Primary Care Clinic Assignment

Student Full Name

Strayer University

HSA 300 Health Services Organization Management

Professor Sandra Levengood

Date

Everything in Blue should be deleted

Due Week 7 and worth 130 points

You are the manager of a new primary care clinic located about twenty-five (25) miles outside of a small city (population of 50,000). With five (5) family physicians, two (2) nurse practitioners, two (2) physicians’ assistants (PAs), and twenty (20) clinical support staff consisting of RNs, LPNs, and CMAs, the clinic provides primary care services to a diverse community of people living and working outside the city limits. Originally a rural area, the community has been growing and now includes promising opportunities in employment, education, and comfortable living spaces for young families. However, there are still many residents who struggle to make ends meet with older farms that have belonged to families for generations.   

The central city includes two (2) large acute care facilities, and one (1) tertiary care facility that is known for its excellent pulmonary care. Both acute care hospitals provide the usual services such as labor and delivery, outpatient surgery, chronic diseases care, etc. and have fully equipped ancillary departments, such as lab and radiology. Up until this point, the residents have used the facilities’ emergency departments for routine illnesses and conditions when their private physicians were not readily available.

NOTE: Be sure to read Chapters 1-4 & 7 in the course textbook and complete Research Exercises 1 & 2 as well as reviewing the Weekly Lectures. Be sure to cite your sources as you proceed through the paper and provide a sources list as the last page.

Begin your paper on Page 2 by writing a three to five-page paper (does not include Title or Source pages)

Primary Care Clinic

Write your introduction here: It should be one (1) good paragraph (not more than 1 paragraph) to introduce the reader to your topic and it should explain in detail what your paper will be discussing. Much of your introduction may be taken from the assignment itself (in your own words). Read the scenario to get a feel for what the paper is about and explain what your paper will be discussing – so be sure to review the Assignment instructions AND Rubric for understanding. Finally, please ask me any questions about this assignment.

Proliferation of Urgent Care Centers

Analyze Key Factors about the Primary Care Clinic that have led to the proliferation of urgent care facilities and primary care practices of the last 20 – 30 years.

· SOCIAL

· POLITICAL

· ECONOMIC FACTORS

· Note: Internet/Library Search is necessary to address this aspect of the paper. Pages 483-485 in text also provide information.

· Consider the impact of health care reform

· Availability of insurance and what legislation caused this

· Demand for convenience—why e.g. lifestyle changes

· Price—Cost of visiting and urgent care center vs the ER

· Location—Where are the clinics located/availability

· Other discovered impacts

· Statistical support enhances this response

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Mission Statement and Quality

Clearly state your mission for the clinic. Mission statements state purpose identify what the organization does, whom it serves, and how it does it.

Example

“Primary Care Clinic will provide quality timely health care by providing urgent care and intermittent assessment and appropriate referral.”

Providing supporting information how this will support the provision of quality care

· How this statement will both tell the community what the clinic will do

· How this statement will guide the employees

· How this statement set the direction for the Clinic

Information on Mission Statements can be found in the text on page 113

Growth of Clinic

Analyze and discuss one or more directions the clinic might take to grow its business

Determine which factors you would consider when deciding what services to provide:

· In- house

· Ones to affiliate with other institutions.

· Note: Strategic planning is addressed in Chapter 5

Consider what approaches would help to grow the clinic?

Determine the needs of the community—what would benefit this community?

Determine which services that you could provide at the clinic and which ones should be outsourced

Consider:

Frequency of use of the service or equipment

Cost of equipment to provide the service

Availability of appropriate staff to provide the service (are specialists needed)

Can the service be provided in a timely visit?

Where is the service best provided?

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External examples

Community Outreach e.g. events and preventative screenings

Marketing Activities

Timeliness of Service—flu shots for community at correct time of year

Appropriate referral—services outsourced to other providers

e.g. a prenatal clinic could provide ongoing prenatal assessment but would not do a delivery. The clinic goal may be to promote healthy full-term delivery of healthy babies but refer to an acute care facility for delivery.

Goals and Performance Measures

How would you determine whether the clinic is meeting the goals that you have chosen?

Identify three performance measurements to evaluate the success of the clinic services

· Name a Goal

· Identify quantifiable measurements for each

· Determine if you are coming close or falling short of the goal

· Note: Addressed in Chapter 7 (Page 153.)

EXAMPLES

· 1. Goal: Promote healthy pregnancies with full term deliveries

Measurement: 90% of all babies will be born full term without complications

· 2. Goal: Patient satisfaction be exemplary

Measurement: Patient satisfaction rating average will be 4.5.

· 3. Goal: Patient care will be provided in a timely and efficient manner

Measurement: Patients will be greeted upon entry to clinic

Care will be provided within 15 minutes.

Evaluate if the clinic is meeting or exceeding the goals

Opportunities for Improvement

Based on the evaluation of goals what are the opportunities for improvement

Determine how you would address opportunities for improvement

· What processes do you need to put into place?

· Best if based on the evaluations of your goals.

Note: ADDRESSED IN CHAPTER 7

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Examples

1. Outcome Results: 80% of babies were full term where goal was 90%

WHY? Conduct audits? Conduct interview?

How would you address this?

Possibly meet with staff and evaluate what additional education would be needed

Determine which areas could be improved that were causing the early deliveries. E.g. was it diet, weight gain, stress etc.?

Would a home visit be of benefit?

2. Outcome Results: Patient Satisfaction will receive a rating of 4.5

WHY? Conduct audits? Conduct interviews?

How would you address this?

3. Outcome Result…………………………………….

Concluding paragraph

Summarize major points and conclusions as the manager about this clinic and its operations.

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Sources

List your reference here in SWS format. The reference page must include all of the references you used, listed in proper SWS format. All references listed here must be used (cited) in your paper.

Provide at least 3 credible sources that are related to your paper content e.g.

Urgent Clinic proliferation

Mission statement research

Clinic goals research/sources

Article from Exercise One

CDC information if used

One source should be the course textbook.

. Sharon Buchbinder.2017. Introduction to Healthcare Management. HSA 300 textbook.

Student Writing Standards. Pages 7-8.

Note: Wikipedia and other Websites do not quality as academic resources.

Your assignment must follow these formatting requirements:

After deleting the blue fonts in this template, make sure your original writing is turned to a black font.

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