Operations Center Benefits Administration Death Benefits Claims Death Benefits Regina Lim 4/15/21 8/3/20 8/2/21 109 Compliant Compliant 8/3/20 8/3/21 110 Compliant Compliant 8/3/20 8/3/21 4/19/00 Compliant Compliant 9/29/20 9/30/21 168.00 Compliant Compliant 10/5/20 10/3/22 536 Compliant Compliant 9/29/20 Compliant
Conner, Lakeisha Operations Center Benefits Payments Support Administrative Correspondence Shannon Breddell 4/15/21 2/9/21 2/8/22 299 Compliant Compliant 2/9/21 2/9/22 300 Compliant Compliant 2/9/21 2/9/22 300 Compliant Compliant 9/10/20 9/30/21 168 Compliant Compliant 4/2/20 3/31/22 350 Compliant Compliant 9/22/20 Compliant
De Jesus, Marcos Jr Operations Center Operational Excellence Operational Excellence Training Katherine Ihourane 4/15/21 2/9/21 2/8/22 299 Compliant Compliant 2/9/21 2/9/22 300 Compliant Compliant 3/24/21 3/24/22 12/8/00 Compliant Compliant 3/25/21 3/25/22 344.00 Compliant Compliant 12/28/01 -43573 Not Received
Deng, Stephen (Xiokang) Operations Center Site Services Site Services Deputy Project Lead Richard Johnson 4/15/21 3/24/21 3/23/22 342 Compliant Compliant 3/24/21 3/24/22 343 Compliant Compliant 7/20/20 7/20/21 96 Compliant Compliant 10/1/20 9/30/21 168 Compliant Compliant 7/20/20 7/18/22 459 Compliant Compliant 10/1/20 Compliant
Denis, Sean Operations Center Benefits Administration Beneficiary Services Processing James Bailes 4/15/21 5/5/20 5/4/21 19 Less than 32 days 1st Email sent 5/5/20 5/5/21 20 Less than 32 days 1st Email sent 7/13/20 7/13/21 89 Compliant Compliant 9/24/20 9/30/21 168 Compliant Compliant 3/13/20 3/11/22 330 Compliant Compliant 9/24/20 Compliant
Dickson, Cedric Operations Center Operational Excellence Operational Excellence Quantitative Analysis & Forecasting 4/15/21 4/5/21 4/4/22 354 Compliant Compliant 4/30/20 4/30/21 15 Less than 32 days 1st Email sent 2/16/21 2/16/22 307 Compliant Compliant 9/23/20 9/30/21 168 Compliant Compliant 5/1/20 4/29/22 379 Compliant Compliant 9/14/20 Compliant
Doane, Angela Operations Center Intake and Customer Services Support Agency Services Agency Support Dayle Barthlow 4/15/21 4/22/20 4/21/21 6 Less than 10 Days 2nd Email sent 4/22/20 4/22/21 7 Less than 10 Days 2nd Email sent 7/16/20 7/16/21 92 Compliant Compliant 9/21/20 9/30/21 168 Compliant Compliant 7/16/20 7/14/22 455 Compliant Compliant 9/17/20 Compliant
Evans, Ronald Operations Center Benefits Payments Support Payments Legal (Payments) Cynthia Syed 4/15/21 5/1/20 4/30/21 15 Less than 32 days 1st Email sent 5/1/20 5/1/21 16 Less than 32 days 1st Email sent 7/10/20 7/10/21 86 Compliant Compliant 9/15/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/17/20 Compliant
Fink, Victoria Operations Center Exceptions and Court Orders Disputes, Escalations & Spec. Circumstances Disputes & Appeals Elizabeth Harris 4/15/21 12/29/00 -43937 Not Received 12/30/00 -43936 Not Received 12/30/00 12/31/69 Not Received 12/30/00 -43936.00 Not Received 12/28/01 -43573 Not Received
Foran, WIlliam Operations Center Benefits Administration Beneficiary Services Processing James Bailes 4/15/21 5/14/20 5/13/21 28 Less than 32 days Compliant 5/14/20 5/14/21 29 Less than 32 days Compliant 2/26/21 2/26/22 317 Compliant Compliant 9/17/20 9/30/21 168 Compliant Compliant 3/2/20 2/28/22 319 Compliant Compliant 9/16/20 Compliant
Ford, Julia Operations Center Benefits Payments Support Payments Death (Payments) Cynthia Syed 4/15/21 3/18/21 3/17/22 336 Compliant Compliant 3/18/21 3/18/22 337 Compliant Compliant 7/13/20 7/13/21 89 Compliant Compliant 9/11/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/17/20 Compliant
Foster, Lisa Operations Center Benefits Payments Support Administrative Case Creation Shannon Breddell 4/15/21 4/28/20 4/27/21 12 Less than 15 Days 1st Email sent 4/28/20 4/28/21 13 Less than 15 Days 1st Email sent 7/9/20 7/9/21 85 Compliant Compliant 9/29/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/29/20 Compliant
Garvin, Chevela Operations Center Benefits Administration Beneficiary Services Processing James Bailes 4/15/21 9/14/20 9/13/21 151 Compliant Compliant 9/14/20 9/14/21 152 Compliant Compliant 7/14/20 7/14/21 90 Compliant Compliant 9/24/20 9/30/21 168 Compliant Compliant 7/14/20 7/12/22 453 Compliant Compliant 9/17/20 Compliant
Gaskins, Christopher Operations Center Benefits Administration Legal Process CSCO Adrienne Wasserman 4/15/21 4/22/20 4/21/21 6 Less than 10 Days 2nd Email sent 3/1/21 3/1/22 320 Compliant Compliant 3/2/21 3/2/22 321 Compliant Compliant 9/25/20 9/30/21 168 Compliant Compliant 7/10/20 7/8/22 449 Compliant Compliant 9/16/20 Compliant
Gaudette, Eric Operations Center Site Services Facilities Lead Richard Johnson 4/15/21 5/12/20 5/11/21 26 Less than 32 days Compliant 5/12/20 5/12/21 27 Less than 32 days Compliant 7/17/20 7/17/21 93 Compliant Compliant 10/1/20 9/30/21 168 Compliant Compliant 7/17/20 7/15/22 456 Compliant Compliant 9/28/20 Compliant
