Applied Managment Skills
RATING GROUP EFFECTIVENESS
1. Goals
1 2 3 4 5 6 7 1 2 3 4 5 6 7
Poor Good
Unstated; confused; conflicting Clear to all; shared by all; all
Ambiguous; generate little interest care about goals, committed
to them
ideas frequently repeated
2. Diagnosis of Group Problems
1 2 3 4 5 6 7
Poor Good
No systematic identification of Careful and systematic
causes; treat symptoms of diagnosis; solutions flow
problem rather than causes; directly from diagnosis;
jump to solutions before remedies attack basic
adequate diagnosis causes
3. Decisions
1 2 3 4 5 6 7
Poor Good
Decisions don’t get made; Consensus sought and tested;
Decision made by one or two different ideas integrated into
Members, or subgroup; low group solution; high overall
Overall commitment to solution commitment to solution
4. Participation
1 2 3 4 5 6 7
Poor Good
A few carry the discussion; All participate; all are involved
many people passive and actively contribute to group
effort
5. Listening
1 2 3 4 5 6 7 1 2 3 4 5 6 7
Poor Good
No listening; a lot of competition People are attentive; ask for
to speak; several talk at once or clarification or elaboration of
are interrupted; comments and ideas; communication is
ideas frequently repeated effective
6. Feelings
1 2 3 4 5 6 7 1 2 3 4 5 6 7
Poor Good
Unexpressed; expression of Freely expressed; empathy and
feelings discouraged; ignored, or consideration shown; feelings are
criticized; emotions “bottle up” considered important “data” for
group effectiveness
7. Influence
1 2 3 4 5 6 7 1 2 3 4 5 6 7
Poor Good
One or two people dominate; Influence shared; many people
Others cut off from influence; have input; influence widely
Means of influence unrelated to distributed; conviction in one’s
Group task of goals perspective seen as a virtue
8. Leadership
1 2 3 4 5 6 7 1 2 3 4 5 6 7
Poor Good
Group needs for a leader not Leader performs well; leadership
met; either group depends too role changes in group as
much on one or two people, or different leadership needs
there is a leadership “vacuum” become important
9. Conflict
1 2 3 4 5 6 7 1 2 3 4 5 6 7
Poor Good
Avoided, minimized, or Differences openly expressed
smoothed over; or open and acknowledged; people
disagreements become angry willingly confront differences;
exchanges that are left mutually satisfactory resolution is
unresolved actively sought
10. Trust
1 2 3 4 5 6 7 1 2 3 4 5 6 7
Poor Good
Members distrust one another; Members trust one another;
are polite, careful, guarded; willing to take risks and reveal
defensiveness; afraid to criticize sensitive information; candor
others or be criticized themselves encouraged; negative reactions
can be expressed without fear of
reprisal
11. Creativity and Growth
1 2 3 4 5 6 7 1 2 3 4 5 6 7
Poor Good
Members and group in a rut; Group flexible; seeks new and
operate routinely; people and better ways to operate or resolve
group are rigid in roles, problems; innovation and
stereotype one another; no experimentation encouraged;
progress, new ideas, or new new ideas and approaches
approaches actively tried