As I think about it, I probably did not give you enough information about this proposed service department. The service department will have both virtual and live technicians to fix the customer's IT issues. This will require people to set up the home service appointments, technicians to assess, estimate, and fix the hardware/software, and coordinate with parts department to get the necessary parts for repair. The parts department may need to change their inventory and ordering process to accommodate the larger volume of parts needed with the new service department.