Peer response

Peer response 1

A shared service delivery model can benefit the employees and management of an organization by increasing productivity and decreasing the possibility of errors occurring. It can also be benefited by reducing cost, reporting, transactions, and tracking processes. This will help allow HR to pay attention to other areas in the agency that may require improvement for success.

Sometimes there can be some challenges that may occur because of a shared service. Cuts can be an issue when it comes to that. If cuts are made, sometimes the quality of service can decrease and that can also lead to dissatisfied consumers. Another challenge can be disruption with prior services when changing over. There may have to be some bugs that need to get fixed along with communication on the new service to reduce confusion. This happens more often than not… I find It difficult for smooth transitions that have zero issues at first.

Technology affects service delivery, effectiveness, and efficiency by enhancing the overall performance of the organization. Technology can increase the value added to a business and allow it to have more strategic strategies as well. An example is the insurance company BCBS they have a virgin pulse app that allows all workers to interact with each other and connect along with participating as teams to encourage a healthy environment by having step challenges and motivational questionnaires and activities. Doing these activities not only helps with deductibles but can also encourage a healthy, friendly, and positive work environment.

PEER RESPONSE 2

Sheree Gordon posted Sep 15, 2021 2:22 PM

How can a shared service delivery model benefit the employees and management of an organization?

Employees and management benefit from a shared services delivery model since it consolidates business processes used by various parts of the same organization: 1) cost-effective for the organization and minimizes redundancy by centralizing transactional operations, 2) Employee process standardization – the employee understands where to find the information they need, 3) opportunity to Emphasis on specialized training or duties that can lead to increased productivity or work quality, allowing HR specialists to focus on areas where the company can improve.

What are some challenges of a shared service delivery model to the employees and management of an organization?

When the current model is replaced with a shared service delivery strategy, core infrastructure will be disturbed. Because change is never easy, having a solid shared services roll-out or implementation strategy in place is essential. It is impossible to overestimate the value of communication in decreasing confusion. Excessive communication is preferable. Another issue in a shared service firm could be retaining exceptional staff. A shared services business may lack the necessary toughness to retain top talent.

How do changes in technology affect service delivery, effectiveness, and efficiency?

Technology advancements can aid in improving the efficiency, efficacy, and delivery of services. Updated technology can contribute to enhanced service delivery, efficacy, and efficiency as a result of improved communication (Med, 2017). Health information technology can assist enhance and transform healthcare by reducing human errors, improving clinical outcomes, increasing care coordination, increasing practice efficiencies, and gathering data over time.

 

Reference

Alotaibi, Y. K., & Federico, F. (2017). The impact of health information technology on patient safety. Saudi medical journal, 38(12), 1173–1180. https://doi.org/10.15537/smj.2017.12.20631

Thimbleby H. (2013). Technology and the future of healthcare. Journal of public health research, 2(3), e28. https://doi.org/10.4081/jphr.2013.e28