Quality Plan

Quality Control & Quality Assurance

1.1 Description of Houston Strong Construction Quality Control Program. Methods Used to Ensure Quality Control during construction phase of a project.

The goal of our quality control program is to provide the Owner with a finished project that is in conformance with the contract documents, that is on time, and that is within the budget. Quality control begins in the preconstruction phase and continues through final close-out. Preconstruction meetings will be held with all suppliers and subcontractors to verify their scope of work and the project’s schedule. If any questions arise, they will be directed to the design team for resolution. During construction, we will have systems in place to review shop drawings, inspect materials delivered to the site, inspect workmanship of subcontractors, and ensure safety and infection control is practiced in accordance with the Owner’s expectations. Our goal is for zero defects and a minimal punch list, and we are committed to providing you with a successful project.

1.2 Description of how quality control team will measure the quality of construction and commissioning performed by trade Subcontractors as required by Owner Specifications and General Conditions, and how we will address non-conforming work.

Houston Strong Construction works with the selected subcontractors throughout the estimating process to make sure that all HTHSCSA requirements for Testing and Commissioning are included in their original estimations. The commissioning agent will consult throughout the preconstruction and construction process including but not limited to submittal review, completed work inspection, pre functional and functional testing and final commissioning. All subcontractors that fail to perform work in accordance with the specifications of UTHSCSA will be subject to the terms of the Houston Strong Construction Master contract which includes correction of work preformed, liquidated damages if applicable, and responsibility to cover the cost to complete work by another subcontractor if applicable.

Quality Control & Quality Assurance

1.3 Description of how Houston Strong Construction will measure the quality of service provided to the owner for the construction of the Galaxy II Webster Office Building.

Quality of service is measured through complete conformance to the project plans and specifications, total satisfaction of the Owner, minimal punch list activity, minimal warranty work, and the ability to perform repeated projects for the Owner.

Additionally, Houston Strong Construction requests its clients to complete a Customer Satisfaction Survey at the conclusion of the project, and any opportunities for improvement listed on the Surveys are reviewed, communicated and implemented.

In accordance with Houston Strong Construction Master Contract, all subcontractors are required to provide the appropriate warranty for their scope of work in the project.

At the conclusion of the project, the Warranty Manual provides a contact list of individuals representing Houston Strong Construction, as well as every supplier or subcontractor who worked on the project.

Upon receipt of a warranty request from the Owner, Houston Strong Construction notifies the responsible subcontractor. Houston Strong Construction also notifies the subcontractor of the timeline for completion of the warranty item. Follow-ups are done with the Owner to ensure the work was corrected to their satisfaction.

Prior to the expiration of the warranty, Houston Strong Construction contacts the Owner to conduct a warranty walk through ensuring that there are no outstanding warranty issues, and that all warranty work identified at the walkthrough is completed.

Quality Control & Quality Assurance

1.4 Quality Control (QC)

Project Manager (PM)

The Project Manager is responsible for the planning, coordination and controlling of a project from beginning to end. Also will meet the projects necessities and ensure that each project is finished on time and meets quality standards.

· Shop Standards

· Production Inspections

· Factory Acceptance Testing

· Delivery Receipt Inspections

· Field Progress Inspections

· Materials Testing

Quality Manager (QM)

Quality Managers guarantee that the project creates a set of deliverables, which achieve a specified level of quality as agreed upon with the client. Quality Manager will work diligently with architects and other consultants to provide an updated issues list to document faulty work.

· Implementing Quality Control techniques to control the quality of the deliverables essentially produced by the project.

· Identifying quality deviations and improvement actions for implementation.

· Recording the level of quality achieved.

· Reporting the quality status to the Project Manager.

Quality Reviewer (QR)

The Quality Reviewer distinguishes the level of quality associated with the deliverables created.

· Examining the quality of deliverables produced and management processes undertaken.

· Exposing to the Quality Manager the level of quality achieved.

Identify Quality Targets

Quality targets should be measurable, meet product requests, and decided by the client.

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