discussion 7
2
Lisa.
Communication and Relationships: Conflict, styles, manager's role, and Emotional Intelligence.
Conflict – Is inevitable, therefore it is important to understand, and know your instincts in dealing with it. By having a framework for the better management of conflicts at work you can be prepared and actually gain creativity and innovation from it (Cellucci, 2019) .
Two primary sources of workplace conflict are relationship and task:
1. Relationship conflict is when coworkers experience tension, animosity, and annoyance amongst themselves.
2. Task conflict – is a disagreement among coworkers about the tasks being performed, these can be differences in approaches to work, philosophies of care, or priorities and desired outcomes
There are five generalized styles for dealing with conflict
1. Dominating style - Involves high concern for self and low concern for others; demanding and imposing one’s will on others with little or no concern about the impact on the other party.
2. Accommodating style - Involves low concern for one’s own position and high concern for that of others
3. Avoidance style - Involves low concern for self and low concern for others; often presents itself as withdrawal or lack of cooperation
4. Compromising style – Involves a reasonable level of concern for self and for others; aims to keep both sides equal and actively searches for the middle ground, ensuring that one side does not give in more than the other.
5. The problem-solving style- demonstrates high concern for self and high concern for others. It does more than search for the middle ground; it actively works toward finding the best possible outcome for all parties. It is assertive and cooperative (Cellucci, 2019).
Manager’s Role - Conflict can be complex, emotional, and intense. It might seem natural to avoid conflict or to respond with anger, but you should consider taking a step back, clearly defining the issues, and thinking about the relative power of the parties, the criticality of the issue, and each party’s willingness to confront the other. A manager may have a preferred style for responding to conflict but it is wiser to consider the situation and use a conflict style that is appropriate for the scenario(Cellucci, 2019).
Emotional intelligence is defined as the ability to understand and manage your own emotions, as well as recognize and influence the emotions of those around you. EI is broken down into four core competencies:
1. Self-awareness
2. Self-management
3. Social awareness
4. Relationship management (Emotional intelligence in leadership: Why it's important, 2019)
Resources
Emotional intelligence in leadership: Why it's important. Business Insights Blog. (2019, April 3). Retrieved April 1, 2022, from https://online.hbs.edu/blog/post/emotional-intelligence-in-leadership#:~:text=Emotional%20intelligence%20is%20defined%20as,popularized%20by%20psychologist%20Daniel%20Goleman.
Leigh Cellucci. (2019). Essentials of Healthcare Management: Cases, Concepts, and Skills, Second Edition: Vol. Second edition. Health Administration Press.
Dia.
The topic that I will be discussing this week is Health Literacy: Cultural influence, challenges, impact of different populations, and global perspectives. According to (Levin-Zamir et al., 2017,) health literacy is influenced by the demands and complexities of health systems, as well as social systems, workplaces, the environments, and the corporate world. Health literacy impacts not only health but human development at a population level as well. According to (Nattaphat et al., 2021,) developing peoples health literacy can be a promising way to improve their health outcomes and quality of life.
According to (Levin-Zamir et al., 2017,) cultural norms influence the way in which families and people react/ communicate with regards to health. Cultural values and influences tend to be hierarchical. An example that was found while doing my research was in relation to the Chinese culture. According to (Levin-Zamir et al., 2017,) people in the Chinese culture will often not ask health providers questions because they believe it is seen as impolite or challenging the provider. This is in reference to the more traditional health decision making verses the western cultures health decision making. While some might not see asking these questions as impolite, some people/ cultures do. Cultural values/ influences like this make the impact of health literacy on populations differ. Health literacy can look different for individuals, families, and communities locally and globally.
When looking at health literacy across multiple generations, it is found that behaviors vary throughout the different age groups. While older generations might be less inclined to share or participate in health literacy, the younger generation tends to be more willing to do so. This could create challenges between the age groups because the younger and older generations are not understanding the differences between the two. Immigrants also encounter many challenges. A lot of times there are language barriers with healthcare providers. This language barrier has led to the reduction in appointment follow through from these patients because the lack of effective communication. It is also important for healthcare professional to understand how their client’s engagement with health services reflects the balance between the individuals served, the ability, the demands, and the complexities of the healthcare systems overall. The U.S Centers for Disease Control and Prevention (CDC) understands the need to create more health literacy-based decision-making tools for parents, educators, and child health professionals (Levin-Zamir et al., 2017.) When more people are able understand the importance of health literacy and all it entails, the quality of care provided increases as well. I wonder what would happen if the CDC started holding health literacy to a higher standard and making trainings on this topic more mandatory or even policies.
References
Levin-Zamir, D., Leung, A., Dodson, S. and Rowlands, G., (2017). Health literacy in selected populations: Individuals, families, and communities from the international and cultural perspective. Information Services & Use, 37(2), pp.131-151.
Week 7 UMGC Library Article Health Literacy in Special Populations.pdf
Nattaphat Janchai, Wannee Deoisres, & Nujjaree Chaimongkol. (2021). Improving Health Literacy using the Health Education and Health Empowerment Program in Thai Adults with Uncontrolled Hypertension: A Randomized Controlled Trial. Pacific Rim International Journal of Nursing Research, 25(4), 600–613.