Gbemudu, Victor Operations Center Operational Excellence Operational Excellence Change Management Vincent Lam 4/15/21 9/10/20 9/9/21 147 Compliant Compliant 9/10/20 9/10/21 148 Compliant Compliant 10/1/20 10/1/21 6/17/00 Compliant Compliant 10/1/20 9/30/21 168.00 Compliant Compliant 10/1/20 9/29/22 532 Compliant Compliant 10/1/20 Compliant
Ghayas, Haris (Syed) Operations Center Exceptions and Court Orders Legal Court Orders RBCO Marisa Pazmino 4/15/21 5/5/20 5/4/21 19 Less than 32 days 1st Email sent 5/5/20 5/5/21 20 Less than 32 days 1st Email sent 3/9/21 3/9/22 328 Compliant Compliant 9/29/20 9/30/21 168 Compliant Compliant 3/20/20 3/18/22 337 Compliant Compliant 9/16/20 Compliant
Gorden, Ed Operations Center PMO PMO PMO PMO 4/15/21 4/30/20 4/29/21 14 Less than 15 Days 1st Email sent 4/30/20 4/30/21 15 Less than 32 days 1st Email sent 7/21/20 7/21/21 97 Compliant Compliant 9/30/20 9/30/21 168 Compliant Compliant 7/21/20 7/19/22 460 Compliant Compliant 9/30/20 Compliant
Graham, Patrick Operations Center Operational Excellence Operational Excellence Training Katherine Ihourane 4/15/21 4/7/21 4/6/22 356 Compliant Compliant 4/7/21 4/7/22 357 Compliant Compliant 2/22/21 2/22/22 313 Compliant Compliant 8/3/20 9/30/21 168 Compliant Compliant 3/2/20 2/28/22 319 Compliant Compliant 9/15/20 Compliant
Grier, Michael Operations Center Site Services Information Systems Security Lorraine Rahm 4/15/21 2/18/21 2/17/22 308 Compliant Compliant 2/18/21 2/18/22 309 Compliant Compliant 2/22/21 2/22/22 11/8/00 Compliant Compliant 12/30/00 -43936.00 Not Received Emailed HM 12/28/01 -43573 Not Received Emailed HM
Griffith, Belinda Operations Center Site Services Information Systems Security Lorraine Rahm 4/15/21 3/8/21 3/7/22 326 Compliant Compliant 3/8/21 3/8/22 327 Compliant Compliant 1/20/21 1/20/22 280 Compliant Compliant 8/6/20 9/30/21 168 Compliant Compliant 7/8/20 7/6/22 447 Compliant Compliant 9/16/20 Compliant
Hales, Kenneth Operations Center Benefits Administration Death Benefits Claims Death Benefits Regina Lim 4/15/21 5/8/20 5/7/21 22 Less than 32 days 1st Email sent 5/8/20 5/8/21 23 Less than 32 days 1st Email sent 3/15/21 3/15/22 334 Compliant Compliant 9/29/20 9/30/21 168 Compliant Compliant 3/20/20 3/18/22 337 Compliant Compliant 9/16/20 Compliant
Hall, Kimbra Operations Center Exceptions and Court Orders Legal Court Orders RBCO Marisa Pazmino 4/15/21 12/29/00 -43937 Not Received Emailed HM 12/30/00 -43936 Not Received Emailed HM 12/30/00 12/31/69 Not Received Emailed HM 12/30/00 -43936.00 Not Received Emailed HM 12/28/01 -43573 Not Received Emailed HM
Hang, Rebecca Operations Center Benefits Administration Death Benefits Claims Death Benefits Regina Lim 4/15/21 9/2/20 9/1/21 139 Compliant Compliant 9/2/20 9/2/21 140 Compliant Compliant 10/2/20 10/2/21 170 Compliant Compliant 9/29/20 9/30/21 168 Compliant Compliant 7/22/20 7/20/22 461 Compliant Compliant 10/6/20 Compliant
Harris, Elizabeth Operations Center Exceptions and Court Orders Disputes, Escalations & Spec. Circumstances Supervisor Tammie Williams 4/15/21 3/30/21 3/29/22 348 Compliant Compliant 3/30/21 3/30/22 349 Compliant Compliant 7/17/20 7/17/21 93 Compliant Compliant 9/24/20 9/30/21 168 Compliant Compliant 2/28/20 2/25/22 316 Compliant Compliant 9/24/20 Compliant
Harris, Grif (James) Operations Center Intake and Customer Services Support Agency Services Inquiries & PBS Outreach Dayle Barthlow 4/15/21 5/4/20 5/3/21 18 Less than 32 days 1st Email sent 5/4/20 5/4/21 19 Less than 32 days 1st Email sent 7/13/20 7/13/21 89 Compliant Compliant 9/24/20 9/30/21 168 Compliant Compliant 7/13/20 7/11/22 452 Compliant Compliant 9/23/20 Compliant
Herrera, Henry** (Email Serco-NA Address, CC Rain) Operations Center PMO PMO PMO PMO 4/15/21 4/6/21 4/5/22 355 Compliant Compliant 4/6/21 4/6/22 356 Compliant Compliant 9/8/20 9/8/21 5/25/00 Compliant Compliant 10/1/20 9/30/21 168.00 Compliant Compliant 9/29/20 9/27/22 530 Compliant Compliant 9/16/20 Compliant
Hernandez, William Operations Center Benefits Administration Death Benefits Claims Death Benefits Regina Lim 4/15/21 6/16/20 6/15/21 61 Compliant Compliant 6/16/20 6/16/21 62 Compliant Compliant 6/16/20 6/16/21 62 Compliant Compliant 9/29/20 9/30/21 168 Compliant Compliant 3/3/20 3/1/22 320 Compliant Compliant 9/30/20 Compliant
Herron, Chris Operations Center Intake and Customer Services Support Agency Services Manager Tom Zinck 4/15/21 5/10/20 5/9/21 24 Less than 32 days 1st Email sent 5/10/20 5/10/21 25 Less than 32 days 1st Email sent 7/13/20 7/13/21 89 Compliant Compliant 9/12/20 9/30/21 168 Compliant Compliant 7/13/20 7/11/22 452 Compliant Compliant 9/16/20 Compliant
Holland, Mayana Operations Center Exceptions and Court Orders Legal Court Orders RBCO Marisa Pazmino 4/15/21 12/29/00 -43937 Not Received 12/30/00 -43936 Not Received 12/30/00 12/31/69 Not Received 12/30/00 -43936.00 Not Received 12/28/01 -43573 Not Received
