Total Quality Management Discussion 5

BUSI 616

Quality Tool Application Assignment Instructions

Review the assigned readings for your chosen organizational problem and choose 1 of the quality tools from below and apply your organizational problem (chosen in Module 1: Week 1).

1. Cause-and-effect diagram  (also called Ishikawa or fishbone chart): Identifies many possible causes for an effect or problem and sorts ideas into useful categories.

2. Check sheet:  A structured, prepared form for collecting and analyzing data; a generic tool that can be adapted for a wide variety of purposes.

3. Control charts:  Graphs used to study how a process changes over time.

4. Histogram:  The most commonly used graph for showing frequency distributions, or how often each different value in a set of data occurs.

5. Pareto chart:  Shows on a bar graph which factors are more significant.

6. Scatter diagram:  Graphs pairs of numerical data, one variable on each axis, to look for a relationship.

7. Stratification:  A technique that separates data gathered from a variety of sources so that patterns can be seen (some lists replace “stratification” with “flowchart” or “run chart”)

The final submission must be approximately 200 words of a narrative description of how the tool has been applied. Current APA format must be used, and a title page and reference list must be included.