Discussion Board (Hospitality Operations related) I need it to be done within the next 5 hours if possible.
OPERATIONAL SYSTEMS
OVERVIEW
WHAT IS AN OPERATIONAL SYSTEM?
AN OPERATIONAL SUPPORT SYSTEM IS A SET OF PROGRAM AND STRATEGIES THAT ASSIST STAFF TO MONITOR, CONTROL, ANALYZE AND MANAGE A TASK NETWORK.
LODGING OPERATIONS
Overall Property Management
Reservations/Central Sales
Front Desk
Customer Loyalty
Concierge
Guest Services
Revenue
Reporting and Analytics and Inventory Management
Housekeeping
Maintenance
Food and Beverage
Sales and Marketing
Human Resources - Recruiting, Staffing, Labor Management, Certifications
Security/Loss Prevention
Technology
FOOD SERVICE OPERATIONS
Front of House - Reservation System, Ordering System, Staffing, Menu
Restaurant Accounting
Menu/Chef Operations
Back of House - Ordering, Recipes, Staffing, Food Preparation, Food Safety, Certifications
Bar Management - Ordering, Staffing, Certifications
Customer Service
Marketing - Social Media/Web - Technology
Property Management
Property management systems also known as PMS or Hotel Operating System (Hotel OS), they are computerized systems that facilitate the management of properties, personal property, equipment, including maintenance, legalities and personnel all through a single piece of software.
Property Management
PMS is a comprehensive software application used to cover some basic objectives such as coordinating the operational functions of front office, sales and planning etc. Automate hotel functions like guest bookings, guest details, online reservations, point of sale, telephone, accounts receivable, sales and marketing, banquets, food and beverage costing, materials management, HR and payroll, maintenance management, quality management and other amenities.
Property Management
Property management systems are used to manage, control and account for personal property. Property is defined as the equipment, tooling and physical capital assets that are acquired and used to build, repair and maintain end item deliverables. Property Management involves the processes, systems and manpower required to manage the lifecycle of all acquired property as defined above including Acquisition, Control, Accountability, Maintenance, Utilization, and disposition.
Reservation
Central Sales
Inventory Management
A computer reservations system (CRS) is a computerized system used to store and retrieve information and conduct transactions related to air travel, hotels, car rental, or other activities. Originally designed and operated by airlines, CRSes were later extended for the use of travel industry. Major CRS operations that book and sell tickets for multiple entities are known as Global Distribution System (GDS).
GDSes typically allow users to book hotel rooms, rental cars, airline tickets as well as activities and tours.
Front Desk
Hub/Heart of The Operations
Face of The Operations
First Touch Point
Flows All Communication
Concierge/
Guest Services
Comes from the Latin word meaning “with service”
Provides information and personalized service
Arranges on-site and off-site amenities (extras)
Extra touch point
Customer Loyalty
A loyalty program is a rewards program offered by a company to customers who frequently make purchases. A loyalty program may give a customer free merchandise, rewards, coupons, or even advance released products.
Points Programs
Revenue
Reporting
Overall PMS System is verified nightly by the Night Auditor
Reports are checked daily by key hotel staff
Room Rate is Key!
Know your COMP SET
Stay Up On Industry Trends
Housekeeping
Managing - People, Equipment and Supplies
Preservation of building finishes, fabrics and furnishings
Guest Satisfaction
Sales and Marketing
Heads in Beds
Cultivate New Clients
Establish Relationships
Services Existing Clients
Evaluate Business
Food and Beverage
Room Service
Dining Outlets
Catering for Meetings/Conventions/Events
Special Projects
Human Relations
Recruiting
Staffing
Elimination
Policies and Procedures
Labor Management
Mediator/Facilitator
Certifications