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1. Quality Management
Quality management focuses on managing the interactions of people, processes, technology, and systems to provide exceptional products and services to customers. Edward Deming was one of the important contributors to improve quality at many organizations.
Please answer the following questions:
1. Select an organization that implemented a quality program by either using TQM, Six Sigma, or Kaizen.
2. What were the challenges in implementing the program? (Lack of engagement, minimal management support, etc.).
3. What were the results of implementing the program?
Make sure you are supporting your answers fully and that your source research is identified with citations and references.
JOURNAL.
Each week, you will work on one aspect that will help you prepare for the course and reflect. Consider this journal as study notes. This journal will provide an opportunity to capture new ideas from knowledge gained and record your thoughts throughout the course. This will also give you an opportunity to record questions you may wish to research further in preparation for other assigned work. Please remember that copying and pasting your own notes without revising is a form of self-plagiarism.
Begin your post with the label: Unit 1: Quality Management
Research the following topics related to quality management:
1. Dimensions of quality
2. Cost of quality
3. Six Sigma
4. ISO
5. Quality tools
In a Word document, compose three paragraphs describing the topics: one paragraph per selected topic, based on your simulation activities, course material, and additional research you conduct online. Then, submit to the appropriate Journal Dropbox.
2. Lean Systems
The advent of new technologies (the Internet, computerization, etc.) and the impact of globalization (products not only available from every country but being developed in multiple countries) has increased not just the demand for goods and services but also has increased customer requirements and expectations. As such, organizations must be constantly changing to be as economically competitive as possible. This means doing more with less as the organization becomes as "lean" as possible (no fat).
The operations manager must be aware of how and why lean systems are necessary.
To answer the Discussion topics, you will need to conduct additional research using the Library and/or the Internet.
In order for an organization to do more with less, they must examine all facets of the production or service process. To that end, address the questions below:
1. How does just-in-time (JIT) inventory control help organizations become leaner?
2. Where does the information on waste (waste in raw materials, waste in process and flow, etc.) come from?
3. Should line employees be involved in making recommendations to improve lean production and processes or should this decision-making be left only to management?
JOURNAL.
Each week, you will work on one aspect that will help you prepare for the course and reflect. Consider this journal as study notes. This journal will provide an opportunity to capture new ideas from knowledge gained and record your thoughts throughout the course. This will also give you an opportunity to record questions you may wish to research further in preparation for other assigned work. Please remember that copying and pasting your own notes without revising is a form of self-plagiarism.
Begin your post with the label: Unit 2: Lean Systems
Research the following topics related to lean systems:
1. JIT
2. Lean production
3. Kanban
4. Kaizen
5. Poka-yoke
In a Word document, compose three paragraphs describing the topics: one paragraph per selected topic, based on your simulation activities, course material, and additional research you conduct online. Then, submit to the appropriate Journal Dropbox.
3. Product and Service Design
The product and service design process are an integral part of an organization to create new products/services. In this unit, the design process will highlight specific steps in the creation of a new product or service.
1. Select one consumer product that you have purchased recently. Describe the steps of the product design process and identify one component of the design process that could improve product performance.
2. Select one service that you have used recently. Describe the steps of the service design process and highlight one component of the service design process that may have caused problems using the service if the step would have been ignored in the design process.
Make sure you are supporting your answers fully and that your source research is identified with citations and references.