REPORT WRITING

TASK B – project

This task requires you to review and research current practices in diversity and make suggestions for how the diversity policy for Kingfisher Garden Centre can be improved.

Instructions:

The following tasks are to completed using the ‘BSBDIV501 - Report template’ located in the ‘Additional Resources’ folder in the LMS. Your report is to be fully typed using an industry standard software package such as Microsoft Word, Excel, PowerPoint, etc.

Once complete, submit your assessment via the Learning Management System (LMS).

The section below provides information that will assist you with writing your report.

You are required to do the following:

· Complete Sections 1, 2, 3 and 4 in this project. You will be directed to do each section at various times throughout the resource content.

· Follow the short report format:

1. Cover or title page

2. Table of contents

3. Introduction

4. Body – with headings and numbering systems

5. Conclusion

6. References: list sources of information and research referenced in text

7. Appendix: flow chart of the grievance procedure

· Read and familiarise yourself with the Kingfisher Garden Centre diversity policy located here: http://www.didasko-online.com/kingfisher/human-resources.php.

· Find the diversity policy in the ‘Additional Resources’ folder in the LMS.

· To gather ideas, research what major companies are doing to manage diversity. Large companies such as the major banks (Westpac, ANZ and Commonwealth), BHP, PepsiCo, etc., tend to have information on their websites. Also use the research gathered throughout the unit, as directed in the ‘Extend your learning’ activities.

· Use the checklist provided to ensure you have submitted everything. Do not submit your work until you have completed all parts of the checklist.

Section 1: Introduction and legislation

Step 1. Introduction

1. Write an introduction to the report. Clearly identify the purpose of the report and what the report aims to achieve.

2. Include a definition of diversity and comments on the benefits of diversity in the workplace.

Step 2. Legislation

2.1 Relevant legislation

· Make a list of the applicable federal and state/territory legislation.

2.2 Protected attributes

· Include a list of all the protected attributes or grounds for discrimination.

Step 3. Discrimination

· Create a statement about Kingfisher Garden Centre’s position on discrimination and define the term discrimination.

3.1 Direct discrimination

· Provide a clear definition of direct discrimination and provide examples to clarify understanding.

3.2 Indirect discrimination

· Provide a clear definition of indirect discrimination and provide examples to clarify understanding.

3.3 Adverse actions

· Explain what ‘adverse actions’ means and provide examples to clarify understanding.

3.4 Allowable discrimination

· Explain how sometimes discrimination is allowable. Give examples that relate to the Kingfisher Garden Centre to clarify understanding.

Section 2: Age, gender and family diversity

Step 4. Age-based diversity

· How well does it provide for age-based diversity? How could it be improved?

Step 5. Gender diversity

· How well does it provide for gender-based diversity? How could it be improved?

Step 6. Parental support, including supporting women returning to the workforce after maternity leave

· How well does it provide for family-based diversity? How could it be improved?

Step 7. Work/life balance

· State Kingfisher’s policy stance on work/life balance and any supporting policies and procedures.

· What strategies should be implemented to support work/life balance?

NOTE: Ensure you address strategies that could support the policy. For example, if you say Kingfisher values work/life balance, what strategies will you put in place to achieve this?

Section 3: LGBTI, disability and Aboriginal and Torres Strait Islander peoples

Step 8. LGBTI community

· How well does it provide for LGBTI diversity and how could it be improved?

Step 9. Disability

· How well does it provide for disability diversity and how could it be improved?

Step 10. Aboriginal and Torres Strait Islander peoples

· How well does it provide for Indigenous diversity and how could it be improved?

NOTE: Ensure you address strategies to support the policy in the areas in 8, 9 and 10. For example, Kingfisher has a scholarship program for Indigenous people. How can the company encourage an uptake of this?

Step 11. Recruitment and selection

11.1 Recruiting employees

· How can Kingfisher aim for diversity in recruiting (attracting applicants) and promoting employees?

11.2 Selecting employees

· What strategies can be put in place to prevent discrimination and bias in the selection process?

Section 4: Bullying and harassment

Step 12. Bullying and harassment

12.1 Definitions

· Write a clear definition of bullying and sexual harassment. Provide employees with links to websites for where they can go for support and further assistance if they feel they have been bullied or harassed.

12.2 Grievance procedures

· How could Kingfisher’s current grievance procedure be improved? Create a flow chart on the grievance procedure and include it in the Appendix.

Step 13. Training needs

· Based on the suggestions for improvement you have made in Section 1, 2, 3 and 4, write an overview of the training needs Kingfisher employees will have. Include suggestions for how these training needs will be met, taking into consideration the different needs of your employees. This can be presented as a table.

Step 14. Promoting diversity

14.1 Promoting diversity to staff

· How would you promote the benefits of diversity and communicate any updates to a diversity policy to staff? Explain.

14.2 Promoting diversity externally

· Besides the AHRI awards, what other external forums could be used to promote Kingfisher’s diversity success and further enhance the benefits of diversity in the workplace to the broader society?

Step 15. Conclusion

· Now that you’ve got a good understanding of what should be in a diversity policy, reflect on Kingfisher’s policy.

· What areas were neglected, or not adequately addressed?

· What are the benefits of having a policy on managing diversity?

· What have you learnt from doing this report and studying this unit?

Important!

1. Once you have completed your report, proofread it and check that your reference list (sources of research) has been included.

2. You must also update the table of contents. To do this in Microsoft Word, follow these steps:

a. Click on the table of contents. It will turn grey and a small tab will appear at the top of the table that says ‘Table of’. Click on the ‘down arrow’ next to it. It will give you the menu option ‘update table’.

b. Click on ‘update table’.

c. Select ‘update entire table’ and press ‘ok’.

d. The table of contents will now reflect the correct page numbers.

If using ‘Apache OpenOffice’, ‘Google Docs’, ‘AbiWord’ or other apps, please refer to the application’s help files for relevant instructions to create the table of contents.