Hurley, Matthew Operations Center Benefits Payments Support Payments Death (Payments) Cynthia Syed 4/15/21 3/29/21 3/28/22 347 Compliant Compliant 3/29/21 3/29/22 348 Compliant Compliant 7/10/20 7/10/21 86 Compliant Compliant 9/25/20 9/30/21 168 Compliant Compliant 3/27/20 3/25/22 344 Compliant Compliant 9/22/20 Compliant
Ihourane, Katherine Operations Center Operational Excellence Operational Excellence Lead Vincent Lam 4/15/21 3/2/21 3/1/22 320 Compliant Compliant 2/25/21 2/25/22 316 Compliant Compliant 2/25/21 2/25/22 316 Compliant Compliant 8/5/20 9/30/21 168 Compliant Compliant 5/1/20 4/29/22 379 Compliant Compliant 9/15/20 Compliant
Jackson, Alisa Operations Center Benefits Payments Support Administrative Correspondence Shannon Breddell 4/15/21 5/5/20 5/4/21 19 Less than 32 days 1st Email sent 5/5/20 5/5/21 20 Less than 32 days 1st Email sent 7/9/20 7/9/21 85 Compliant Compliant 9/29/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/24/20 Compliant
Jackson, Toya Operations Center Benefits Payments Support Manager Manager Tom Zinck 4/15/21 5/15/20 5/14/21 29 Less than 32 days Compliant 5/15/20 5/15/21 30 Less than 32 days Compliant 8/19/20 8/19/21 126 Compliant Compliant 9/30/20 9/30/21 168 Compliant Compliant 4/1/20 3/30/22 349 Compliant Compliant 9/30/20 Compliant
Jaramillo, Melanie Operations Center Exceptions and Court Orders Legal Court Orders RBCO Marisa Pazmino 4/15/21 3/23/21 3/22/22 341 Compliant Compliant 3/23/21 3/23/22 342 Compliant Compliant 3/4/21 3/4/22 323 Compliant Compliant 9/29/20 9/30/21 168 Compliant Compliant 3/20/20 3/18/22 337 Compliant Compliant 9/16/20 Compliant
Johnson, Chelsea Operations Center Benefits Payments Support Administrative Case Creation Shannon Breddell 4/15/21 5/12/20 5/11/21 26 Less than 32 days Compliant 5/12/20 5/12/21 27 Less than 32 days Compliant 5/12/20 5/12/21 27 Less than 32 days Compliant 9/29/20 9/30/21 168 Compliant Compliant 7/21/20 7/19/22 460 Compliant Compliant 10/1/20 Compliant
Johnson, Jacob Operations Center Benefits Administration Beneficiary Services Processing James Bailes 4/15/21 6/15/20 6/14/21 60 Compliant Compliant 6/15/20 6/15/21 61 Compliant Compliant 6/10/20 6/10/21 56 Compliant Compliant 9/25/20 9/30/21 168 Compliant Compliant 7/15/20 7/13/22 454 Compliant Compliant 9/30/20 Compliant
Johnson, Richard Operations Center Site Services Manager Manager Ed Gordon 4/15/21 3/10/21 3/9/22 328 Compliant Compliant 3/10/21 3/10/22 329 Compliant Compliant 3/10/21 3/10/22 329 Compliant Compliant 9/29/20 9/30/21 168 Compliant Compliant 7/8/20 7/6/22 447 Compliant Compliant 9/16/20 Compliant
Jordan, Amie Operations Center Intake and Customer Services Support Agency Services Agency Support Chris Herron 4/15/21 2/3/21 2/2/22 293 Compliant Compliant 2/3/21 2/3/22 294 Compliant Compliant 6/6/20 6/6/21 52 Compliant Compliant 9/29/20 9/30/21 168 Compliant Compliant 7/15/20 7/13/22 454 Compliant Compliant 10/1/20 Compliant
Kassapian, Fran Operations Center Site Services Business Process Business Process Laura Chase 4/15/21 5/14/20 5/13/21 28 Less than 32 days Compliant 5/14/20 5/14/21 29 Less than 32 days Compliant 7/8/20 7/8/21 84 Compliant Compliant 9/2/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/16/20 Compliant
King, Zachary Operations Center Operational Excellence Operational Excellence Change Management Gbemudu, Victor 4/15/21 12/29/00 -43937 Not Received 12/30/00 -43936 Not Received 12/30/00 12/31/69 Not Received 12/30/00 -43936.00 Not Received 12/28/01 -43573 Not Received
Klingelhut, alexandra Operations Center Exceptions and Court Orders Disputes, Escalations & Spec. Circumstances Disputes & Appeals Elizabeth Harris 4/15/21 4/24/20 4/23/21 8 Less than 10 Days 2nd Email sent 4/24/20 4/24/21 9 Less than 10 Days 2nd Email sent 7/30/20 7/30/21 106 Compliant Compliant 9/28/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/28/20 Compliant
Kurasz, Steven Operations Center Exceptions and Court Orders Disputes, Escalations & Spec. Circumstances Disputes & Appeals Elizabeth Harris 4/15/21 3/26/21 3/25/22 344 Compliant Compliant 3/26/21 3/26/22 345 Compliant Compliant 7/17/20 7/17/21 93 Compliant Compliant 9/29/20 9/30/21 168 Compliant Compliant 3/23/20 3/21/22 340 Compliant Compliant 9/29/20 Compliant
Lagman,Emi Operations Center Exceptions and Court Orders Legal Court Orders RBCO Marisa Pazmino 4/15/21 3/17/21 3/16/22 335 Compliant Compliant 3/17/21 3/17/22 336 Compliant Compliant 2/17/21 2/17/22 308 Compliant Compliant 9/1/20 9/30/21 168 Compliant Compliant 3/3/20 3/1/22 320 Compliant Compliant 9/17/20 Compliant
Lam, Vincent Operations Center Operational Excellence Manager Manager Ed Gordon 4/15/21 9/13/20 9/12/21 150 Compliant Compliant 9/13/20 9/13/21 151 Compliant Compliant 4/30/20 4/30/21 15 Less than 32 days 1st Email sent 9/13/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/28/20 Compliant
