Mod 6 discussion
Trevor Barnhart
I recall one instance at a previous job where a homeowner had lost control of his emotions and was taking out his frustrations on one of our HVAC crews. I was not part of the first crew to arrive at his house, but I received a call from my manager half way through the day in which he asked me to leave the job I was on and go try to level with this disgruntled client. When I arrived to his home I saw my co worker leave, slamming the door to his work van and yelling on his way out. I approached the homeowner and was met with screaming and yelling and plenty of expletives. I think in this instance I showed as much emotional intelligence as I ever have before and to this day I am still very proud of myself for how I handled the situation. Right off the bat, I had to use self management to keep a level head and not let myself become angry. While self managing my own emotion, I used a lot of empathy and social skills to deescalate his anger. I didn't combat or argue anything, but instead I asked questions. And when he spat the answers at me I let him know that I understood why things made him angry. My understanding slowly brought him down from his rage, and when I could tell he was ready, I politely asked him if he would be willing to give our company one more chance to prove to him just how well we could get the job done. He agreed, and after we touched base on his concerns, we altered the job to his satisfaction and the job was completed the next day. I think that someone whom was not displaying emotional intelligence would not have been able to step in and make this customer happy. This was evident by my coworker arguing and yelling back and forth with him before I got there. No one is perfect, but striving for better emotional intelligence makes you a more productive and successful employee and also a better person overall in my opinion.
Tamecia Shephard
Emotional Intelligence refers to a person’s ability to demonstrate empathy for others by first recognizing their emotions. If a person is aware of their emotions and how they vary under different circumstances, they are likely to understand feelings that others express and share experiences with them. Emotional intelligence is necessary in the business world, especially for managers as they are faced with a variety of situations that require the application of the phenomenon (Serat, 2017)
Emotional intelligence is essential, particularly in careers that involve dealing with people. I have worked as a human resource intern in my career path towards becoming a human resource manager. As an intern, I was subjected to various roles that required the use of emotional intelligence. For instance, I was once asked to assist in the recruitment of employees, and I suggested that the firm, which is a recruitment agency to incorporate emotional intelligence into its selection process. Organizations that the agency was working for were complaining that the employees sent to them lacked longevity, causing the companies to spend a lot in employee turnover. As a result, candidates for various job positions were subjected to emotional intelligence tests to measure their level of empathy, understanding situations, and interpersonal skills. Candidates that demonstrated high levels of emotional intelligence, as well as intellectual ability, was hired. Follow-ups were conducted after six months of hiring and results indicated that highly emotionally intelligent employees contributed to the success of the organizations that had recruited them.
Emotional intelligence has helped me gain access to top talent as a human resource intern and getting the opportunity to work for a top-notch recruitment firm and work with some of the best minds. My ability to interact with others is fueled by my people skills which stem from my high level of emotional intelligence (Cascio, 2015). I can recognize highly emotionally intelligent people since I possess the same trait. Therefore, an employee who lacks emotional intelligence is likely to flop in their career as human resource managers given that the role requires the application of the same.