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CMGT/410 v19

Project Charter Template

CMGT/410 v19

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Project Charter Template

1.0 Project Identification

Name	Android Customer Relationship Management System
Description	Design, develop, and implement the android customer relationship management app
Sponsor
Project Manager
Project Team Resources

2.0 Business Reasons for Project

· To improve customer relationship services

3.0 Project Objectives (Purpose)

· To develop tools, guidelines, and support for customer service department

4.0 Project Scope

· In scope:

· Cloud-based web server infrastructure to host the android app

· Development of android relationship management system app

· Out of scope:

· It is exclusive of local test server for Quality Assurance

5.0 Requirements – User Stories

User Story	Description
Balance	“As <user role – company’s customer> I want to <action – balance check from android app> so that <goal – see balance in my app account>”
Reporting an erratic deduction	“As <user role – company’s customer > I want to <action – report an erratic deduction from android app> so that <goal – balance can be credited>”
Checking status	“As <user role – company’s customer > I want to <action – check account status> so that <goal – I can know the balance and latest transactions>”

6.0 Milestone Dates

Item	Major Event/Milestone	Date
1.	Developing the web	6/20/2019
2.	Development of the app’s prototype	7/20/2019
3.	Networking the information across various departments	8/20/2019
4.	Implementing the system and informing the stakeholder groups	9/5/2019
6.	Website the application	9/30/2019
7.	Evaluation, consultations, lessons learned	10/30/2019

7.0 Risks

Severity	Description
Moderate	Availability of the required resources such as appropriate policies
Extremely high	Compatibility issues due to fast rate of advancement of android systems
Low	Issue with deadlines

8.0 Project’s Acceptance/COS (Condition of Satisfaction)

· “Given <precondition – user services check from the android app> when <trigger – when user click ‘status’ > then <result – user check amount in the account>”

9.0 Project’s Budget

· Cloud-based web site - $25,000

· Development:

· Bespoke App- $170,000

· Off-the-Shelf app - $22,000

10.0 Sign-Off

Project Sponsor
Date