Essay 1 pages Reflection
5 pages
Four Seasons Book Reflection Paper Instruction
Reflection Paper (50 points):
Write your personal reflection based on a book, Four Seasons: The Story of a Business Philosophy, Isadore Sharp (max. five pages)
· How the company’s leadership is different from other hospitality businesses? (one page)
· How does the company care about internal customers (=employees)? (one page)
· How the company serves external customers? (one page)
· How will you apply what you learned from this book into your future professional life? (one page)
· What is your own definition of “Service Management”? (half page)
· A term paper must be typewritten and submitted to Dropbox in D2L by Feb. 13, (Thur.) 11:59 PM EST.
· Double-spacing, all pages numbered, correct spelling, and good grammar 12 font size,
40% Personal reflection of a book, Four Seasons: The Story of a Business
Philosophy
30% Detail in expressing issues, concisely and accurately
30% Quality of written expression including grammar, right format
*** LATE SUBMISSIONS WILL NOT BE ACCEPTED FOR ANY ASSIGNMENTS.
Prof. Kim