FOUCS - PDCA
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EFFECTS OF IMPLEMENTATION OF FOCUS-PDCA MODEL TO DECREASE
PATIENTS’ LENGTH OF STAY IN EMERGENCY DEPARTMENT Mohammed Alshahrani
1 and Amal Alsulaibaikh
2
Consultant of Emergency and critical Medicine, College of medicine, University of Dammam.
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ABSTRACT
Introduction: Boarding patients in emergency department (ED) is a universal problem in all
health care sectors, facilitating patients flow in and out of the emergency department is an important
step to improve patients and staff satisfaction and even patients outcome. Objectives: To study the
effect of implementing one of the quality improvement methods, the FOCUS-PDCA in decreasing
patients length of stay in the ED. Methods: Multidisciplinary team was formed and the process of
finding opportunity, organizing team, Clarify the process, understand the process and select the desired
outcome followed by (Plan-Do-Check-Act ) process over six months period at the Emergency
department of a university hospital setting. A consensus-based approach was performed to identify
areas of improvement with time limits and responsible assigned personal. Results: After
implementation of the above suggestions for the period of 6 months, the data was collected to study the
rate of ER overstay. Overall, the rate of ER overstay was reduced from 9.81/1000 to 6.92 per 1000
patients, demonstrating a 29.5% decrease [Figure 1]. This performance improvement project was
achieved significant improvement (P =0.030).Conclusion: FOCUS-PDCA quality improvement
method was effective in reducing emergency department patients’ length of stay.
INTRODUCTION
Emergency department (ED) crowding has been
described as the most serious problem that
endangers the reliability of health care system
worldwide [1]
It has been reported to cause delays in
diagnosis, delays in treatment, decreased quality
of care, and poor patient outcomes. [2,3]
According to the Joint Commission on
Accreditation of Healthcare Organizations
(JCAHO), over one half of all “sentinel event”
cases of morbidity and mortality secondary to
delays in treatment occur in hospital EDs, and
ED overcrowding has been cited as a
contributing factor in 31% of these cases. [4]
The true causes of ED overcrowding are much
more complex,[ 3,5]
and include, inadequate
inpatient bed capacity, higher severity of
illness, and hospital system restructuring.
Hospital bed shortages have been studied as
factors that potentially affect crowding. Non
availability of ED beds because they are
occupied by admitted patients waiting for
transfer from the ED to inpatient units restrict
the EDs capacity to accept new arrivals and
consume EDs resources [6-7].
Because the main causes of ED overcrowding
seem to originate outside the ED, the only way
to truly alleviate ED overcrowding is to focus
our attention on system-wide reform. In this
project, we used FOCUS-PDCA methodology
looking for improvement process. The (PDCA)
method was presented first time by a quality
expert Dr. Edwards Deming in 1950's. 8
This process helps in identifying and solving
problems and also applicable for the continuous
quality improvement of various clinical
aspects. 9
The FOCUS-PDCA is an improvement
methodology that many organizations use to
guide their improvement efforts. It’s simply a
formalized process for improvement and we
aimed here to achieve shortening the ED length
of stay of our patients by applying this
methodology.
METHODS
Study Settings
This study was conducted at King Fahd Hospital
of the university, University of Dammam, Saudi
Arabia during the process of attaining Joint
Commission International accreditation during
the period from Jan to June 2015. As a measure
to improve the quality emergency services, one
critical issue consists of overcrowding in
Emergency department. From the KPI annual
report 2014, researchers found that the rate of
patients who stay longer than 6 hours in the ER
was 9.2 /1000 patients, where six hours is the
internal target. Accordingly, the researcher
decided to use FOCUS-PDCA Model with an
objective to reduce the ER overstay. The study
was conducted for the duration of 6 months and
necessary process redesign was carried during
this period for obtaining optimal results.
Statistical analysis
Data’s were presented by mean with standard
deviation. Control charts were used to measure
the variation of the process. Performance
improvement after implementation of the
project was tested by using independent sample
t-test. All the analysis were performed using
MINITAB version 17. P value less than 0.05
was considered to be significant.
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RESULTS
FOCUS-PDCA
The quality improvement methodological
framework adopted in this study is based on
FOCUS-PDCA Model. The Quality tools and
techniques and the strategies adopted in each
phase of FOCUS-PDCA to optimize the ER
overstay is described below:
Find an opportunity The rate of ER overstay 9.2 per 1000 patients as
per the key performance report of 2014, it was
inferred that there is need to reduce the ER
overstay, which had been identified as one of
the critical factor contributing to dissatisfaction
among ER patients.
