Management Communication

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Your Name:

Peer Review Document

Before you begin, read the full Peer Review Assignment Guidelines, posted on BB, for information not included in this document.

This document contains the materials you will need to complete the peer review assignment:

1. Instructions

2. Sample message for review

3. The rubric to use in your review.

Instructions:

1) Insert your name in the header above (to access, double click on the space).

2) Read the sample provided, carefully considering its strengths and weaknesses. Don’t insert comments on the sample, except as directed in the Assignment Guidelines.

3) Complete the rubric and calculate the number of major sentence errors by type, following the instructions in the Assignment Guidelines.

4) Below the rubric, provide two to three pieces of substantive feedback, following instructions in the Assignment Guidelines.

5) When complete, save this document as a PDF file, labeled “yoursurname_PR” (e.g., jones_PR.pdf) and submit it on Blackboard.

Your assignment will be graded using the marking guidelines described in the Peer Review Assignment Guidelines.

The Message for Review

To: BE Employees From: Ted Mills Subject: Backyard Escapes Warranty Protocol *IMPORTANT Hello team, Upon receiving an email from a displeased home owner with regards to our warranty policies, I wanted to clarify my expectations on our protocols. Below is a list of the exceptions and precautions that must be verbally communicated to each customer upon completion of a project.

1. There is a five-year warranty on wood products, conditional to regular maintenance.

2. Homeowners must provide invoices that the deck has been maintained every two years.

3. Invoices must be from a reputable company, if Backyard Escapes was not used for maintenance.

4. Required maintenance includes resealing wood with WeatherTec Sealant .

5. Homeowners must present documented receipts for the purchase of WeatherTec Sealant to have valid warranty of the claim.

6. If a homeowner sells the house, receipts and documentation should be provided to the new homeowner for continued warranty.

7. All clients receive 20% off annual maintenance up to 10 years after installation.

8. All invoices clearly state the above information after installation, but must be reiterated when providing clients the final bill.

As the season winds down, this is a kindly reminder to inform clients of our landscaping services such as, fall cleanup. Maintenance discounts are essential for establishing long-lasting business relationships. Be sure to inform clients of our warranty policy for all BE greenery. Please note October 10th is the final day to book clients in for maintenance.

Thank you for taking the time to read this email, I am very proud of each employee as we strive to uphold Backyard Escapes incredible reputation. If you or our clients have any questions regarding the above information please do not hesitate ask. Warmest regards, Ted

Ted Mills Owner, Backyard Escapes (403) 993-9586 TedMills@BEscapes.com

Your Assessment of the Message

Use this rubric to assess the message, and write your comments in the space at the bottom.

Content: The content of the message meets the expectations of the audience.

Strong

OK

Weak

· Message shows evidence of an in-depth analysis of the elements of communication (PAIBOC).

· All essential information is included (feedback loops are avoided); message will meet audience information needs.

· Unnecessary information has been removed, and important information is easy to access and interpret.

Language Use and Organization: Language use and organization support the message.

Strong

OK

Weak

· Writing demonstrates ‘you attitude’ when appropriate, modified to ‘we attitude’ or ‘subject focus’ as appropriate.

· Tone is appropriate to the purpose and audience.

· Sentences are clear and concise, demonstrating strong word choice.

· Within and between paragraphs, ideas flow smoothly.

· Writer has chosen an appropriate level of directness.

· Organization of ideas is logical, following suggestions made in class and in the textbook.

Format and Visual Design: Document is professionally designed and correctly formatted.

Strong

OK

Weak

· Message is formatted following business standards (1.15 spacing, standard fonts, with all required components – including front and end matter). Brief and appropriately descriptive subject lines are included in all letters and emails. In other documents (e.g., blogs), format meets the standards discussed in class.

· Visual elements (lists, boldface font, etc.) help the reader to move easily through the message, when appropriate.

· Text and visual elements are balanced (heavy blocks of text are avoided, as are list-like documents).

Estimate the number of grade increments (A to A-, for example) that would be deducted for major language use errors if this piece of writing was to be formally graded. Consider only the four major errors tested in quizzes this term (comma splices, fragments, run-on sentences, and lack of parallel structure). Deduct one error for each error type noticed, not for each error. For example, if the piece has three comma splices and one fragment, there are only two error types, resulting in a two-increment deduction.

Your comments for the writer (2-3 comments, 300-400 words in total):

2