Landis, Audrey Operations Center Exceptions and Court Orders Legal Court Orders RBCO Marisa Pazmino 4/15/21 4/27/20 4/26/21 11 Less than 15 Days 1st Email sent 4/27/20 4/27/21 12 Less than 15 Days 1st Email sent 2/26/21 2/26/22 317 Compliant Compliant 9/17/20 9/30/21 168 Compliant Compliant 3/13/20 3/11/22 330 Compliant Compliant 9/16/20 Compliant
Lim, Regina Operations Center Benefits Administration Death Benefits Claims Supervisor Schuyler Mellion 4/15/21 3/17/21 3/16/22 335 Compliant Compliant 3/29/21 3/29/22 348 Compliant Compliant 7/13/20 7/13/21 89 Compliant Compliant 9/28/20 9/30/21 168 Compliant Compliant 3/2/20 2/28/22 319 Compliant Compliant 9/28/20 Compliant
Marczak, Tymon Operations Center Benefits Administration Beneficiary Services Processing James Bailes 4/15/21 6/17/20 6/16/21 62 Compliant Compliant 6/17/20 6/17/21 63 Compliant Compliant 7/13/20 7/13/21 89 Compliant Compliant 9/30/20 9/30/21 168 Compliant Compliant 9/15/20 9/13/22 516 Compliant Compliant 9/30/20 Compliant
Warrick-Martin, Tefera Operations Center Intake and Customer Services Support Agency Services Agency Support Dayle Barthlow 4/15/21 4/1/21 3/31/22 350 Compliant Compliant 4/1/21 4/1/22 351 Compliant Compliant 7/13/20 7/13/21 89 Compliant Compliant 9/17/20 9/30/21 168 Compliant Compliant 9/13/20 9/11/22 514 Compliant Compliant 9/16/20 Compliant
Mason, Izabela Operations Center Benefits Administration Death Benefits Claims Death Benefits Regina Lim 4/15/21 5/5/20 5/4/21 19 Less than 32 days 1st Email sent 5/5/20 5/5/21 20 Less than 32 days 1st Email sent 7/16/20 7/16/21 92 Compliant Compliant 9/28/20 9/30/21 168 Compliant Compliant 3/20/20 3/18/22 337 Compliant Compliant 9/29/20 Compliant
Matthews, Devin Operations Center Benefits Administration Legal Process MVRA, Tax Levy, TSP-92 Adrienne Wasserman 4/15/21 3/16/21 3/15/22 334 Compliant Compliant 3/30/21 3/30/22 349 Compliant Compliant 2/3/21 2/3/22 294 Compliant Compliant 9/10/20 9/30/21 168 Compliant Compliant 3/3/20 3/1/22 320 Compliant Compliant 9/17/20 Compliant
McCombs, Dawn Operations Center Benefits Administration Death Benefits Claims Death Benefits Regina Lim 4/15/21 3/22/21 3/21/22 340 Compliant Compliant 3/22/21 3/22/22 341 Compliant Compliant 7/15/20 7/15/21 91 Compliant Compliant 9/24/20 9/30/21 168 Compliant Compliant 3/4/20 3/2/22 321 Compliant Compliant 9/23/20 Compliant
McCoy, Marie Operations Center Intake and Customer Services Support Agency Services Agency Support Dayle Barthlow 4/15/21 3/29/21 3/28/22 347 Compliant Compliant 4/21/20 4/21/21 6 Less than 10 Days 2nd Email sent 7/13/20 7/13/21 89 Compliant Compliant 9/18/20 9/30/21 168 Compliant Compliant 7/13/20 7/11/22 452 Compliant Compliant 9/18/20 Compliant
McDade, Luke Operations Center Benefits Administration Money Rights POA, TSP-16, AoSM Heather Quasney 4/15/21 10/16/20 10/15/21 183 Compliant Compliant 10/6/20 10/6/21 174 Compliant Compliant 11/19/20 11/19/21 8/5/00 Compliant Compliant 11/19/20 9/30/21 168.00 Compliant Compliant 11/19/20 11/17/22 581 Compliant Compliant
McGowan, Colleen Operations Center Exceptions and Court Orders Legal Court Orders RBCO Marisa Pazmino 4/15/21 5/5/20 5/4/21 19 Less than 32 days 1st Email sent 5/5/20 5/5/21 20 Less than 32 days 1st Email sent 3/5/21 3/5/22 324 Compliant Compliant 9/8/20 9/30/21 168 Compliant Compliant 3/20/20 3/18/22 337 Compliant Compliant 9/16/20 Compliant
McIntyre, Rodolfo Operations Center Benefits Payments Support Administrative Correspondence Shannon Breddell 4/15/21 4/30/20 4/29/21 14 Less than 15 Days 1st Email sent 4/30/20 4/30/21 15 Less than 32 days 1st Email sent 7/16/20 7/16/21 92 Compliant Compliant 9/24/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/24/20 Compliant
McIntyre, Vianca Operations Center Benefits Payments Support Payments Death (Payments) Cynthia Syed 4/15/21 4/24/20 4/23/21 8 Less than 10 Days 2nd Email sent 4/24/20 4/24/21 9 Less than 10 Days 2nd Email sent 4/17/20 4/17/21 2 Less than 10 Days 3rd Email Sent 9/16/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/22/20 Compliant
Mechling, Anna Operations Center Site Services Communications Communications Chris Sherman 4/15/21 8/11/20 8/10/21 117 Compliant Compliant 8/11/20 8/11/21 118 Compliant Compliant 8/11/20 8/11/21 4/27/00 Compliant Compliant 9/22/20 9/30/21 168.00 Compliant Compliant 9/22/20 9/20/22 523 Compliant Compliant 9/23/20 Compliant
Mellion, Schuyler Operations Center Benefits Administration Manager Manager Tom Zinck 4/15/21 5/18/20 5/17/21 32 Expiring Soon Compliant 5/18/20 5/18/21 33 Expiring Soon Compliant 7/17/20 7/17/21 93 Compliant Compliant 9/29/20 9/30/21 168 Compliant Compliant 3/27/20 3/25/22 344 Compliant Compliant 10/1/20 Compliant
