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Carol Bartz’s memo are most appropriately delivers its “bad news” message to employees. Because he mentioned his main point and the affect at the opening with concisely and directly. His memo uses emotional and conversational language to contact with employees at the same level. For example, Carol uses words like “tough call” and “never easy” to transmit his difficulty of layoffs. Also, Carol encouraged people to do better with words like “perspective” and “potential”. Plus, he provided several reasons of why making changes in his memo, his goal is to ensure that products is structured and running the right way. He has a distinct thought from the opening to the ending. Because he can tell people what’s the planning, and, they are making good progress. Beside of this, Carol made a good behavior that he mentioned he will helping those affected employees with severance pay and benefit, also, find other jobs for them. With Carol’s distinct purpose and emotional language, his memo is effective and appropriate.