Organize a team
To accomplish this project, a special team was
formulated and its consisted of Team leader (ER
consultant ), Laboratory representative,
Radiology Superintendent, Nursing quality
officer, there are 2 IT specialty, 1 special ER
nurse and a supporting staff from the Quality
office of the hospital. The primary objective of
the team is to improve and optimize the ER
overstay.
Clarify the process
This phase involves documentation and
evaluation of the existing systems in various
processes of ER services. The team members
was explored all the issues related with ER stay
process and its described below, it was carried
out using process flow chart to analyze all the
staps starting from the arrival of patients in ER
and continued with sequential activities until the
patients stay more than 6 hours in ER
.
Understand the process
In order to find out the reasons for the delay in each of the sub processes of the ER overstay, a root
cause analysis was carried out and it is depicted below:
Significant causes for ER overstay were depicted below (Figure 1), its indicate that most of them were
due medical re-evaluation.
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Select a desired outcome
To decrease 20% from the rate of patient who are staying in Emergency Department more than 6 hours
by the end of august 2015.
Plan
A plan for optimal solution of ER overstay was made and circulated to all responsible persons to
ensure the improved process [Table 1]
Table 1: The process plan to sustain and control the process for long run Item Action Plan
Transportation for ER STAT samples to laboratory
• Re-educate porters regarding STAT samples • Have a STAT lab in the ER • To increase no. of porters
Medical re-evaluation: Junior doctors are seeing the patients then the
seniors: They are hesitate to call the consultants
• To send consultancy policy to all department heads to be aware about it.
• Monitor the process of consultation • Validity the data accuracy
Bed availability /ICU bed not available/ non-eligibility Whenever the bed is not available, inform medical director to find a
bed even in another ward or service.
DO
In this phase, after formation the action plan the team members were implemented the following things
along with optimal plan.
• Continuous education to all ER staffs • Reasons for Overstay should be discussed frequently during the Unit Staff Meeting, Administration
Meeting and performance improvement opportunities be explored and shared through the ER units.
• Complete the issue on the action plan that is assigned to each member Check the Improvement (Analysis of the data)
After implementation of the above suggestions for the period of 6 months, the data was collected to
study the rate of ER overstay. Overall, the rate of ER overstay was reduced from 9.81/1000 to 6.92 per
1000 patients, demonstrating a 29.5% decrease [Figure 1]. This performance improvement project was
achieved significant improvement (P =0.030) [Table 2]
Figure 1: Effectiveness of FOCUS-PDCA model
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Table 2: Independent t-test for testing the Project improvement
Time period N Mean S,D Mean diff. P value
Before PI 9 9.81 2.07
2.89
0.030 After PI 6 6.92 2.24
Act
The improvement strategies were adopted in the plan will be continued until getting the most feasible
solution. In addition, the team members were updated by the process owners on a monthly basis
through data tracking and also for getting optimal of solution for ER overstay the following things
should be adopted:
• Transparent bed management through proper Bed Management systems • Use a protocol for common conditions. • Focus on efficient use of the available bed particularly through admission and discharge planning.
DISCUSSION
FOCUS-PDCA is easy to learn quickly, and
with time It keeps everyone focused on the
improvement effort. The structure of the process
encourages focus and accountability for
completing assigned tasks. It gets employees
(and volunteers) involved in the process of
problem solving. This improvement model
places value on the wisdom and experience of
front-line workers (employees or volunteers)
and encourages the use of their expertise. It
provides a plan and steps for improvements.
These plans help to eliminate the frustrations
that come with working in an environment that
allows organizational problems to dictate
internal processes, instead of the opposite. In
this quality improvement project we prove that
the FOCUS-PDCA method shortened the
overstaying time in the emergency department
and improved over all patients flow and
satisfactions. Such improvement usually its
reflected on patients outcome. Studies have
shown that delayed admission especially in
critically ill patients in emergency department
worsen their outcome, Chalfin and his group
found that critically ill emergency department
patients stays in ER more than 6-hr delay before
being transferred to ICU had more length of
hospital of stay and mortality also. 10
his suggests
the need to identify factors associated with
delayed transfer as well as specific determinants
of adverse outcomes. FOCUS-PDCA was used
in many improvement projects in clinical
practice, Oyvind and colleagues proved that the
FOCU-PDCA made Change and improvement
in health care achievable despite limited
financial resources. 11
Also in critical care
practice using the FOCUS-PDCA found to
reduce severe pain and stress-related events
while moving ICU-patients which is associated
with a decrease of serious adverse events on
those group of patients. 12
CONCLUSION
Based on the results of this study, it seems that
FOCUS-PDCA is an effective quality
improvement method that helped in decreasing
overstaying in ED which is a vey challenging
problem in clinical practice.
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