Project Scheduling and Documentation
Project Kickoff
Customer Service Phone App
1
Goals and Objectives
Provide convenient/on-the-go customer service
Phone app will allow customer to:
Schedule service call
Online chat with service agent
Leave text message
Get customer status
Project Scope
In Scope:
Support for Android and iOS
Features:
Chat
Text
Customer status
Out of Scope:
Support for Windows and Blackberry
Features:
Integration with website (future)
May require more than one slide
3
Budget / Sponsor
Approximate Cost – $200,000
Sponsor – Customer Service Area
Implementation Timeline
Design – week of 5/7/18
Features
User Stories
Scenarios
Acceptance Criteria/Conditions of Satisfaction
Sprints – 6 weeks (5/14 – 6/22)
UX
Back end
Reporting
UAT – User Acceptance – 2 weeks ( 6/25 – 7/13)
Release – 2 weeks (7/16 -7/27)
May require more than one slide
5
Risk Factors
Availability of resources:
PM assigned to multiple projects
Product owner availability (still has “day job”)
Developers still have to support existing apps
New technology
Chat feature
Text interface
Project Team Roles and Responsibilities
7
[Full Name] Project Manager
[Full Name] Product Owner
[Full Name] Developer UX
[Full Name] Developer DB/API
[Full Name] Developer Reporting
[Full Name] Tester QA/UAT
Team/Stakeholder Communications
Team meetings
Status reports
E-mail updates
Shared project folder