EC
2
A Sales Letter
September 24, 2022
Dear Customer,
Janna Company brings an excellent body lotion to you. That is the new area of interest where you can have the benefit of enhancing the health of your skin. The new lotion brand is an amazing solution to dry spots and rashes on your skin. Smooth and attractive odour defines the Janna lotion brand. Do you have a awful skin appearance? Or is your skin color a disturbing thing in your daily appearance? Worry no more we got you the ultimate solution in this body lotion product.
That is why Janna Company is at the helm and works to enhance the quality of its Janna Skincare. The company is now offering this product at affordable prices in all its markets, making it possible for all customers, irrespective of income, to buy the product. The primary objective of selling this product at a low price is to ensure ‘healthy skin’ for all its customers.
The use of this product will bring you the following advantages:
i. Re-hydrate dried skin
ii. Replenish rough spots on the skin
iii. Feel and smell good
Janna Company makes it easy for you to buy the product from your nearest physical or online retail shop by:
i. Offering free shipping for orders above $100
ii. On-time delivery. You will know precisely when to get the product
Notably, to thank you for your first order of above $150, we are giving a $35 customer bonus as a VISA cash card. You can use the card any place that accepts VISA-go out to buy fruits or purchase more supplies; it is up to you. To get your $35 bonus;
i. Go to www.jannaskincare.customer.com
ii. Shop for your favourite skin care product at only $150
iii. After checking out, enter the coupon code
Janna Skincare is in the market and is also available at Amazon’s online stores. If you want to pre-order or learn more about the product, you can call us at 009-111-098 or email us at jannaskincare@gmail.com.
Sincerely,
Manager, Janna Company.
ADJUSTMENT LETTER
To
Zhangrui Liu, esteemed customer
2122 Orchard Lakes
September 28, 2022.
Subject: A Letter of Adjustment
Dear Sir,
Janna Company appreciates your letter of September 27, 2022, along with the confirmation receipts. It is our first time that the company has received such a complaint from a customer regarding the adverse side effects caused by the product.
Whereas you are one of the most valued clients, the company cannot deny any human error made by the dispatch team. As a significant concern in the state, we have to handle hundreds of orders daily, so a sudden mistake leading to delivery of ‘rejects’ is possible.
We want to inform you that your concerns have been received, and the company is working on ensuring it meets your satisfaction needs. We tasked a 4-member quality assurance team to develop a report regarding the quality of our Jann Skincare product.
After three days, the presented team’s report showed that the product delivered to you was at fault, had quality issues, and was labeled a ‘substandard’ product. It was a mistake because of our despatch section to confuse this product with quality ones, and we regret causing inconvenience and embarrassment. In the next two days, we are sending a replacement, and you can be sure of the high quality.
We expect coordination as before.
Your Sincerely
Manager, Janna Company.
Adjustment Letter
To
Zhangrui Liu, esteemed customer
2122 Orchard Lakes
September 28, 2022.
Subject: A Letter of Adjustment
Dear Sir,
Janna Company appreciates your letter of September 27, 2022, along with the confirmation receipts. It is our first time that the company has received such a complaint from a customer regarding the adverse side effects caused by the product.
Whereas you are one of the most valued clients, the company cannot deny any human error made by the dispatch team. As a significant concern in the state, we have to handle hundreds of orders daily, so a sudden mistake leading to delivery of ‘rejects’ is possible.
We want to inform you that your concerns have been received, and the company is working on ensuring it meets your satisfaction needs. We tasked a 4-member quality assurance team to develop a report regarding the quality of our Jann Skincare product.
After three days, the presented team’s report showed that the product delivered to you was at fault, had quality issues, and was labeled a ‘substandard’ product. It was a mistake because of our despatch section to confuse this product with quality ones, and we regret causing inconvenience and embarrassment. In the next two days, we are sending a replacement, and you can be sure of the high quality.
Thank you for working with us.
Your Sincerely
Manager, Janna Company.