Mercer, Jacob Operations Center Benefits Administration Death Benefits Claims Death Benefits Regina Lim 4/15/21 5/4/20 5/3/21 18 Less than 32 days 1st Email sent 5/4/20 5/4/21 19 Less than 32 days 1st Email sent 7/17/20 7/17/21 93 Compliant Compliant 9/21/20 9/30/21 168 Compliant Compliant 3/2/20 2/28/22 319 Compliant Compliant 9/21/20 Compliant
Meyer, Stephanie Operations Center Benefits Administration Beneficiary Services Quality Assurance James Bailes 4/15/21 3/17/21 3/16/22 335 Compliant Compliant 3/17/21 3/17/22 336 Compliant Compliant 3/17/21 3/17/22 336 Compliant Compliant 9/9/20 9/30/21 168 Compliant Compliant 3/3/20 3/1/22 320 Compliant Compliant 9/16/20 Compliant
Miller, Andrew Operations Center Benefits Administration Legal Court Orders RBCO Marisa Pazmino 4/15/21 5/19/20 5/18/21 33 Expiring Soon Compliant 5/19/20 5/19/21 34 Expiring Soon Compliant 7/9/20 7/9/21 85 Compliant Compliant 9/29/20 9/30/21 168 Compliant Compliant 3/27/20 3/25/22 344 Compliant Compliant 9/25/20 Compliant
Mitchell, Kyle Operations Center Site Services IT Projects IT Projects Jeff Pazmino 4/15/21 8/4/21 8/3/22 475 Compliant Compliant 8/4/21 8/4/22 476 Compliant Compliant 7/16/20 7/16/21 92 Compliant Compliant 9/25/20 9/30/21 168 Compliant Compliant 7/16/20 7/14/22 455 Compliant Compliant 9/26/20 Compliant
Molina, Samir Operations Center Site Services IT Projects IT Projects Jeff Pazmino 4/15/21 7/15/20 7/14/21 90 Compliant Compliant 2/11/21 2/11/22 302 Compliant Compliant 7/15/20 7/15/21 91 Compliant Compliant 9/30/20 9/30/21 168 Compliant Compliant 7/15/20 7/13/22 454 Compliant Compliant 10/2/20 Compliant
Morrell, Lauren Operations Center Exceptions and Court Orders Legal Court Orders RBCO Marisa Pazmino 4/15/21 3/5/21 3/4/22 323 Compliant Compliant 3/5/21 3/5/22 324 Compliant Compliant 7/14/20 7/14/21 90 Compliant Compliant 9/24/20 9/30/21 168 Compliant Compliant 2/3/20 1/31/22 291 Compliant Compliant 9/17/20 Compliant
Mughal, Zainab Operations Center Site Services Business Process Business Process Laura Chase 4/15/21 5/7/20 5/6/21 21 Less than 32 days 1st Email sent 5/7/20 5/7/21 22 Less than 32 days 1st Email sent 7/8/20 7/8/21 84 Compliant Compliant 8/6/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/17/20 Compliant
Najim, Delnaz Operations Center Benefits Administration Beneficiary Services Quality Assurance James Bailes 4/15/21 6/23/20 6/22/21 68 Compliant Compliant 6/23/20 6/23/21 69 Compliant Compliant 6/23/20 6/23/21 69 Compliant Compliant 9/30/20 9/30/21 168 Compliant Compliant 3/20/20 3/18/22 337 Compliant Compliant 9/30/20 Compliant
Newport, Jana Operations Center Intake and Customer Services Support Agency Services Agency Support Chris Herron 4/15/21 3/10/21 3/9/22 328 Compliant Compliant 3/10/21 3/10/22 329 Compliant Compliant 7/15/20 7/15/21 91 Compliant Compliant 9/16/20 9/30/21 168 Compliant Compliant 7/15/20 7/13/22 454 Compliant Compliant 9/16/20 Compliant
Nik-Pay, Parisa Operations Center PMO PMO PMO PMO 4/15/21 4/20/20 4/19/21 4 Less than 10 Days 2nd Email sent 4/20/20 4/20/21 5 Less than 10 Days 2nd Email sent 7/23/20 7/23/21 99 Compliant Compliant 9/23/20 9/30/21 168 Compliant Compliant 7/23/20 7/21/22 462 Compliant Compliant 9/23/20 Compliant
O’Mahony, Donald Operations Center Benefits Administration Money Rights POA, TSP-16, AoSM Heather Quasney 4/15/21 4/9/21 4/8/22 358 Compliant Compliant 4/14/20 4/14/21 -1 Past Due 3rd Email Sent 7/7/20 7/7/21 83 Compliant Compliant 9/9/20 9/30/21 168 Compliant Compliant 3/27/20 3/25/22 344 Compliant Compliant 9/25/20 Compliant
Pazmino, jeff Operations Center Site Services IT Projects Supervisor Richard Johnson 4/15/21 5/14/20 5/13/21 28 Less than 32 days Compliant 5/14/20 5/14/21 29 Less than 32 days Compliant 7/13/20 7/13/21 89 Compliant Compliant 9/29/20 9/30/21 168 Compliant Compliant 7/13/20 7/11/22 452 Compliant Compliant 9/25/20 Compliant
Pazmino, Marisa Operations Center Exceptions and Court Orders Legal Court Orders Supervisor Tammie Williams 4/15/21 4/27/20 4/26/21 11 Less than 15 Days 1st Email sent 4/27/20 4/27/21 12 Less than 15 Days 1st Email sent 4/24/20 4/24/21 9 Less than 10 Days 1st Email sent 8/5/20 9/30/21 168 Compliant Compliant 4/24/20 4/22/22 372 Compliant Compliant 9/16/20 Compliant
Pillai, Minu Operations Center Exceptions and Court Orders Legal Court Orders RBCO Marisa Pazmino 4/15/21 4/16/20 4/15/21 0 Past Due Compliant 4/16/20 4/16/21 1 Less than 10 Days Compliant 2/28/20 2/27/21 -47 Past Due Past Due 9/29/20 9/30/21 168 Compliant Compliant 2/28/20 2/25/22 316 Compliant Compliant 9/23/20 Compliant
Plascencia, Marlen Operations Center Intake and Customer Services Support Agency Services Agency Support Chris Herron 4/15/21 5/14/20 5/13/21 28 Less than 32 days Compliant 5/14/20 5/14/21 29 Less than 32 days Compliant 7/13/20 7/13/21 89 Compliant Compliant 9/29/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/28/20 Compliant
