Journal

Strength and Weakness

After evaluating my performance, one of my strengths is I am highly attuned to details. Luckily, this is one of the most fundamental skills in the hospitality field. It is the little things that makes the experience for each guest extraordinary. This necessitates much attention to detail, top to bottom, from the arrangement of cutlery on the table to check ins and check outs. The worst thing that can happen is having missed out something and have the guest point it out. I do not take any shortcuts in my work, I have to have the third eye.

I have learnt to take in to account the smallest detail, it must be adhered to. All aspects are vital in bringing comfort, satisfaction to the guest. Excellence is in the details. One skill I feel less confident and working hard to sharpen it is, multitasking. I acknowledge its importance in this fast paced industry. Requirement to handle multiple responsibilities at a time comes up every day and I still feel it takes a toll on me having sharpened focusing on one thing at a time. I am doing my best to master this as quickly as possible.