FINAL
Background
Born in Boston in 1916
His parents operated a grocery at neighborhood
Left school at eighth grade to work in a family business
Died in September 22,2002
William Rosenberg
Rosenberg Entrepreneurial Life
Sold ice chips on racetrack at teenage
Founder and CEO of Dunkin Donuts
Had built 5000 outlets in 37 countries by time of his death
Dunkin Donuts History
Founded in 1948 as Open Kettle selling coffee and donuts only
The name later changed to Dunkin Donuts in 1950
Expanded their menu to hot beverages, spiced beverages, frozen beverages, bakery goods and sandwiches
The company started franchising in 1955
By 1963 the company had opened its 100th restaurant
In 1963 Rosenberg’s son Robert became the CEO
Today Dunkin Donuts has over 11700 locations worldwide
About 3,200 international restaurants in 37 countries
Initial Vision Statement
"Make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern, well-merchandised stores”
Core Values
Honesty
Transparency
Humility
Integrity
Respectfulness
Fairness
Responsibility
“Values and principles serve as the basis for goals. They're your standards of excellence, your highest aspirations, and they define the arena in which you must set goals and metrics. Values mediate the path of action. Goals release the energy.” James M. Kouzes
Guiding Principles
Leadership
Innovation
Execution
Social Stewardship
Fun
“Titles are granted, but it's your behavior that earns you respect.” James M. Kouzes,
Leadership Traits
Self drive
Willing to take risk
Hardworking
Not giving up
Couldn’t take no for answer
“The instrument of leadership is the self, and mastery of the art of leadership comes from mastery of the self.” James M. Kouzes
Care For Employees
Free lunch and snacks
Free training and flexible schedule
50% employee discount
“Showing appreciation for another's unique viewpoint demonstrates respect for them and their ideas. Being sensitive to what others are going through creates bonds that make it easier to accept one another's guidance and advice.” James M. Kouzes
Exemplary leaders know that if they want to gain commitment and achieve the highest standards, they must be models of the behavior they expect of others.”
Be willing to lead others
Shed light to your subordinates
“a leader's vision for the future has to be supported with facts about both the past and present.”
……..Embrace technology or it will embrace you…..
Thank you
“Leading by example is
more effective than
leading by command.”