Poucher, Jon Operations Center Benefits Administration Death Benefits Claims Death Benefits Regina Lim 4/15/21 5/6/20 5/5/21 20 Less than 32 days 1st Email sent 5/6/20 5/6/21 21 Less than 32 days 1st Email sent 7/21/20 7/21/21 97 Compliant Compliant 9/30/20 9/30/21 168 Compliant Compliant 3/23/20 3/21/22 340 Compliant Compliant 10/1/20 Compliant
Powell, Chris Operations Center Exceptions and Court Orders Disputes, Escalations & Spec. Circumstances Disputes & Appeals Elizabeth Harris 4/15/21 4/29/20 4/28/21 13 Less than 15 Days 1st Email sent 4/29/20 4/29/21 14 Less than 15 Days 1st Email sent 4/29/20 4/29/21 14 Less than 15 Days 1st Email sent 9/29/20 9/30/21 168 Compliant Compliant 3/26/20 3/24/22 343 Compliant Compliant 9/29/20 Compliant
Provenzano, Mary Jo Operations Center Exceptions and Court Orders Disputes, Escalations & Spec. Circumstances Case Escalation & Research Elizabeth Harris 4/15/21 1/20/21 1/19/22 279 Compliant Compliant 1/20/21 1/20/22 280 Compliant Compliant 1/20/21 1/20/22 280 Compliant Compliant 9/9/20 9/30/21 168 Compliant Compliant 3/2/20 2/28/22 319 Compliant Compliant 9/23/20 Compliant
Quasney, Heather Operations Center Benefits Administration Money Rights Supervisor Schuyler Mellion 4/15/21 4/28/20 4/27/21 12 Less than 15 Days 1st Email sent 4/28/20 4/28/21 13 Less than 15 Days 1st Email sent 2/25/21 2/25/22 316 Compliant Compliant 9/21/20 9/30/21 168 Compliant Compliant 3/31/20 3/29/22 348 Compliant Compliant 9/17/20 Compliant
Quiroga, Louis Operations Center Benefits Administration Beneficiary Services Quality Assurance James Bailes 4/15/21 4/6/21 4/5/22 355 Compliant Compliant 4/6/21 4/6/22 356 Compliant Compliant 3/24/20 3/24/21 -22 Past Due 3rd Email Sent 9/29/20 9/30/21 168 Compliant Compliant 7/13/20 7/11/22 452 Compliant Compliant 9/29/20 Compliant
Rafiq, Zanib Operations Center Exceptions and Court Orders Disputes, Escalations & Spec. Circumstances Disputes & Appeals Elizabeth Harris 4/15/21 12/29/00 -43937 Not Received 12/30/00 -43936 Not Received 12/30/00 12/31/69 Not Received 12/30/00 -43936.00 Not Received 12/28/01 -43573 Not Received
Rahm, Lorraine Operations Center Site Services Information Systems Security Richard Johson 4/15/21 3/12/21 3/11/22 330 Compliant Compliant 3/12/21 3/12/22 331 Compliant Compliant 7/8/20 7/8/21 84 Compliant Compliant 8/6/20 9/30/21 168 Compliant Compliant 7/8/20 7/6/22 447 Compliant Compliant 9/24/20 Compliant
Ratliff, Larry Operations Center Operational Excellence Operational Excellence Training Katherine Ihourane 4/15/21 3/3/21 3/2/22 321 Compliant Compliant 3/3/21 3/3/22 322 Compliant Compliant 7/2/20 7/2/21 78 Compliant Compliant 3/14/20 9/30/21 168 Compliant Compliant 5/1/20 4/29/22 379 Compliant Compliant 9/11/20 Compliant
Reistrup, Gina Operations Center Exceptions and Court Orders Disputes, Escalations & Spec. Circumstances Disputes & Appeals Elizabeth Harris 4/15/21 3/29/21 3/28/22 347 Compliant Compliant 3/29/21 3/29/22 348 Compliant Compliant 9/15/20 9/15/21 153 Compliant Compliant 9/28/20 9/30/21 168 Compliant Compliant 3/3/20 3/1/22 320 Compliant Compliant 9/23/20 Compliant
Rios, David Operations Center Benefits Administration Beneficiary Services Quality Assurance James Bailes 4/15/21 8/3/20 8/2/21 109 Compliant Compliant 8/3/20 8/3/21 110 Compliant Compliant 10/6/20 10/6/21 6/22/00 Compliant Compliant 10/7/20 9/30/21 168.00 Compliant Compliant 10/6/20 10/4/22 537 Compliant Compliant
Rivera, Krystine Operations Center Benefits Payments Support Payments Death (Payments) Cynthia Syed 4/15/21 3/19/21 3/18/22 337 Compliant Compliant 3/19/21 3/19/22 338 Compliant Compliant 7/13/20 7/13/21 89 Compliant Compliant 9/16/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/16/20 Compliant
Robles, Fabiola Operations Center Benefits Administration Beneficiary Services Quality Assurance James Bailes 4/15/21 6/1/20 5/31/21 46 Compliant Compliant 6/1/20 6/1/21 47 Compliant Compliant 7/14/20 7/14/21 90 Compliant Compliant 9/25/20 9/30/21 168 Compliant Compliant 3/20/20 3/18/22 337 Compliant Compliant 9/25/20 Compliant
Rothe, Nicholas Operations Center Benefits Administration Beneficiary Services Processing James Bailes 4/15/21 3/10/21 3/9/22 328 Compliant Compliant 3/10/21 3/10/22 329 Compliant Compliant 3/10/21 3/10/22 11/24/00 Compliant Compliant 4/7/21 4/7/22 357.00 Compliant Compliant 4/7/21 4/5/23 720 Compliant Compliant 4/7/21 Compliant
Ruiz-Velazquez, Omar Operations Center Exceptions and Court Orders Disputes, Escalations & Spec. Circumstances Disputes & Appeals Elizabeth Harris 4/15/21 2/22/21 2/21/22 312 Compliant Compliant 2/22/21 2/22/22 313 Compliant Compliant 7/16/20 7/16/21 92 Compliant Compliant 9/25/20 9/30/21 168 Compliant Compliant 3/3/20 3/1/22 320 Compliant Compliant Compliant
Sacks, Robert Operations Center Benefits Administration Legal Process MVRA, Tax Levy, TSP-92 Adrienne Wasserman 4/15/21 5/1/20 4/30/21 15 Less than 32 days 1st Email sent 5/1/20 5/1/21 16 Less than 32 days 1st Email sent 7/10/20 7/10/21 86 Compliant Compliant 9/23/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/24/20 Compliant
