BADM370IP1

BADM370-2301A - Quality Management

Quality Training Manual for ABC Company

John Smith

January 17, 2023

Dr Thomas Joseph

Table of Contents

I. Introduction 3

· History of quality management evolution 3

· Why is quality needed 3

II. References 4

Introduction

This training manual for ABC Company has been created to enhance the roll out of “quality management” theories, philosophies, tools and tactics to be used in enhancing the culture of the logistics and supply chain processes within this organization. Quality management has proven successful in companies around the globe, creating results of improved business, specifically: manufacturing and production processes, cost controls and effective service enhancements. This program has the support of the executive management committee. Training will involve all employees beginning at the top, disseminating down to all levels of personnel so that each employee receives the same dedicated knowledge and learning experience to support the company’s business strategies. (DO NOT USE VERBATIM. This paragraph is only an example)

History of Quality Management

Use one to two paragraphs to discuss the historical evolution of Quality Management. Howe did senior management approach quality prior to Total quality management concept and what changed?

Why is Quality Needed

Here you should identify the benefits of a quality improvement initiative to your selected company. What benefits will your company experience if it becomes a quality-oriented firm?

References

Atkinson, P. (2014) DMAIC: A methodology for Lean Six Sigma business transformation. Management Services, 58(1), 12-17.

Editorial Board. (2016).  Essentials of quality management. Retrieved from Colorado Technical University Online, Virtual Campus, BADM370-2301A:  https://campus.ctuonline.edu .