Effective Communication and Collaboration

 Create at least 3 slides to cover our topics.

Task 1, Create a team charter and outline the elements (e.g., communication types and styles, decision-making process, conflict management, etc.) the team believes are essential for the successful implementation of the CRM application. 

Task 2, Outline the various needs of each stakeholder group (e.g., sales, customer service, and IT). Describe the challenges of competing agendas from each stakeholder group. What needs are alike/similar? What needs require conflict management and resolution in order to successfully implement the CRM program? 

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