Sakran, Angela Operations Center Benefits Administration Money Rights POA, TSP-16, AoSM Heather Quasney 4/15/21 3/7/21 3/6/22 325 Compliant Compliant 3/7/21 3/7/22 326 Compliant Compliant 3/7/21 3/7/22 326 Compliant Compliant 9/16/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/17/20 Compliant
Sherman, Chris Operations Center Site Services Communications Lead Richard Johson 4/15/21 5/13/20 5/12/21 27 Less than 32 days Compliant 5/13/20 5/13/21 28 Less than 32 days Compliant 4/30/20 4/30/21 15 Less than 32 days 1st Email sent 9/28/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/16/20 Compliant
Silva, Abigail Operations Center Benefits Administration Money Rights POA, TSP-16, AoSM Heather Quasney 4/15/21 4/23/20 4/22/21 7 Less than 10 Days 1st Email sent 4/23/20 4/23/21 8 Less than 10 Days 1st Email sent 3/15/21 3/15/22 334 Compliant Compliant 9/28/20 9/30/21 168 Compliant Compliant 3/27/20 3/25/22 344 Compliant Compliant 9/28/20 Compliant
Slattery, Allison Operations Center Benefits Administration Legal Process CSCO Adrienne Wasserman 4/15/21 4/27/20 4/26/21 11 Less than 15 Days 1st Email sent 4/27/20 4/27/21 12 Less than 15 Days 1st Email sent 1/27/21 1/27/22 287 Compliant Compliant 9/4/20 9/30/21 168 Compliant Compliant 3/4/20 3/2/22 321 Compliant Compliant 9/24/20 Compliant
Spikes, Elizabeth Operations Center Operational Excellence Operational Excellence Training Katherine Ihourane 4/15/21 2/24/21 2/23/22 314 Compliant Compliant 2/24/21 2/24/22 315 Compliant Compliant 12/30/00 12/31/69 Not Received 12/30/00 -43936.00 Not Received 12/28/01 -43573 Not Received
Spohnholtz, Nicholas Operations Center Exceptions and Court Orders Disputes, Escalations & Spec. Circumstances Disputes & Appeals Elizabeth Harris 4/15/21 8/11/20 8/10/21 117 Compliant Compliant 8/11/20 8/11/21 118 Compliant Compliant 8/11/20 8/11/21 4/27/00 Compliant Compliant 9/28/20 9/30/21 168.00 Compliant Compliant 10/7/20 10/5/22 538 Compliant Compliant 9/18/20 Compliant
Spriggs, Diane Operations Center Site Services Facilities Facilities Eric Gaudette 4/15/21 3/12/21 3/11/22 330 Compliant Compliant 3/12/21 3/12/22 331 Compliant Compliant 7/15/20 7/15/21 91 Compliant Compliant 8/11/20 9/30/21 168 Compliant Compliant 7/20/20 7/18/22 459 Compliant Compliant 9/22/20 Compliant
Stith, Marquan Operations Center Benefits Administration Death Benefits Claims Death Benefits Regina Lim 4/15/21 9/8/20 9/7/21 145 Compliant Compliant 9/8/20 9/8/21 146 Compliant Compliant 9/17/20 9/17/21 155 Compliant Compliant 9/30/20 9/30/21 168 Compliant Compliant 3/2/20 2/28/22 319 Compliant Compliant 9/30/20 Compliant
Strom, Alan Operations Center Site Services Communications Technical Writing Chris Sherman 4/15/21 5/8/20 5/7/21 22 Less than 32 days 1st Email sent 5/8/20 5/8/21 23 Less than 32 days 1st Email sent 7/14/20 7/14/21 90 Compliant Compliant 9/29/20 9/30/21 168 Compliant Compliant 7/14/20 7/12/22 453 Compliant Compliant 9/29/20 Compliant
Sweeney, Mary Operations Center Benefits Administration Beneficiary Services Quality Assurance James Bailes 4/15/21 4/30/20 4/29/21 14 Less than 15 Days 1st Email sent 4/30/20 4/30/21 15 Less than 32 days 1st Email sent 7/13/20 7/13/21 89 Compliant Compliant 9/15/20 9/30/21 168 Compliant Compliant 3/13/20 3/11/22 330 Compliant Compliant 9/16/20 Compliant
Syed, Cynthia Operations Center Benefits Payments Support Payments Supervisor Toya Jackson 4/15/21 5/9/20 5/8/21 23 Less than 32 days 1st Email sent 5/9/20 5/9/21 24 Less than 32 days 1st Email sent 7/8/20 7/8/21 84 Compliant Compliant 9/11/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/21/20 Compliant
Troy, Marcy Operations Center Operational Excellence Operational Excellence Continuous Improvement Ed Gordon 4/15/21 3/22/21 3/21/22 340 Compliant Compliant 3/22/21 3/22/22 341 Compliant Compliant 7/21/20 7/21/21 97 Compliant Compliant 9/25/20 9/30/21 168 Compliant Compliant 7/14/20 7/12/22 453 Compliant Compliant 9/16/20 Compliant
Tyson, Antonio Operations Center Site Services IT Projects IT Projects Jeff Pazmino 4/15/21 11/16/20 11/15/21 214 Compliant Compliant 11/16/20 11/16/21 215 Compliant Compliant 7/17/20 7/17/21 93 Compliant Compliant 9/29/20 9/30/21 168 Compliant Compliant 7/17/20 7/15/22 456 Compliant Compliant 9/29/20 Compliant
Viera, Liliana Operations Center Intake and Customer Services Support Agency Services Inquiries & PBS Outreach Dayle Barthlow 4/15/21 4/14/20 4/13/21 -2 Past Due 3rd Email Sent 4/14/20 4/14/21 -1 Past Due 3rd Email Sent 7/22/20 7/22/21 98 Compliant Compliant 9/25/20 9/30/21 168 Compliant Compliant 7/22/20 7/20/22 461 Compliant Compliant 10/1/20 Compliant
Warford, Amber Operations Center Benefits Administration Death Benefits Claims Death Benefits Elizabeth Harris 4/15/21 4/30/20 4/29/21 14 Less than 15 Days 1st Email sent 4/30/20 4/30/21 15 Less than 32 days 1st Email sent 6/16/20 6/16/21 62 Compliant Compliant 9/28/20 9/30/21 168 Compliant Compliant 3/4/20 3/2/22 321 Compliant Compliant 9/28/20 Compliant
