reflective paper
France, K. & Weikel, K. (2014). Helping skills for human service workers: Building relationships and encouraging productive change (3rd ed.). Springfield, IL: Charles C. Thomas Publisher Inc. ISBN: 9780398081089.
Chapter 1,2,and 7
Stewart, J. (2012). Bridges not walls: A book about interpersonal communication (11th ed.). New York, NY: McGraw-Hill Education. ISBN: 9780073534312.