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ENCOURAGE THE HEART
The Leadership Challenge® Workshop, Fourth Edition. Copyright © 2010 by James M. Kouzes and Barry Z. Posner. All rights reserved. Discover more at www.leadershipchallenge.com.
Encourage the Heart
Recognize contributions by showing appreciation for individual excellence.
Celebrate the values and victories by creating a spirit of community.
The Leadership Challenge® Workshop, Fourth Edition. Copyright © 2010 by James M. Kouzes and Barry Z. Posner. All rights reserved. Discover more at www.leadershipchallenge.com.
The Essentials of Encourage the Heart
Expect the best.
Personalize recognition.
Create a spirit of community.
Be personally involved.
The Leadership Challenge® Workshop, Fourth Edition. Copyright © 2010 by James M. Kouzes and Barry Z. Posner. All rights reserved. Discover more at www.leadershipchallenge.com.
The Leadership Challenge® Workshop, Fourth Edition. Copyright © 2010 by James M. Kouzes and Barry Z. Posner. All rights reserved. Discover more at www.leadershipchallenge.com.
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Recognize contributions
Expect the best
Show them you believe
Provide and seek feedback
Personalize recognition
Just say “thank you”
The Leadership Challenge® Workshop, Fourth Edition. Copyright © 2010 by James M. Kouzes and Barry Z. Posner. All rights reserved. Discover more at www.leadershipchallenge.com.
Traditional rewards aren’t what we think
Watch Dan Pink’s TED Talk on “The Puzzle of Motivation”
The Leadership Challenge® Workshop, Fourth Edition. Copyright © 2010 by James M. Kouzes and Barry Z. Posner. All rights reserved. Discover more at www.leadershipchallenge.com.
Celebrate the values and victories
Create a spirit of community
Create accomplishments in public
Provide social support
Have fun together
Show you care
Make celebrations part of organizational life
The Leadership Challenge® Workshop, Fourth Edition. Copyright © 2010 by James M. Kouzes and Barry Z. Posner. All rights reserved. Discover more at www.leadershipchallenge.com.