Organisational Behaviour
Group 5 Conflict
Conflict Defined: The process in which one party perceives that its interests are being opposed or negatively affected by another party.
NEGOTIATION：The process whereby two or more conflicting parties attempt to resolve their divergent goals by redefining the terms of their interdependence:need to consider desired outcomes, tactics, deal design and the scope of the negotiation.
1. Using the Conflict model, analyse the escalation of conflict in the case? Consequences?
The conflict model is designed to provide a way for law and other professionals to understand why people act the way they do in conflict situations. He describes patterns of how humans operate in the context of conflict, and why they do so. Understanding the causes and mechanisms allows us to hopefully learn how to cope more effectively with and ditch. George thought that he was in accordance with the requirements of Janet carefully completed the customer report, but Janet thinks George's report is good for nothing, but also he carefully prepared the report all torn, since then George also does not work seriously, passive work, late and leave early
Later in the meeting, Janet thought that George was not able to enjoy the bonus benefits of the company and that George's ability was insufficient, so George was severely hit. Both sides may have verbal or even physical conflicts, which seriously affected both sides and even the whole working process of the company. Finally, George might be fired or resign. It could also affect George's future work
2. Using relevant theories, recommend how to solve conflicts in this case.
Consultation and negotiation is a better way to solve this kind of problem, this is because: through consultation, both sides can know about and understand each other's problems, and consultation is a good way to vent. George As a new employee, he should actively raise questions and express his predicament so as to better integrate into the new working environment. In this context, the conflict comes from George's silence and the old staff's refusal to communicate. Their authoritarian style is difficult for newcomers to adjust to. Especially if, like George, a graduate student without any work experience. Therefore, company should provide appropriate employment training such as on-the-job training to avoid the problem of new employees can not fit in.
3. Using relevant theories, recommend how George can negotiate with other to get what he wants.
The first thing to do is to allay Janet's and the company's doubts about him and make them think that George is up to the job. Avoid conflicts with people in the company, listen carefully to the opinions of others, and treat them with respect. If you think your content is better, you should move the evidence to prove it and convince others.