Wasserman, Adrienne Operations Center Benefits Administration Legal Process Supervisor Schuyler Mellion 4/15/21 4/30/20 4/29/21 14 Less than 15 Days 1st Email sent 4/30/20 4/30/21 15 Less than 32 days 1st Email sent 3/26/21 3/26/22 345 Compliant Compliant 9/24/20 9/30/21 168 Compliant Compliant 3/31/20 3/29/22 348 Compliant Compliant 9/17/20 Compliant
Wasson, Loida Operations Center Benefits Payments Support Payments Legal (Payments) Cynthia Syed 4/15/21 3/26/21 3/25/22 344 Compliant Compliant 3/26/21 3/26/22 345 Compliant Compliant 3/22/21 3/22/22 341 Compliant Compliant 9/4/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/22/20 Compliant
Webster, Paul Operations Center Site Services Communications Technical Writing Chris Sherman 4/15/21 6/3/20 6/2/21 48 Compliant Compliant 6/3/20 6/3/21 49 Compliant Compliant 7/16/20 7/16/21 92 Compliant Compliant 10/2/20 9/30/21 168 Compliant Compliant 7/16/20 7/14/22 455 Compliant Compliant 9/28/20 Compliant
White, Lisa Operations Center Intake and Customer Services Support Agency Services Inquiries & PBS Outreach Chris Herron 4/15/21 5/15/20 5/14/21 29 Less than 32 days Compliant 5/15/20 5/15/21 30 Less than 32 days Compliant 9/16/20 9/16/21 154 Compliant Compliant 9/16/20 9/30/21 168 Compliant Compliant 7/17/20 7/15/22 456 Compliant Compliant 9/16/20 Compliant
Wilcoxen, Ketty Operations Center Benefits Administration Death Benefits Claims Death Benefits Regina Lim 4/15/21 4/30/20 4/29/21 14 Less than 15 Days 1st Email sent 4/30/20 4/30/21 15 Less than 32 days 1st Email sent 7/16/20 7/16/21 92 Compliant Compliant 9/24/20 9/30/21 168 Compliant Compliant 3/6/20 3/4/22 323 Compliant Compliant 9/23/20 Compliant
Williams, Lonnie Operations Center Benefits Payments Support Payments Legal (Payments) Cynthia Syed 4/15/21 5/7/20 5/6/21 21 Less than 32 days 1st Email sent 5/7/20 5/7/21 22 Less than 32 days 1st Email sent 7/10/20 7/10/21 86 Compliant Compliant 9/14/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/18/20 Compliant
Williams, Tammie Operations Center Exceptions and Court Orders Manager Manager Tom Zinck 4/15/21 5/14/20 5/13/21 28 Less than 32 days Compliant 5/14/20 5/14/21 29 Less than 32 days Compliant 7/17/20 7/17/21 93 Compliant Compliant 10/5/20 9/30/21 168 Compliant Compliant 3/30/20 3/28/22 347 Compliant Compliant 9/29/20 Compliant
Willis, Claudia Operations Center Benefits Payments Support Payments Death (Payments) Cynthia Syed 4/15/21 3/30/21 3/29/22 348 Compliant Compliant 3/28/21 3/28/22 347 Compliant Compliant 7/10/20 7/10/21 86 Compliant Compliant 9/16/20 9/30/21 168 Compliant Compliant 4/30/20 4/28/22 378 Compliant Compliant 9/17/20 Compliant
Willis, Marcus Operations Center Benefits Administration Death Benefits Claims Death Benefits Regina Lim 4/15/21 5/14/20 5/13/21 28 Less than 32 days Compliant 5/14/20 5/14/21 29 Less than 32 days Compliant 7/17/20 7/17/21 93 Compliant Compliant 9/30/20 9/30/21 168 Compliant Compliant 3/23/20 3/21/22 340 Compliant Compliant 9/29/20 Compliant
Wiss, Stephanie Operations Center Exceptions and Court Orders Disputes, Escalations & Spec. Circumstances Case Escalation & Research Elizabeth Harris 4/15/21 5/15/20 5/14/21 29 Less than 32 days Compliant 5/15/20 5/15/21 30 Less than 32 days Compliant 7/15/20 7/15/21 91 Compliant Compliant 9/30/20 9/30/21 168 Compliant Compliant 3/3/20 3/1/22 320 Compliant Compliant 9/28/20 Compliant
Xayavong, Khanthaly Operations Center Intake and Customer Services Support Agency Services Agency Support Dayle Barthlow 4/15/21 4/16/20 4/15/21 0 Past Due 3rd Email Sent 4/16/20 4/16/21 1 Less than 10 Days 3rd Email Sent 7/13/20 7/13/21 89 Compliant Compliant 9/23/20 9/30/21 168 Compliant Compliant 7/13/20 7/11/22 452 Compliant Compliant 9/23/20 Compliant
Yamamoto, Zachary Operations Center Benefits Administration Beneficiary Services Processing James Bailes 4/15/21 5/14/20 5/13/21 28 Less than 32 days Compliant 5/14/20 5/14/21 29 Less than 32 days Compliant 7/15/20 7/15/21 91 Compliant Compliant 9/30/20 9/30/21 168 Compliant Compliant 3/20/20 3/18/22 337 Compliant Compliant 9/29/20 Compliant
Kim, Cindy - Ye, Eun Operations Center Benefits Administration Beneficiary Services Processing James Bailes 4/15/21 3/9/21 3/8/22 327 Compliant Compliant 3/9/21 3/9/22 328 Compliant Compliant 3/9/21 3/9/22 11/23/00 Compliant Compliant 4/7/21 4/7/22 357.00 Compliant Compliant 4/7/21 4/5/23 720 Compliant Compliant
Zinck, Tom Operations Center Operations Operations Senior Manager Ed Gordon 4/15/21 5/4/20 5/3/21 18 Less than 32 days 1st Email sent 5/4/20 5/4/21 19 Less than 32 days 1st Email sent 7/13/20 7/13/21 89 Compliant Compliant 9/29/20 9/30/21 168 Compliant Compliant 5/14/20 5/12/22 392 Compliant Compliant 9/29/20 Compliant