Done
Introduction
Lean six sigma (LSS) is a power full tool to eliminate waste and increase the productivity of the process.
This technology is proven in many industries and companies and to increase profitability.
LSS not only reduces the process defects and waste but provides a theoretical framework for over all organizational cultural change.
Importance
Quality in education is becoming more demanding because of the ongoing competition for the brightest minds.
External funding issues of the universities pose challenge to redesign the process and deliver more improved facilities to the students, researchers and faculty.
Educational institutes need to be efficient. Many educational institutes invest so much on infrastructure to complete one task that includes more steps to follow which is difficult and lead to dissatisfaction of the stake holders
By introducing Lean Six Sigma, the mindset of employees and leadership can change to one that focuses on growth and continuous improvement through process optimization.
This change in culture and the mindset of an organization maximizes efficiency and increases profitability.
Implementation of Lean Six Sigma in Educational Institutions: A Case Study in University of Central Missouri.
Authors: Sugnan Sheethal Bandaru, and Sanket Prakhashrao Pople Advisor: Ms. Joleen Byerline
Experiences from other Universities
"Systematic frame work and Improved Process for onboarding process" - King Abdullah University of science and technology (KAUST), Saudi Arabia
“~30 % reduction in student complaints, Improvement in the process by eliminating non value added activities and savings of ~INR 1,680,000Rs” – University in India
“Improvement in student satisfaction by 80% by eliminating rework, reapproves in the facilities department” - Wayne State University in Detroit, Michigan, USA
"Framework for continuous improvement" - Northwest Commission on Colleges and Universities
"Culture of continuous improvement" - Higher Learning Commission
“Improved Communication in software department”- Kansas University, USA
“Most colleges and universities would benefit from having a unifying framework and common language to guide review, planning, and improvement at all levels and across various departments and programs.” – NACUBO
Define
Analyze
Control
STEP 2
STEP 4
STEP 3
STEP 5
STEP 1
Purpose
Set performance objective.
Identify sources of variation
Tools
Control Charts
Cause & Effect Diagrams
Purpose
Identify projects for process improvement.
Select resources for project improvement.
Tools
Value stream mapping.
Process Mapping.
Business Metrics.
Purpose
Implement solutions
Ensure solutions are sustained.
Tools
Mistake Proofing
SPC Implementation
Control Plans
Purpose
Establish baseline performance
Validate measurement for each project
Tools
Data Collection
Six Sigma Metrics
Process Capability Analysis
Purpose
Prioritize the vital few causes of variation.
Tools
Kaizen
Process Analysis
5S
PFMEA
Planning Tools
Measure
Improve
How to approach this in UCM?
University process differs from manufacturing process. Due to demand variability (student enrollment fluctuations may not be predictable) and input variation (students are not uniform in background, age, gender, ethnicity, etc.) educational institutions must evaluate the way Lean Six Sigma is applied and what tools are used.
Customer
From an LSS perspective, the customers are
– students
– faculty
– operational employees
Application
Lean Six Sigma can be applied to facilitate process improvements in curriculum delivery; business and auxiliary services; admissions and enrollment management; and research.
To establish student competency definitions for the curriculum
Improve timing of the receipt of tuition and fees.
To determine and lower the variation rate in the amount of marketing funds expended per admitted student.
In cultural change mechanism to support faculty research
Example of application
Conclusion
“ Ensuring quality higher education is one of the most important things we can do for the future generations” – Ron Lewis.
Implementing the Lean Six Sigma in UCM will identify and reduce hidden costs, provide a template for problem solving, and help establish measures to meet the accreditation requirements.
Road map for implementation
How can we gauge the improvement?
University ranking
Student completion rate
Student satisfaction
Student attendance
Quality of research
Facilities satisfaction
Application processing time-University housing
Factors for successful implementations
Leadership
Project selection
Training of the staff
Technology
Culture
Organizational Readiness
References
Please scan QR code for references
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